Check-in & Registration
Agencies Need Reliable Two-Way Communication with the Public.
Public facilities must provide clear, secure communication channels for citizens — whether for assistance, feedback, or reporting. When communication depends solely on in-person staff, service gaps, delays, and accessibility barriers emerge.
What we solve:
Advanced Kiosks enable real-time communication, ADA-compliant video services, secure reporting, and digital feedback collection — improving accessibility and public engagement without increasing staffing.
Communication gaps reduce accessibility, trust, and public responsiveness.
Government agencies must provide equitable access to services and information. Below are the most common communication challenges agencies face — and how secure self-service kiosks enable responsive, two-way engagement.
Customer Success:
Manassas, VA Police
Advanced Kiosks to transformed the Manassas Police’s front lobby into a self-service hub — giving the public instant access to investigations, records, and parking enforcement via a VOIP-enabled Pedestal Kiosk.
Customer Success:
Kaiser Permanente
Kaiser Permanente, a long-time customer, turned to Advanced Kiosks once again to deliver secure lobby Freestanding kiosks that collect real-time member feedback and support ongoing patient service improvements.
Customer Success:
Decatur, TX Smart Police Station
The Decatur Police Department aimed to modernize administrative workflows and visitor management in its new smart police station. Advanced Kiosks provided two self-service kiosks for lobby transactions and secure check-ins, streamlining paperwork and reducing front desk workload.
Call & Text from Kiosk
- How do agencies provide assistance when staff are not physically present?
- How do you ensure ADA and TTY compliance in public spaces?
- How do you connect visitors to remote departments securely?
- How do you reduce wait times for in-person assistance?
- How do you provide multilingual communication support?
Solution:
Video-enabled kiosks allow citizens to connect directly with remote staff through secure video calling, text-based messaging, and ADA-compliant communication tools. Agencies can extend service coverage while improving accessibility and reducing lobby congestion.
Surveys & Feedback Collection
- How do agencies gather actionable public feedback?
- How do you measure service satisfaction in real time?
- How do you collect anonymous input securely?
- How do you reduce paper-based surveys?
- How do you centralize reporting and analytics?
Solution:
Interactive kiosks collect digital surveys and structured feedback instantly. Data is stored securely and can be integrated into reporting dashboards, giving agencies measurable insights into service performance and public sentiment.
Smart Police Stations
- How do law enforcement agencies receive tips securely?
- How do you enable anonymous reporting?
- How do you extend reporting access beyond office hours?
- How do you reduce non-emergency counter traffic?
- How do you maintain privacy during sensitive reporting?
Solution:
Smart police kiosks allow citizens to submit crime tips, file reports, and connect with officers through secure, monitored communication systems. Agencies improve accessibility while maintaining controlled, documented reporting processes.
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