MANAGE CUSTOMER FLOW

WITH SELF SERVE CHECK IN

Qline

QUEUING SOFTWARE STREAMLINES VISITOR CHECK-IN AND MANAGEMENT

Qline is a queuing software for self serve kiosks designed for check-in, processing and data gathering. Qline kiosk software checks-in visitors, sets them up in a queue and provides a status display section to let them know where they stand in the wait. Qline kiosk queuing software allows your staff to organize waiting visitors in the queue, set-up alerts, track queue statistics and is easy to use and set-up!

A Great Solution For:

  • Doctors and Dental Offices or other healthcare providers
  • Human Resources for larger businesses and corporations
  • College administration or guidance offices
  • DMV or other government municipalities
  • Any location with a high volume of visitors requiring reception

Quick & Easy Set-Up: Qline queuing software is hosted on our cloud server and receives instant updates. With our bundled packages and simple pricing structure, you can be up and running in as little as 2 weeks.

Simple Data Collection: Qline provides reporting options to meet your needs. Reporting logs data in real time and can be drawn at the user and employee level as needed.

Customer Flow Management: Qline speeds up processing with self-service check-in and allows for better organization with queue management. Visitors are aware of their status every step of the way via the lobby display monitor and estimated wait times.

STEP ONE CHECK-IN

Qline queuing software Visitors check in at the kiosk or check-in station. In this step they can type in their name, choose a department or fill in their reason for visiting (all customizable).

You can add as many preliminary questions as you need to filter the visitor to their corresponding doctor, office or department. Printing options are available for printing of check-in confirmation with your queue wait time.

STEP TWO QUEUE DISPLAY

Qline queuing software After checking in, the visitor can view their status queue by looking at the queue display monitor located in the lobby or waiting room.

A monitor will display who is next in the queue, their wait time, what department they are there to see and, when their name is called, the monitor makes a subtle alert sound and highlights the name of the visitor so they know it is their turn to be processed.

STEP THREE AGENT SCREEN

Qline queuing software The agent desk displays the customers in the queue, how long they’ve been waiting and their status.

After a visitor is processed, that person is stored in the data system and the receptionist sends an alert to the display screen to begin processing another visitor.

STEP FOUR BACKEND

qline backendThe backend stores daily data for reporting and record management. Once the system is up and running you can monitor the average wait time for each visitor.

Also, with this information, you can structure the approximate wait time for each queued visitor. This feature can also store visitor check-in data for lead generation.

FAQ

How many agent stations can you have taking visitor requests?

You can have unlimited agent stations working simultaneously. Reporting options are also available to view data from each receptionist station.

Is there a limit to the number of questions being asked of the visitor?

No. An unlimited number of questions may be asked for the visitor. These are compiled in a drop down format for a quick and easy scroll on a touch screen monitor.

Do I need a printer?

It depends on how you want to process visitors. If your process identifies visitors as numbers (think deli counter) printing a ticket the visitor can take with them while they wait will help them recall their number.

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