Self-Service Kiosks & The Government
It is true that approximately 16% of the population in the U.S is employed by the government, which means there is a lot of work being done in federal departments (i.e. defense, education,
homeland security, health and human services, housing and urban development, etc.). One of largest issues the government faces today is that the public does not trust the government. According to Pew Research Center.
“The public’s trust in the federal government continues to be at historically low levels. Only 19% of Americans today say they can trust the government in Washington to do what is right “just about always” (3%) or “most of the time” (16%).
Kiosks give the public control of how they use their time and resources while giving government officials more time to improve productivity. They are most commonly used for public records, zoning and licensing, program advertisement, appointment check-ins, information, wayfinding, call centers, and evidence management. Learn how self-service technology will improve the government’s efficiency and increase public independence by signing up to receive our government white paper, “Improving Efficiency & Public Independence”.
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