How Concord, NH Public Works Reduced Check-In Time and Improved Data Accuracy
See how the City of Concord streamlined its hauler check-in process
with a self-service kiosk that:
✅ reduced staff interruptions.
✅ improved efficiency saving time for staff and customers.
✅ generated better reports.
Download Whitepaper
Government Kiosks: Improving Government Efficiency
This whitepaper explores the transformative potential of self-service kiosks in government, showcasing their benefits, implementation strategies, and success stories for improved efficiency, cost reduction, and enhanced citizen engagement.
Trusted by government agencies nationwide.
The Challenge: Manual Check-Ins Caused Delays and Inaccuracies
✅ Staff had to manage frequent interruptions, limited service hours, and manual data entry that often led to errors.
✅ As traffic from commercial and recreational haulers grew, these inefficiencies created bottlenecks and reduced focus on other city operations.
The Solution: Automating the Hauler Check-In Process
Advanced Kiosks implemented a freestanding self-service kiosk powered by the Greeter Visitor Management System, featuring integrated RFID scanning and automated print functionality. Now, haulers can check in independently — scanning their RFID tags, logging visit details, and printing receipts in seconds. The kiosk operates 24/7, ensuring both commercial and recreational users can complete check-ins without relying on staff.
✅ Accurate, digital recordkeeping of hauler data.
✅ Faster turnaround for commercial waste disposal.
✅ Improved customer satisfaction and operational flow.
“We get in and out faster with our deliveries. I LOVE it!”
– Concord Waste Delivery Driver
100%
Elimination of paper-based check-ins
24/7
Kiosk accessibility for all hauler types
Significant
Reduction in staff time spent managing entries
Results: Faster Check-Ins and Improved Operational Focus
The City of Concord’s Public Works team now manages hauler visits efficiently, with the kiosk handling most of the intake process automatically.
The system logs each transaction in real time, eliminating paperwork and reducing administrative workload. Staff interruptions have dropped significantly, allowing the team to focus on higher-value operational tasks.
Positive Impacts:
✅ Administrative staff gained back several hours each week previously lost to manual entry.
✅ Improved record accuracy and reporting, with consistent digital logs of every visit.
✅ Expanded service accessibility—haulers can now check in during extended hours without requiring staff presence.
“The kiosk eliminated the hassle of deciphering bad handwriting or missing info. We’re left with a product that’s working very well for us.”
From Consultation to Launch — We Handle Everything
Our proven 3-step process ensures every kiosk project is fast, secure, and successful.
Plan & Design
We collaborate with your team to identify pain points and define your citizen service goals.
Build & Install
Every kiosk arrives fully configured, tested, and ready to deploy.
Train & Support
You’ll receive ongoing technical support and staff training from our U.S.-based team.
“The Cost is so low that it doesn’t make sense for people not to do this.”
Your Trusted Partner in Government Modernization
For more than 20 years, Advanced Kiosks has helped agencies simplify service delivery through technology built for reliability, security, and results.
✅ Zamok® Software – Exclusive management suite built for secure kiosk control.
✅ ADA Compliant Design – Accessibility for all citizens, regardless of ability.
✅ U.S. Based Support – Dedicated experts ensuring your success
“To have a kiosk that somehow coomuncates with every kind of user in a meaningful way… It’s amazing to me how flawless it’s been.“
Download Whitepaper
Government Kiosks: Improving Government Efficiency
This whitepaper explores the transformative potential of self-service kiosks in government, showcasing their benefits, implementation strategies, and success stories for improved efficiency, cost reduction, and enhanced citizen engagement.
