Whatās New at Advanced Kiosks ā Housing Authorities
NEW Blog Post! Simplifying Document Intake for Housing Authorities
The āQuickā Five Minute Task Costing Housing Authorities Hours
Five minutes of housing paperwork does not sound like much. But a document is missing. A form needs clarification. A resident needs help scanning an ID. Suddenly, that āquickā five minute task turns into ten, and then the next person needs the same help.
Now imagine that cycle repeating 30 times a day.
That is the hidden cost of routine document intake. Applications, recertifications, IDs, income verification, and supporting documents may each require only a small amount of assistance, but repeated throughout the day, those interruptions add up and pull staff away from more complex work.
Our latest article explores how self-service document intake can shift more of that process to residents, giving them a guided way to scan, submit, and complete paperwork while giving staff more time for the cases that truly need their attention.
How much staff time is your housing authority wasting on routine paperwork?
New Installation! Atlanta Housing Authority
Atlanta Housing Authority - What If Document Drop Off Took 5 Minutes?
When 70 to 75 people walk through your doors every day, even a routine document drop off can become a major workload.
Atlanta Housing manages more than 19,000 walk in visits each year. Routine tasks like submitting applications, recertifications, and income verification could mean waits of up to 30 minutes for residents, while taking valuable time away from front desk staff.
To create a faster path to service, Atlanta Housing introduced a self-service Document Kiosk that gives residents a guided way to manage housing documents and access essential resources without starting at the front desk.
The result? Routine document intake can now take approximately 5 minutes, helping residents get in and out faster while giving staff more time for higher value support.
NEW PRODUCT! Meet the Document Processing Kiosk
Meet the Document Processing kiosk
The document workflows our housing customers already rely on just got a major hardware upgrade.
The new Document Processing Kiosk brings the proven functionality of Kiosk Office Suite into a more modern, purpose built design. A larger touchscreen gives residents more room to navigate housing applications, recertifications, forms, and online accounts, while an integrated multipage scanner makes submitting IDs, income verification, and supporting documents easier.
Full size printing, guided workflows, secure service access, and the ability to reach staff remain part of the experience. The result is a more intuitive self service station built for document heavy environments and designed to fit naturally into modern housing authority facilities.
The same powerful document workflows housing authorities depend on, now with an upgraded experience for residents and staff.
Success Stories: Welcoming New Customers
New Deployments. New Ways to Use Self-Service.
Organizations are putting Advanced Kiosks technology to work in very different environments ā from housing and municipal services to education, public information and scientific outreach.
Recent deployments include:
Each project starts with a different problem, but the goal is the same: give people easier access to information and services while reducing routine workload for staff.
More stories from these deployments are coming soon.
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Customer Success Stories: DC Housing Authority
Nation's Capital chooses Advanced Kiosks for its Housing Authorities
In the nationās capital, the DC Housing Authority is bringing our self service technology to residents to help improve access to essential housing services.
Housing paperwork is complicated enough. Accessing the tools to complete it should not be another barrier. DCHA residents can securely access RentCafe, manage housing applications and accounts, scan and upload required documents, and connect directly with staff through integrated VOIP when they need assistance.
DCHA and Advanced Kiosks teamed up to create a custom animated avatar to guide residents through the kiosk. Featured in the welcome video and instructional pop-ups, she introduces available services and helps residents find the right buttons. Along with multilingual support, guided on screen prompts, and secure sessions, the avatar makes the experience easier to navigate for DCās diverse resident population. For DCHA, the result is a more accessible system that brings document intake, account access, and assistance together.
For Advanced Kiosks, bringing our technology to housing services in the nationās capital marks an exciting achievement and another major step forward in our work to modernize how government agencies deliver critical services to the public.
ā” See What Housing Self Service Looks Like in the Nationās Capital
The Advanced Kiosks Difference: Onboarding & Implementation
Identify Your First Resident Workflow for Self-Service, We'll Handle the Rest
Choosing what to automate is only the beginning.
Every housing authority operates differently. Your applications, recertifications, resident portals, document requirements, approval processes, and staff responsibilities are specific to your organization. That is why Advanced Kiosks does not simply deliver hardware and leave your team to figure out the rest.
Our Onboarding & Implementation team works with you to understand the resident journey and identify where self service can make the biggest difference. A dedicated Onboarding Specialist helps map the workflow, configure the software and user experience, test the complete system, train your staff, and guide deployment through launch.
The goal is not to remove people from resident service. It is to remove repetitive work from the counter so your people have more time for the residents and cases that truly need them.
HOUSING AUTHORITY MOMENTUM: What Could Self Service Take Off Your Counter?
Housing Authorities: Rethink Routine Intake and Take Back Staff Time
Across housing authorities, the same challenges keep showing up: high document volumes, recurring resident requests, limited staff capacity, and the need to serve people with different languages, abilities, levels of digital confidence, and access to technology.
We are seeing that shift firsthand. Advanced Kiosks is supporting organizations including the DC Housing Authority and Atlanta Housing Authority as they look for better ways to make essential housing services easier to access while reducing the routine workload placed on staff.
So, what is the five minute task your team handles 30 times a day?
Maybe it is helping residents submit recertification documents, scanning IDs and income verification, navigating an online account, finding the right application, or answering the same process questions again and again. That recurring task may be the best place to start with self service.
Advanced Kiosks can help you identify the right workflow and turn it into a guided resident experience built around accessibility, multilingual support, secure access, and a clear path to staff assistance when it is needed.
Start with one recurring task. Make it easier for residents to complete, and give those hours back to your staff.
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