Kiosk Self-Service Knowledgebase

Symptoms

  • On the Retail Kiosk
  • Static Fuzzy sound when speaking through microphone
  • There is a noticeable echo on the other end of the conversation (the person being called by the kiosk can hear their voice echoing)
  • Person on the other line cannot hear me talk, but I can hear them.
Possible Cause
  1. Volume levels set incorrectly
  2. Internet connection issue
Resolution
  1. Set Mic Volume Level to 60
  2. Set Mic Boost Level to 10
  3. Set Speakers to 100
  4. Enable and Configure Room Equalization in Playback Devices
  1. Use Speedtest.net to measure bandwidth (minimum 5mbs down and 2mbs up)
  2. Ping Test to check for packet loss https://www.wikihow.com/Ping-an-IP-Address#step_1_2
  3. Contact your ISP to troubleshoot service
 

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