SELF-SERVICE FOR COURTS
MODERNIZE YOUR COURTHOUSE WITH SELF-SERVICE PRODUCTS FOR EFFICIENCY & CUSTOMER SATISFACTION.
Our self-service products for court modernization have a real impact on the availability of essential services. From our AK Visitor Management System for check-in and wayfinding to our Office Extension for document handling, self-service is getting more done at courts around the country.
A solution from Advanced Kiosks can:
- Support your digital transformation through innovation and customer experience
- Make services available beyond regular business hours
- Increase staff efficiency and improve customer service
- Reduce wait times for customers
- Establish a secure portal for 3rd party web-based apps
- Provide services and equipment to help with self-representation
- Automate tasks of filling out forms, paying bills, scanning and more.
- Track data for reports and statistics
- Automate check-in, wayfinding and nametag printing
- Translate court forms and provide on-demand interpretation
- Use FormFlow to receive legal forms as PDFs filled out from the kiosk
See what other courthouses are doing!
RECOMMENDED PRODUCTS FOR COURTHOUSES
Our unique set of tools will support your digital transformation. Unlike traditional kiosks, our self-service products offer the complete package with both hardware and software, expertly integrated for a seamless user experience. Our hassle-free onboarding process ensures that you receive a fully configured system that’s ready to use right out of the box. Plus, our expert team will train your staff to use our intuitive kiosk management portal, empowering them to make updates and adjustments to your kiosks with ease.
1. OFFICE EXTENSION KIOSK
Office Extension is true to its name. It is a self-service extension of your office. The interface software, ZAMOK™, can be set up for your customers to do many functions on their own, enabling users to pay bills, fill out forms, look up records, and scan and submit documents. It also communicates to you and your staff with weekly reports, real-time notifications and emails of customers’ submittals.
Now, with the release of version 3.0, the Office Extension can do even more, from translations to recognition of QR and barcodes along with more controls on the layout of the interface.
2. AK VISITOR MANAGEMENT SYSTEM
Number two for courts is the AK Visitor Management System. The list of tasks that it can perform is impressive: Check-in and check-out, name tags, look up and call people or departments, text messaging, wayfinding, as well as convenience features such as Wi-Fi access, local information, event calendar and quick help for deliveries. We wrap it all up with advanced translation of over 160 languages, accessibility contrast features and a lower menu for ADA compliance. It will also detect human presence and welcome them!
3. ASK 3.0 ASSISTED SELF-SERVICE
The ASK project is the product courts need for self-representation. The Aegis booth and desk were designed for longer conversations, with hardware designed for public use.
Citizens can fill out legal forms that might normally take longer than filling out shorter forms.
The video conferencing feature included with the self-service desktop allows users to consult with assigned staff or support groups to help people get started with the legal process of self-representation.
KIOSK FORMFLOW
Integrating Advanced Kiosks FormFlow on your touchscreen kiosk can greatly simplify the process of filling out complex forms for users. FormFlow streamlines the user experience and ensures that all necessary information is collected efficiently, and transferred directly into a legal form.
You are not simply receiving the form submission data, you are receiving the legal form itself, filled out with that data.
Users can easily navigate through the form, tapping on fields to input information and using touch gestures to scroll or pageinate as needed.
This Visual Guide for Kiosk Workflows is a quick overview of how easy it is to make changes to your kiosks interface and how to add in a workflow for scanning. It is intended to introduce you to Zamok’s customization capabilities so that you can maximize the value of your self-service kiosk.
A FEW OF OUR CUSTOMERS
“We employ a lot of technology in the office, and there’s always hiccups and glitches”, says Smith. “We’ve had none of that with Advanced Kiosks. They have thought through everything; While it was not quite plug and play, it’s about as close to plug and play as a kiosk could be. I’ve been so impressed!”
Jacqueline Smith
Clerk of Court, Prince William County
OUR SUCCESSFUL MUNICIPALITY CUSTOMERS
At Advanced kiosks, we have had the pleasure of working with many court customers who have implemented self-service kiosks. By offering residents the ability to handle their government business on their own time 24 hours a day 7 days as week, these kiosks have become highly appreciated by citizens.
Self-service kiosks automate essential government services such as paying fines or applying for a marriage license, which provides citizens with increased flexibility and freedom. They no longer have to take time off work or wait in long lines, which also helps increase staff efficiency.
Our company has provided similar solutions to a range of customers, including Quincy, Orange County, and Olmsted County Housing Authorities, as well as Arlington National Cemetery, Rhode Island National Guard, and State of Maine (DHHS).
Our Latest Contractor Performance Assessment
Reporting System (CPARS) Evaluation:
QUALITY: Exceptional
SCHEDULE: Very Good
COST CONTROL: Very Good
MANAGEMENT: Exceptional
SMALL BUSINESS SUBCONTRACTING: Exceptional
The CPARS rating is used in part to document contractor performance on federal awards. According to the CPARS website, that information includes “the contractor’s record of conforming to requirements and to standards of good workmanship; forecasting and controlling costs; adherence to schedules, including the administrative aspects of performance; reasonable and cooperative behavior and commitment to customer satisfaction; reporting into databases; integrity and business ethics; and business-like concern for the interest of the customer.”
USER INTERFACE FOR COURTHOUSES
Customer-facing software provides features and services like making payments, scanning documents, and filling out forms. For courthouses, this means applying for a marriage license, paying court fines and fees, obtaining a gun permit, and more.
Our proprietary software comes with customizable templates that let you decide what applications and content to include and how they should look. Colors and imagery are all editable to match your town’s branding and needs.
Choose what services you want to provide on your ADA compliant kiosk, like scanning documents or filling out forms, and offer one-click buttons to get the process started, guiding your users step-by-step.
KIOSK MANAGEMENT SOFTWARE
Our proprietary ZAMOK™ software provides functionality and security for your self-service courthouse kiosk.
ZAMOK™ Kiosk Software maximizes the functionality and value of your interactive kiosk solution. It is this added value that puts Advanced Kiosks’ products head and shoulders above other kiosk manufacturers.
Not only does it provide kiosk security, management tools, hardware support, and increased functionality for courthouses but Zamok also enables ease of integration with third-party software, tools, and content.
FREQUENTLY ASKED QUESTIONS
Software Compatibility
Q: Compatible Courts Software apps: Which have we worked with previously? Which can we interface with?
A: We can work with any web-based application. Let us know which software you use, and we can check compatibility.
Translation
Q: Do you offer translation functionality?
A: Our translation capabilities will be powered by the Google Translate engine for custom translation of unlimited languages.
Scanning
Q: Do you support multi-page scanning?
A: Yes, we can support multi-page scanning. Be advised that multi-page scanners are not recommended for scanning important documents that a multipage scanner could damage. Also documents such as drivers’ licenses, passports, are not scannable on a multi-page scanner.
Q: Can the single-page scanner scan both sides?
A: No. The standard model is a flatbed one-side scan.
Q: Can scans be submitted directly to specific directories and web apps?
A: Yes, contact sales there are several options on how to best do this.
Printing
Q: Can the kiosk print fillable PDFs and other documents straight from a website?
A: Yes.
Q: Can we print a document, fill out by hand, rescan filled form and submit to the web app or folder?
A: Yes.
Q: What is the paper capacity on your standard printer?
A: 300 sheets per tray.
Q: Is a thermal printer an option?
A: Yes. See price sheet for details.
Q: What type of printer is standard?
A: Black & white laser printer comes standard.
Check-In
Q: Do we offer any solutions for check-in?
A: Yes. This is part of the LSSA visitor management system.
Maintenance
Q: What level of maintenance is required?
A: Very little. Our kiosks are quite durable. If there are any problems at a kiosk our Zamok Software will send you a real time notification.
Portability
Q: Are the kiosks moveable?
A: Yes, unless they are mounted to the ground or wall. If mounts are removed, kiosks can be relocated. Wheels are an optional feature on some models.
For more information, speak to one of our helpful representatives
From Our Blog
Prince William County
The Prince William County court system in Virginia is home to over 470,000 residents, many of whom face an increasingly common problem in counties across the United States – lack of convenient access to government services.
Prince William County residents regularly take an entire day off work to complete essential government business during limited business hours. Recognizing the need to make these services accessible for everyone, court officials in the community turned to Advanced Kiosks to find a solution that allows citizens to handle their business on their time.
The solution? Office Extension 2.0
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