Kiosk Knowledgebase
Monitors & Touchscreens
Advanced Kiosks knows your kiosk’s touchscreen monitor provides great value to your self service project. Let our Kiosk Knowledge Base help with this issue. Are any of the following articles listed below similar to your problem? Click an article to find out more. For further assistance, please visit our product documentation pages, create a support ticket or call one of our technical support experts at (603) 865-1000.
Tablet Quick Start
Thank you for choosing to try the demo tablet from Advanced Kiosks. In order to ensure a seamless experience, please follow the instructions below to connect your tablet to the internet and activate the software. Initiate Windows Control Menu: Press and hold the...
How to Clean a Touch Screen on Your Self-Service Kiosk
If you are an Advanced Kiosks’ customer, then you have a touchscreen kiosk that is almost always customer-facing, and we want to make sure that it is clean, looking good, functioning properly, and devoid of germs.
Kiosk Monitor Flashing White and Black with lines
Issue: Kiosk monitor is flashing white and black with lines Troubleshooting: After checking the cable connections, trying the computer with a different monitor to make sure the computer video output is OK, and plugging the monitor into a laptop the problem persists...
Debris in the Enviro Screen
Description: Debris is visible inside of the monitor screen on the Enviro Kiosk. Solution: The Enviro's screen uses two layers of glass, with an air gap in the middle. This gap is used to flow temperature controlled air, which is how the system regulates the screen...
Vertical Line in Monitor 19" Monitor
Description: There is a vertical or horizontal line on a 19" monitor Solution: Unplug the kiosk, and then turn it back on. If power cycling the unit does not resolve the issue, the monitor requires repair/replacement. Please open a technical support ticket...
19" Monitor is Not Turning On
Issue: When I turn the kiosk on, I can see the other devices power up, but there is no image on the monitor. Troubleshooting: Press the power button on the back of the monitor Check both sides of blue VGA Cable, or the HDMI to ensure good connection with monitor and...
From Our Blog
Sabino Canyon Crawler Upgrades Operations With Self-Service Kiosks
A renowned natural attraction in southern Arizona has integrated a sustainable and tech-savvy approach to enhance the visitor experience. Replacing...
Advanced Kiosks Recognized for Exceptional Contract Performance
CPARS RATING: Exceptional Preface: All US Government contracts are reviewed by the Contracting Officer (CO) who represent the United States...
Newsletter Blog: Catch up on what’s happening at Advanced Kiosks!
The world is constantly evolving, and it’s no different when it comes to the self-service industry. New applications, new hardware and new software...
Language Barriers a Growing Challenge in K-12 Schools
Language-based communication issues in K-12 schools have long been a challenge for educators. More than 70% of teachers who participated in a recent...