University of Pacific ikiosk interactive computer kiosk machine

iKiosks Are Gateway to Premier Dental Facility

July 13, 2014

Advanced Kiosks Provides Controlled Entry System for University of the Pacific’s Arthur A. Dugoni School of Dentistry

University of the Pacific’s Arthur A. Dugoni School of Dentistry officially opened the doors of its state-of-the-art, $151 million campus this month. The new facility is located in the heart of downtown San Francisco’s South of Market (SoMa) district and houses 10 dental clinics, serving 10,000 patients a year. Those patients will now be greeted by a wall of Advanced Kiosks’ sleek and sophisticated iKiosks.

Advanced Kiosks engineering team designed custom software to integrate with axiUm, a dental clinic management system used by Pacific Dugoni as well as the majority of dental schools in NorthPatient Check In Kiosks America. Loaded with this custom interface and a choice of four different languages, Pacific Dugoni’s iKiosks make it easy for patients to check in for their appointments and receive individualized security passes. Each pass includes basic information about the appointment and a barcode that allows entry into the clinic area when scanned at a nearby bank of turnstiles. The pass must also be scanned when the patient leaves the building. Pacific Dugoni recently released a patient welcome video clearly documenting the entire process.

“We are the first dental school to have this kind of controlled entry system that uses kiosks, turnstiles and seamless integration into our clinic management system in order to ensure the privacy and safety of everyone in the building,” says Raybel Ramos, the school’s Director of Information Technology and Telecommunications.

The behind-the-scenes technology represents an exciting breakthrough in self-service kiosk functionality. “Our kiosks are actually making another piece of equipment work,” marvels Nathan Morse, an Advanced Kiosks project manager. “Yes, they are integrated with the patient database, but they are also physically opening and closing turnstiles.”

Pacific Dugoni’s cutting-edge kiosk installation is a treat for the eyes as well. The patient entryway was designed to showcase the iKiosks. “We love the look, the colors, the whole feel of the space. It’s very attractive to people,” Ramos observes.