Locate wedge scanner on the right hand side of the kiosk. Open the QR code or barcode on your device. Hold QR code directly beneath the wedge scanner. You will notice a red light emitting from below the scanner if it is on and functioning properly. Once the QR code...
Symptoms On the Retail Kiosk Static Fuzzy sound when speaking through microphone There is a noticeable echo on the other end of the conversation (the person being called by the kiosk can hear their voice echoing) Person on the other line cannot hear me talk, but I can...
Peripherals Required: No additional peripherals are required Kiosks Affected: Freestanding Kiosk Steps: Make sure that you have the volume all the way up on the computer Open the volume mixer by right clicking on the speaker icon in the bottom right hand of the screen...
Description: When calling using the VoIP handset on the Kiosk, audio plays out of both the handset and the kiosk’s external speakers, causing a reverb issue. Solution: Inspect where you have connected the VoIP handset and speaker bar audio jacks. Refer to the...
Description: Using Zamok’s VoIP calling system, the caller at the kiosk cannot be heard, or is extremely quiet.  Solution: You can try increasing the microphone boost level in the sound settings. Open the start menu and type in ‘Sound’, you should...
For clarity, this issue is not the same as “there is no internet connect”, or “connected to my network, but cannot access the internet”. It is specifically about the hardware not functioning correctly. Possible Causes: Wrong network adapter is...
