Helping The Beginning User

Designing Custom Kiosk Interfaces: Helping the Beginning User

September 9, 2019

“You never get a second chance to make a first impression.” In self-service technology, user experience (UX) is always important, but first interactions can make or break your kiosk project. Usability for first-timers is often the difference between a well-used kiosk solution and one that is sitting unplugged in a corner. In the first part of this series, I introduced a set of UX design principles to guide the creation of self-service kiosk user interfaces (UI). In my second post, we examined the basics, long-standing rules of the UX design field. This time around, we’re looking at best practices...

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DMV Kiosks

DMV Kiosks: Bringing Back the DMV’s Good Name

August 1, 2016

The DMV self service kiosk is changing how people think about the necessary visit to the DMV for license renewal and more. It’s been a sad, running joke for many years that most dreaded line to be standing in is one at the DMV. When we think about going to the DMV, we envision long lines, confused customers and clerks, and no way to know how long you’ll be waiting. DMV kiosks are now changing the landscape with customer self service.     DMV facilities and other Government agencies are reducing wait times and lines, and bringing the good...

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