Ciemsa, Uruguay

• Industry: Law Enforcement
• Products: eForms Assistant, Identity Verification System, Custom Development
• Kiosk Models: Freestanding Kiosk, Tower Airport Kiosk

Background:
Ciemsa partnered with Advanced Kiosks to develop a self-service solution for law enforcement that allows citizens to report lost or stolen identification cards and verify personal information. The goal was to create a secure, accessible system that simplifies reporting processes while reducing the need for direct staff involvement.

Business Challenge:

• Manual reporting processes for lost or stolen ID cards
• High reliance on staff for handling routine reporting and verification tasks
• Need for a secure and reliable method to verify citizen identity
• Limited accessibility for citizens needing to complete reports quickly and independently
• Requirement for a scalable solution that can support multiple kiosk types

Solutions Delivered:

Advanced Kiosks delivered a custom self-service reporting and identity verification system deployed across freestanding and tower kiosks. The system enables citizens to:

• Report lost or stolen ID cards
• Verify personal identity information
• Complete required forms through a guided digital interface

The solution was built with custom development to meet law enforcement requirements, ensuring secure data handling and a consistent user experience across different kiosk formats.

Outcomes:

Ciemsa successfully implemented a more efficient and accessible reporting system for citizens, reducing reliance on in-person staff while improving the speed and accuracy of information collection.

By enabling self-service reporting and identity verification, the solution streamlines law enforcement workflows and provides a scalable foundation for future enhancements and broader deployment.