How Hennepin County Improved Citizen Access with 27 Self-Service Kiosks
Discover how Minnesota’s largest county modernized public services with multilingual, ADA-compliant kiosks, expanding access for underserved residents across 27 locations.
✅ services accessible at 27 remote locations
✅ centralized control of all kiosks
✅ 24/7 access
✅ VOIP calling for assistance
Download Whitepaper
Government Kiosks: Improving Government Efficiency
This whitepaper explores the transformative potential of self-service kiosks in government, showcasing their benefits, implementation strategies, and success stories for improved efficiency, cost reduction, and enhanced citizen engagement.
Trusted by government agencies nationwide.
The Challenge: Making Government Services Accessible to All
✅ Manual, in-person processes created barriers for residents seeking assistance with housing, healthcare, and benefits.
✅ To serve a diverse population, the county needed a multilingual, ADA-compliant self-service solution that could operate across multiple community hubs.
The Solution: A Connected Network of 27 Self-Service Kiosks
Advanced Kiosks partnered with Hennepin County to deploy 27 Document Kiosks powered by Zamok® Management Software and the Kiosk Office Suite.
Each kiosk provided secure access to key citizen services, from housing and healthcare to document scanning, printing, and payments, all from one intuitive interface.
✅ Multilingual Support: Ensures usability across diverse populations.
✅ ADA Compliance: Designed for accessibility and independence.
✅ Secure Connectivity: Built-in VOIP handset for real-time staff support when needed.
27
Kiosks deployed across libraries, offices, & campuses
3+ Years
Zamok renewal – proof of trust and performance
100%
ADA-compliant and multilingual usability
Results: Expanded Access, Improved Equity, and Higher Efficiency
By creating a network of accessible kiosks, Hennepin County improved access to vital services for low-income and underserved residents. The project eliminated travel barriers, reduced staff workload, and ensured continuity of essential programs during pandemic restrictions.
✅ The kiosk fleet supports vulnerable, underserved residents in accessing benefits and housing resources.
✅ Seamless integration of multiple public services into a single, self-service platform.
✅ County extended commitment through a 3-year renewal of the Zamok suite.
“The kiosk eliminated the hassle of deciphering bad handwriting or missing info. We’re left with a product that’s working very well for us.”
From Consultation to Launch — We Handle Everything
Our proven 3-step process ensures every kiosk project is fast, secure, and successful.
Plan & Design
We collaborate with your team to identify pain points and define your citizen service goals.
Build & Install
Every kiosk arrives fully configured, tested, and ready to deploy.
Train & Support
You’ll receive ongoing technical support and staff training from our U.S.-based team.
“The Cost is so low that it doesn’t make sense for people not to do this.”
Your Trusted Partner in Government Modernization
For more than 20 years, Advanced Kiosks has helped agencies simplify service delivery through technology built for reliability, security, and results.
✅ Zamok® Software – Exclusive management suite built for secure kiosk control.
✅ ADA Compliant Design – Accessibility for all citizens, regardless of ability.
✅ U.S. Based Support – Dedicated experts ensuring your success
“To have a kiosk that somehow coomuncates with every kind of user in a meaningful way… It’s amazing to me how flawless it’s been.“
Download Whitepaper
Government Kiosks: Improving Government Efficiency
This whitepaper explores the transformative potential of self-service kiosks in government, showcasing their benefits, implementation strategies, and success stories for improved efficiency, cost reduction, and enhanced citizen engagement.
