Out with the old

In with the 'Q'

COMPLETE QUEUING SOLUTION

Be organized, provide serenity

We wait at appointments. We wait in traffic. We wait in lines at stores…

What is it about waiting that can cause such frustration? The psychology of waiting is something that we don’t tend to give much thought to, even though we spend countless hours of our lives doing just that.  We invested the time to really understand why waiting and service lines can cause anxiety, stress, and uncertainty. All experiences that will lower a visitor’s overall satisfaction if not handled correctly.

Curious to Learn More About the Psychology of Waiting? See our interview with an expert.

Why Does the Other Line Always Move Faster? By

That is why we designed this Queuing Solution package. So you can make more customers happier and more comfortable, while improving office efficiency and cutting expenses.

COMPLETE QUEUING SOLUTION

Hardware Freestanding Kiosk
Add-ons Receipt Printer
Software Zamok Foundation
QLINE
Service & Support Advanced Support
Best for Health Care Offices
Education Services
Business Centers

 

About Our COMPLETE QUEUING SOLUTION Package

THE HARDWARE

freestanding-kiosk-dimensions-largeTHE KIOSK

For the best QUEING solution package, we have selected the popular and versatile FreeStanding kiosk. (If you prefer a different interactive kiosk, please let us know.) Our FreeStanding kiosk has an inviting and ergonomic design, which is key to encouraging interaction with any touch screen kiosk. You can also customize the FreeStanding kiosk with a choice of 10 different colors (custom colors available on request), and add a logo of your design to the kiosk as well.

ADD-Oreceipt-printer-zNS

Even with all of the functionality of the, there’s even more to be had to make the user experience even better.  Add a Receipt Printer to allow the person entering the queue to get a receipt and know there place in line if they need to leave the lobby for any reason.  With QLINE you have three stations of the queue, and if you need more hardware to complete the entire queue, Advanced Kiosks can help make that happen.  Talk to our project consultants to see how to also get a moderator station and a display screen.

SOFTWARE

qline-logo-by-Advanced-kiosks

This Queuing Solution embraces electronic queuing through our Qline software, which means less money spent on paper, as well as allowing your staff to focus on higher level tasks and cater to more visitors.  Not to mention, the wealth of data that will be available to you on customer flow and management through the Qline Software.  As for the organization, this automation means that staff can focus on the important things instead of repetitive queries, as well as the ability to process a greater number of visitors.  In addition, by being done on a computer kiosk you reduce your dependence on paper meaning less material expenses, and more accurate information saving time and allowing for better customer service.

Visitors are welcomed with a custom message tailored for your organization on a Freestanding Kiosk. Qline then will walk them through a series of steps to collect required information.  Steps that you can create or change at any time.  When complete, they are added into a queue and can check their status and wait time, either on a lobby monitor (if available), or from a mobile device. A printer on the kiosk can print out a ticket/receipt if requested by the visitor.  When their time in the queue is up, an audible ‘ding’ will sound in the lobby accompanied by their name/number flashing on the status monitor, and if requested the visitor will be sent a text.  This gives the person waiting peace of mind, flexibility to do something else while waiting, and have knowledge of how long they could be waiting and when it will be their turn.

As for the organization, this automation means that staff can focus on the important things instead of repetitive queries, as well as the ability to process a greater number of visitors.  In addition, by being done on a computer kiosk you reduce your dependence on paper meaning less material expenses, and more accurate information collection saving time and allowing for better customer service.
Click here for more information on the Freestanding Kiosk and here for info on Qline

Like what you see, but it doesn’t quite fit the bill? That’s fine.  Customization is a big part of what we do, and when it comes to solving your problem, that is our priority.  If there is something about this package you would like to change, modify, or swap out, just contact us through the link below and tell us what you need.   A member of our team will be in touch to find out the details of your project and how we can best engineer a solution for you.

CONTACT A PROJECT CONSULTANT