How Prince William County Modernized Court Services Across 11 Locations
Discover how Virginia’s busiest court system implemented self-service kiosks to improve accessibility, streamline citizen transactions, and expand service hours, without adding staff.
✅ eliminating paperwork and reducing form errors
✅ freeing staff to focus on public safety
✅ generating better reports
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Prince William County Circuit Court Clerk – Success with Self-Service Kiosks
This case study highlights how the Kiosk Office Suite and Document Kiosk models, backed by the Zamok Premiere Subscription, are helping Prince William County deliver essential services – such as licenses, permits, payments, and case lookups – while improving accessibility, promoting inclusion through multilingual support, and enabling safe, socially distanced operations during the pandemic and beyond.
Trusted by government agencies nationwide.
The Challenge: Limited Access and Overwhelmed Court Services
Prince William County, VA – serving more than 470,000 residents – faced growing demand for public services.
Long commutes, limited hours, and multilingual needs created accessibility barriers.
Court staff were stretched thin managing licenses, permits, payments, and notary services, while the pandemic further increased public reliance on remote options.
They needed a secure, citizen-friendly self-service solution that could extend access beyond business hours and serve a diverse population efficiently.
The Solution: A Network of Secure Self-Service Kiosks for Court Services
Advanced Kiosks delivered a turnkey Document Kiosk System using the Kiosk Office Suite™ platform – designed to handle licenses, payments, records, and permits across 11 locations.
Key features included:
✅ Multilingual Interface – Support for diverse residents speaking multiple languages.
✅ ADA-Compliant Hardware – Inclusive design ensuring accessibility for all users.
✅ Secure Automation – Managed through Zamok™ Kiosk Software with FaceLock™ Authentication for identity protection.
This county-wide rollout enabled consistent, user-friendly experiences across all courthouse and public library locations.
11
Locations now offering self-service kiosks
24/7
Public access to essential court services
470,000
Residents served with improved accessibility
Results: More Access, Less Workload, and Happier Citizens
The results were immediate; citizens gained flexible, multilingual access to government services, while staff workload and lobby congestion decreased dramatically.
Key Impacts
✅ Institutional endorsement — Clerk Jacqueline Smith led the expansion statewide.
✅ Pandemic-proof operations — kiosks became central to contactless citizen service.
“To have a kiosk that somehow coomuncates with every kind of user in a meaningful way… It’s amazing to me how flawless it’s been.“
From Consultation to Launch — We Handle Everything
Our proven 3-step process ensures every kiosk project is fast, secure, and successful.
Plan & Design
We collaborate with your team to identify pain points and define your citizen service goals.
Build & Install
Every kiosk arrives fully configured, tested, and ready to deploy.
Train & Support
You’ll receive ongoing technical support and staff training from our U.S.-based team.
“The Cost is so low that it doesn’t make sense for people not to do this.”
Your Trusted Partner in Government Modernization
For more than 20 years, Advanced Kiosks has helped agencies simplify service delivery through technology built for reliability, security, and results.
✅ Zamok® Software – Exclusive management suite built for secure kiosk control.
✅ ADA Compliant Design – Accessibility for all citizens, regardless of ability.
✅ U.S. Based Support – Dedicated experts ensuring your success
“The kiosk eliminated the hassle of deciphering bad handwriting or missing info. We’re left with a product that’s working very well for us.”
Download Case Study
Prince William County Circuit Court Clerk – Success with Self-Service Kiosks
This case study highlights how the Kiosk Office Suite and Document Kiosk models, backed by the Zamok Premiere Subscription, are helping Prince William County deliver essential services—such as licenses, permits, payments, and case lookups—while improving accessibility, promoting inclusion through multilingual support, and enabling safe, socially distanced operations during the pandemic and beyond.
