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Itasca County Sheriff’s Office Cut Paperwork & Improved Citizen Service in 90 Days

See how law enforcement agencies are modernizing operations with self-service kiosks:
✅ reducing wait times by 60%
✅ eliminating paperwork and reducing form errors
✅ freeing staff to focus on public safety
✅ generating better reports

Download Case Study

Itasca County Sheriff’s Office Digital Transformation

Manual paperwork and limited staffing shouldn’t slow down citizen service. Discover how forward-thinking agencies are automating administrative tasks and empowering their teams with reliable self-service kiosks.

Itasca case study-gated

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The Challenge: Too Much Paperwork, Not Enough Time

✅ Like many sheriff’s departments, the Itasca County Sheriff’s Office was overwhelmed by administrative paperwork and public requests.
✅ Staff spent hours helping citizens complete forms and manage record submissions, often dealing with delays, errors, and long lines in the lobby.
✅ They needed a secure, self-service option that would allow citizens to complete requests independently, without adding more strain on limited staff resources.
Police officer frustrated with paperwork

The Solution: Self-Service Kiosks That Automate Citizen Requests

Advanced Kiosks delivered a fully turnkey Document Kiosk System powered by the Kiosk Office Suite — designed to streamline citizen workflows and automate form handling.

The kiosks allowed citizens to:

✅ Complete firearms registration and permit applications digitally
✅ Submit property release and funding requests
✅ Access and fill out public forms without front desk assistance

100%

Form accuracy through real-time validation

60%

Reduction in front desk interruptions

300+

Digital forms submitted in the first 90 days

The Results: 90 Days to a More Efficient, Citizen-First Service Model

Within three months, the Itasca County Sheriff’s Office drastically reduced lobby traffic and freed up staff time to focus on community safety. Citizens benefited from faster service, fewer errors, and round-the-clock access to digital forms. 

Technology Highlights:

eForms Assistant™  – Eliminates errors by validating submissions instantly
Zamok® Kiosk Management Software – Exclusive management suite built for secure kiosk control.
ADA Compliant Design – Accessibility for all citizens, regardless of ability.
U.S. Based Support – Dedicated experts ensuring your success

“The kiosk eliminated the hassle of deciphering bad handwriting or missing info. We’re left with a product that’s working very well for us.”

Amber Kallaus

Records Deputy, Itasca County Justice Center

From Consultation to Launch — We Handle Everything

Our proven 3-step process ensures every kiosk project is fast, secure, and successful.

Plan & Design

We collaborate with your team to identify pain points and define your citizen service goals.

Build & Install

Every kiosk arrives fully configured, tested, and ready to deploy.

Train & Support

You’ll receive ongoing technical support and staff training from our U.S.-based team.

“The Cost is so low that it doesn’t make sense for people not to do this.”

Housing Manager - Pittsburg, CA Housing Authority

Your Trusted Partner in Government Modernization

For more than 20 years, Advanced Kiosks has helped agencies simplify service delivery through technology built for reliability, security, and results.

GSA Contract Holder – Fully compliant for federal procurement.
Zamok® Software – Exclusive management suite built for secure kiosk control.
ADA Compliant Design – Accessibility for all citizens, regardless of ability.
U.S. Based Support – Dedicated experts ensuring your success

“To have a kiosk that somehow coomuncates with every kind of user in a meaningful way… It’s amazing to me how flawless it’s been.

Jacqueline Smith

Circuit Court Clerk, Pittsburg, CA Housing Authority

Download Case Study

Itasca County Sheriff’s Office Digital Transformation

Manual paperwork and limited staffing shouldn’t slow down citizen service. Discover how forward-thinking agencies are automating administrative tasks and empowering their teams with reliable self-service kiosks.

Itasca case study-gated
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