Our Self Service Technology Blog

A key feature that differentiates Advanced Kiosks from its competitors and keeps clients coming back is its onboarding service, an essential tool that helps customers to get started quickly and efficiently.

Advanced Kiosks’ onboarding service includes everything from installation to setup to training and support, providing virtually everything a customer needs to get started with their self-service kiosk. Clients are assigned a specialist who proactively communicates with them throughout the project. The specialist continually monitors the production timeline and schedules regular check-ins to keep your kiosk project running smoothly.

Here are some of the key features of the Advanced Kiosks onboarding service:

Kickoff: Meetings with the Advanced Kiosks team to establish the goals of the project and lay out a timeline. The team can answer any questions you have and show you what options are available to help ensure your kiosk deployment performs as expected Configuration: If you need to customize your kiosk, the Advanced Kiosks specialist can help you do that as well. They can customize the Zamok kiosk management
software to meet your specific needs. The specialist is an expert in Zamok, meaning you don’t have to be.

Training: Before your kiosk leaves the Advance Kiosk facility, the specialist will provide you with training on how to use it. the specialist will provide you with training on how to use it. They will show you how to navigate the Zamok interface, update the content, and troubleshoot any issues that may arise.

Shipment: Because you’ll have the same point of contact to handle shipping, there’s no mystery. Once the kiosk arrives at your location, all you’ll need to do is unpack it, plug it in and connect to the Internet.

Follow-Up: Once you’re up and running the Advanced Kiosk team will check in to make sure everything is performing as expected. And if you ever have any questions, the team is ready to help.

The onboarding service can save clients both time and money, allowing them to focus on their core business activities without worrying about the kiosk. The onboarding service ensures that clients are trained on how to manage the kiosk properly, enabling them to create a unique and efficient self-service experience.