SELF-SERVICE KIOSKS FOR HOUSING AUTHORITIES
Part of the digital transformation of many housing authorities is the automation of documentation and customers serving themselves. Self-service kiosks give these housing authorities and their customers the benefits below:
- Reduce visitor wait times and improved customer service
- Customer access to resources 24 hours a day 7 days a week
- Increase staff efficiency with less paper
- Lower operational and labor costs
- Weekly reports and statistics for tracking usage data
- Real time notifications of any problem at the kiosks
- Translation of most content customers language
- Accessibility for handicapped individualsÂ
See what other housing authorities are doing!
Join Housing Authorities across the country utilizing Office Extension to offer their services 24/7!
⌂ Olmsted County, MN
⌂ Pittsburg Housing Authority, CA
⌂ Bessemer Housing Authority, AL
⌂ College Park Housing Authority, GA
⌂ City of Mesa Housing Authority, AZ
⌂ Athol Housing Authority, MA
⌂ HA of the County of Stanislaus, CA
⌂ City of Longview Housing, TX
⌂ City of Yuma Housing Authority, AZ
⌂ Merced Housing Authority, CA
⌂ Asbury Park Housing Authority, NJ
⌂ Livermore Housing Authority, CA
⌂ Charter Oak Communities, CT
⌂ Hennepin County, MN
⌂ Mississippi Regional Housing Authority, MS
⌂ Canton Housing Authority, MS
⌂ Rochester Housing Authority, NY
⌂ Muncie Housing Authority, IN
⌂ Montgomery County, AL
⌂ Jackson Housing Commission, MI
⌂ Butler County HRA, PA
⌂ Lakeland Housing Authority, FL
⌂ Vallejo Housing Authority, CA
⌂ North Adams Housing Authority, MA
⌂ City of Danbury HA, CT
⌂ Quincy Housing Authority, MA
RECOMMENDED PRODUCTS FOR HOUSING AUTHORITIES
Unlike traditional kiosks, our self-service products offer the complete package with both hardware and software expertly integrated for a seamless user experience. Our hassle-free on-boarding process ensures that you receive a fully configured system that’s ready to use right out of the box. Plus, our expert team will train your staff to use our intuitive kiosk management software portal, empowering them to make updates and adjustments to your kiosks with ease.
1. OFFICE EXTENSION KIOSK
Office Extension is true to its name. It is a self-service extension of your office. The interface software, ZAMOK™, can be set up for your customers to do many functions on their own, enabling users to pay bills, fill out forms, look up records, and scan and submit documents. It also communicates to you and your staff with weekly reports, real-time notifications and emails of customers’ submittals.
Now, with the release of version 3.0, the Office Extension can do even more, from translations to recognition of QR and barcodes along with more controls on the layout of the interface.
2. LAAS, THE ULTIMATE VISITOR MANAGEMENT SYSTEM
Number two for courts is the LAAS, an advanced visitor management system. The list of tasks that LAAS can perform is impressive: Check-in, name tags, look up and call people or departments, text messaging, wayfinding, as well as convenience features such as Wi-Fi access, local information, event calendar and quick help for deliveries. We wrap it all up with advanced translation of over 160 languages, accessibility contrast features and a lower menu for ADA compliance.  Â
Not impressed? It will also recognize humans and welcome them! Â
3. INTERPRESTATION
Live, on-demand translation services paid for by the minute. No more looking for a translator of one language who may be working on something else, or scheduling an interpreter to come in for a 2-hour minimum next week.Â
The Interspretation provides a live video feed on demand to interpreters of over 240 languages as well as American sign language. Our customers all agree that not only is the kiosk a cost-saving tool but also saves the time of having to schedule interpreters and for customers to come back. The ADA-compliant hardware not only is tamper-proof but provides handsets for better sound clarity, cleanliness and durability in public areas.
Download this complete guide for presentation to colleagues or to bring to a meeting. This document is an overview of Office Extension for Housing Authorities, showing how self-service kiosks help agencies across the country save time and resources.
This Visual Guide for Kiosk Workflows is a quick overview of how easy it is to make changes to your kiosks interface and how to add in a workflow for scanning. It is intended to introduce you to Zamok’s customization capabilities so that you can maximize the value of your self-service kiosk.
View our Housing Authority Case Study, Blog and Sample Interface
Read more BLOGS about how we help offices save time, money and resources.
YES! We support your THIRD-party software!
*Advanced Kiosks is not affiliated with any of these fine companies. Zamok allows your users to securely log into their user accounts, where they can access most functionality they would have a home computer. If they walk away they will be logged out and the cache will be cleared. Functions of file uploads and notification are limited to the companies that have allowed us to access to an API. Ask your sales associate for more information.
Olmsted County’s Housing and Redevelopment Authority partnered with Advanced Kiosks to deploy 11 custom interface Office Extensions across public spaces, streamlining operations and enhancing service accessibility for residents. These kiosks offer 24/7 self-service options for a range of tasks, significantly improving the community’s ability to independently access essential services, supported by an effective outreach campaign through instructional videos.
HOUSING AUTHORITY AUTOMATION
From providing electronic resources to patrons for paying bills, fines, and rent to document scanning and form management, automated self service can have a huge impact on your Housing Authority.
We have worked with many customers in both housing authority and government industries, including Quincy, Orange County, and Olmsted County Housing Authorities. We have also provided similar solutions for Arlington National Cemetery, Rhode Island National Guard, and State of Maine (DHHS).
User Interface for Housing AuthoritiesÂ
Customer facing software to provide features and services like making payments, scanning documents, and filling out applications.
Our proprietary software comes with customizable templates. You decide what applications and content to include and how it should look. Colors and imagery are all editable to match your Housing Authority’s branding and needs.
Choose what services you want to provide, like scanning documents or filling out forms, and provide one-click buttons to get the process started, guiding your users step-by-step.
Frequently Asked Questions
What are the use cases for a housing authority kiosk?
Use cases for self-service kiosks for housing authorities include:
- Scanning
- Form fill
- Printing
- VoIP
- Bill payÂ
- Video support
- Language translation
- Self check-in
- Information access
What interactive kiosks are recommended for housing authorities?
We offer many self-service kiosk models for housing authorities, but some of the most popular kiosks include:
What are the benefits of a kiosk for housing authorities?
Housing authorities across the country are benefiting from self-service kiosks. Increased staff efficiency, improved customer service, lower operational and labor costs, and creating a secure portal are just some of the benefits of interactive kiosks.
To view more benefits click here.
Do self-service kiosks accept rent payments?
Yes! Our kiosks can come equipped with a credit card reader and bill payment capabilities.Â
To learn more about payment processing for self-service kiosks, click here.
Does Advanced Kiosks hold a GSA contract?
Yes! Attaining the GSA contract approval is not easy and speaks volumes about the quality standards and reputation of Advanced Kiosks. We are very proud to take part in this program, and have proven to be instrumental in better serving our national customer base.
Learn more about GSA here.
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