Self-Service Transactions
Agencies Need to Reduce Staff Workload and Provide 24/7 Service.
Public offices face growing demand for transactions that cannot wait for business hours. Long lines, manual paperwork, and staff-heavy processes slow service delivery and increase operational costs.
What we solve:
Advanced Kiosks enable secure self-service transactions for payments, document filing, printing, and third-party integrations — allowing agencies to extend service hours without increasing staffing.
Self-service gaps create bottlenecks in payments, forms, and document access.
Government agencies must process high volumes of transactions daily. When routine tasks require staff intervention, productivity drops, wait times grow, and public satisfaction declines. Below are the most common transaction-based challenges agencies face.
Customer Success:
Reno, NV Housing Authority
The Reno Housing Authority partnered with Advanced Kiosks to automate common lobby tasks and improve service delivery. The self-service kiosk supports rent payments, document scanning, and resource navigation.
Customer Success:
Maine Department of Health and Human Services (OFI)
In a four-year partnership, Advanced Kiosks delivered a Zamok-powered solution for the Maine OFI with 58 Document kiosks that simplify benefit access and reduce staff burden across 16 regional offices.
Customer Success:
Hennepin County, MN
Advanced Kiosks deployed 27 Document Kiosks across Hennepin County to deliver multilingual, secure access to housing, healthcare, and benefits to underserved residents.
Customer Success:
Botswana Power Corporation
Advanced Kiosks delivered a turnkey HR kiosk solution for Botswana Power Corporation, providing six Zamok-powered stations fully integrated with SAP to streamline 1,000+ employee access to critical resources.
Bill Payment & Receipt Processing
- How do agencies accept secure payments without increasing counter staffing?
- How do you handle after-hours payments for fines, permits, or utilities?
- How do you reduce manual cash handling and reconciliation errors?
- How do you provide instant printed or digital receipts?
- How do you maintain PCI compliance in public-facing systems?
Solution:
Self-service payment kiosks securely process credit, debit, cash, and check payments with automated receipt printing and digital confirmations. Integrated reporting reduces reconciliation time and improves audit accuracy.
Forms Submission & Document Filing
- How do agencies eliminate paper-based intake processes?
- How do citizens submit required documents without staff scanning?
- How do you reduce data entry errors?
- How do you securely collect and store sensitive documents?
- How do you provide confirmation receipts for submissions?
Solution:
Transaction kiosks allow citizens to complete digital forms, upload required documents, scan supporting materials, and receive submission confirmations, reducing front-desk workload and speeding up processing time.
Scan & Print Services
- How do citizens print permits, confirmations, or official documents on-site?
- How do you provide scanning services without staff involvement?
- How do you reduce congestion at shared office printers?
- How do you support multilingual self-service printing?
- How do you track usage and reduce waste?
Solution:
Kiosks provide secure print and scan services with user authentication and session control, allowing citizens to retrieve documents, scan forms, and print confirmations independently.
3rd Party Application Access
- How do agencies provide public access to external applications?
- How do you securely route users to approved services?
- How do you manage session timeouts and privacy?
- How do you support third-party integrations without IT strain?
- How do you monitor system usage and uptime?
Solution:
Advanced Kiosks integrate with approved third-party platforms, offering secure session management, usage tracking, and controlled access to external systems.
From Our Blog
How Self-Service is Expanding ‘Access to Justice’
What is \'Access to Justice\'? Access to Justice is the…
Outdoor Kiosks: Answers to the 10 Most Common Questions
As organizations look to bring services outside the traditional lobby,…
What to Know About Kiosk Check-In/Check-Out Systems
If you\'ve visited a modern government building, healthcare facility or…
Revolutionizing Kiosk Support with Show & Tell EZ Support
At Advanced Kiosks, innovation is at the heart of everything…
Nine Must-Have Features of a Great Visitor Management System
Your lobby is often the first point of contact for…
