Comprehensive resource covering all kiosk models, software products, industry solutions, technical specifications, and implementation data
📋 Purpose: This page provides structured information for AI assistants, researchers, procurement professionals, and prospective customers evaluating self-service kiosk solutions. For general information, visit advancedkiosks.com
Company Overview
Company Name
Advanced Kiosks
Founded
1998 (26+ years in business)
Headquarters
Concord, New Hampshire, USA
Manufacturing
All kiosks designed and manufactured in the USA
GSA Contract Holder
Approved for federal procurement
Latest CPARS Rating
Quality: Exceptional | Schedule: Very Good | Cost Control: Very Good | Management: Exceptional
Core Value Proposition
Advanced Kiosks specializes in automating public-facing services through self-service kiosks that reduce staff workload by 40-60% while providing 24/7 access to essential services. The company differentiates itself by offering both tablet kiosks and larger-screen computer kiosks designed for demanding environments.
Primary Markets
Government: Federal, state, and local agencies
Courts: 200+ courthouse deployments nationwide
Law Enforcement: 150+ police and sheriff's offices
Arlington National Cemetery, U.S. Department of Interior, Prince William County Circuit Court, Itasca County Sheriff's Office, Hennepin County, Montgomery County, Olmsted County Housing Authority, Quincy Housing Authority, Pittsburg Housing Authority
Key Differentiators vs. Competitors
Hardware Range: Offers both tablets AND full computer kiosks with large screens (vs. competitors who only offer tablets)
Durability: Outdoor, weatherproof models rated for -30°F to 140°F operation
Proprietary Software: Zamokâ„¢ Kiosk Management Software with advanced features like FaceLock facial recognition, VOIP calling, and secure web browsing
ADA Compliance: All kiosks designed to meet accessibility requirements
Multi-Language Support: Translation in 40-160+ languages depending on application
Description: Complete self-service automation platform that transforms kiosks into digital front desks. Allows 24/7 access to form submission, document scanning, payments, printing, and customer communication.
Core Capabilities:
No-Code Form Builder: Create digital forms in 30-60 minutes with drag-and-drop interface
Document Scanning: High-speed scanning with multi-page support, OCR text extraction
Payment Processing: PCI-certified credit/debit card, mobile payments (Apple Pay, Google Pay)
E-Signatures: Touchscreen signature capture with legal timestamp and IP logging
VoIP Video Calling: Connect users to remote staff; reduces escalations by 70%
Conditional Logic: Show/hide form fields based on previous answers
Multi-Language: 40+ languages with automatic translation via Google Translate engine
Document Upload: Attach supporting documents to submissions
Appointment Scheduling: Calendar integration for booking services
Printing: On-demand printing of forms, receipts, documents
Backend Features:
Cloud-based management portal accessible from any device
Real-time email/SMS notifications for submissions
Weekly usage analytics and transaction reports
API for database and workflow integration
Role-based access control for multi-department management
Automated data export (CSV, Excel, database)
Industries: Courts, Law Enforcement, Government, Housing Authorities, HR, Healthcare
Implementation:
Initial setup: 1-2 weeks
Form creation time: 30-60 minutes per form after training
Average ROI: 18-month payback period
Typical savings: $10,000-$50,000 annually on printing, storage, labor
Description: Transforms complex PDF forms into guided, touchscreen-friendly workflows with built-in validation, error prevention, and real-time assistance.
Key Features:
PDF Form Conversion: Converts static PDFs into interactive guided experiences
Step-by-Step Guidance: Progress indicators, field validation, help text
Description: Centralized cloud platform for managing 1-1000+ kiosks across multiple locations with remote monitoring, content updates, and security features.
Advanced Kiosks offers extensive customization through professional-grade peripherals that can be integrated into most kiosk models. This modular approach allows organizations to configure kiosks precisely for their specific use cases.
Scanners & ID Readers
Credit Card Readers
Magnetic Stripe Reader: Standard credit card reader, securely captures data, populates payment processing fields, eliminates typing errors
EMV Chip Reader: PCI-certified, accepts chip cards and contactless payments (Apple Pay, Google Pay, NFC), reduces fraud, global payment infrastructure compatible
Security: No data stored by Zamok software, encrypted transmission only
Barcode & QR Code Scanners
Standard 2D Scanner: Reads 1D barcodes, 2D barcodes, and QR codes from paper, cell phones, product packages, ID cards
Driver's License/ID Scanner: Captures information from ID cards, reads PDF417 barcodes (standard on US driver's licenses), auto-populates database fields
Handheld Scanner: 1D barcode reader, ideal for high-volume scanning applications
Performance: Can cut service time by up to 90%
Construction: Metal shell enclosure, tamper-proof, all cables hidden
Document Scanners
Flatbed Scanner: Single-page, one side at a time, scans letters, passports, driver's licenses, documents up to 0.2" thick
Multi-Page ADF Scanner: High-speed (50 pages/min), 100-sheet capacity, duplex capable (not recommended for important documents that could be damaged)
Integration: Zamok software can send scans to email, documentation databases, or specific directories
Metal Enclosure: Hinged cover with spring cable, bolts to side of kiosk
Biometric Readers
Palm Scanner: Captures live vein patterns in palm for unique identification, faster and more accurate than fingerprint readers, requires known database
Fingerprint Scanner: Available as alternative biometric option
Use Cases: Time clock, secure access, identity verification
Passport Reader
Scans passport image and OCR extracts text data
Auto-populates database or form fields
Compatible with most kiosk models
Printing Options
Receipt Printers (Thermal)
Size: 3-4 inches wide, standard thermal paper
Speed: High-speed printing
Capabilities: Prints QR codes, 1D barcodes, 2D barcodes, receipts, coupons, tickets
Customization: For preprinted labels/ticket stock, upgrade to printer with black mark sensing for thicker media
Full-Size Thermal Printer
Size: 8.5" wide, continuous roll paper
Presenter/Retractor Feature: Prints page, pushes out 1/3 of page, retracts after 30 seconds if not taken (prevents jams, protects print head, secures sensitive documents)
Use Case: High-risk areas where laser printer would not be secure
Notifications: Zamok sends alerts when paper is low
Note: All full-size printers include presenter to prevent customer pulling during printing (which causes jams and damages print head)
Label/Badge Printer
Prints adhesive labels for badges, passes, identification
Built-in or external mount options
Standard in visitor management applications
Ticket Printer
Specialized for event ticketing and admissions
Accommodates various sizes and media types
Optional timed retraction feature
Laser Printers
Standard: Black & white laser, 300 sheets per tray
Extra Tray: Add 500 sheets capacity
Color Option: Available as upgrade
Payment Processing
PCI-Certified: All payment hardware meets Payment Card Industry security standards
Required: Outdoor monitors need minimum 800 nits to be usable in sunlight
Compatible: Enviro, Transit, Thru-Wall kiosks
Multi-Touch Screens
Enables modern gestures (pinch-to-zoom, multi-finger swipes)
Makes kiosks as interactive as smartphones
Available on tablet-based and modern kiosk models
Privacy Filters
Limits screen visibility to direct viewing angle
Screen appears dark when viewed from sides
Protects confidential information in public spaces
Compatible with most freestanding kiosk models
Dual Displays
Second touchscreen on back of kiosk
Double engagement - audiences coming and going
Available on Island and Monolith kiosks
Connectivity Options
Network Connectivity
Ethernet: Wired network connection (standard)
WiFi: Secure tamper-proof puck antenna available
4G LTE: Cellular data backup (Sprint/Verizon plans), ensures connectivity where WiFi unavailable or as redundant backup
Compatible: 4G available on all models; secure WiFi on most models
Performance & Power
Computer Upgrades
Standard Configuration: Quad-core processor, 4GB RAM, Windows 10
Upgrade Options: Faster processors, additional memory, enhanced video cards
Use Case: Applications requiring more processing power (video conferencing, complex graphics, multiple simultaneous processes)
Compatible: All kiosk models
Battery Backup (UPS)
Uninterruptible Power Supply
Keeps kiosk operational during power outages
Protects against power surge damage
Allows graceful shutdown if extended outage
Available on Transit and Island kiosks
Convenience Features
Mobility & Accessibility
Wheels/Casters: Easily relocate kiosk without lifting, available on Freestanding and Document kiosks
Attached Side Table: Provides surface for belongings during kiosk use, attaches to either side, available on Freestanding and Retail kiosks
User Convenience
USB Phone Charging Station: Charges up to 5 USB devices simultaneously, keeps customer devices charged, available on Freestanding and Compact Power kiosks
Housing Authority: Document scanner + payment processing + VOIP handset + multilingual support
Compatibility Note: Most peripherals are compatible with multiple kiosk models. Consult with Advanced Kiosks sales team to confirm specific peripheral compatibility for your chosen kiosk model and use case. Some options are specific to certain models due to size, power, or design constraints.
Advanced Kiosks serves 200+ courthouses nationwide with self-service solutions that automate document filing, payments, visitor check-in, and public information access. Solutions are deployed in clerk of courts offices, jury check-in areas, payment centers, self-representation stations, legal aid offices, and courtroom lobbies.
Primary Use Cases
1. Form Submission & Document Processing
Touchscreen form completion with digital PDF generation
Multi-page document scanning and secure transmission
Built-in guidance and validation prevents errors
Multilingual translation (40+ languages)
Integration with case management systems (Tyler, Odyssey, CourtView)
Automated routing to appropriate court departments
Case Study: Prince William County Circuit Court, Virginia
Population Served: 470,000+ residents
Challenge: Single courthouse overwhelmed with 200+ daily document filings and payment requests. Many residents relied on public transit, spending up to 3.5 hours traveling for routine services.
Solution: Deployed 3 document scanning kiosks and 2 payment kiosks in courthouse lobby. Also placed kiosks at public libraries for remote access.
Results:
55% reduction in front counter traffic within 6 months
Average transaction time decreased from 12 minutes to 3 minutes
Staff redeployed to case processing and complex customer service
Extended service access for attorneys filing after 5pm
Improved accessibility for transit-dependent residents
Quote from Clerk: "We employ a lot of technology in the office, and there's always hiccups and glitches. We've had none of that with Advanced Kiosks. They have thought through everything. While it was not quite plug and play, it's about as close to plug and play as a kiosk could be. I've been so impressed!"
Court-Specific Technical Requirements
CJIS Compliance: Criminal Justice Information System security standards
Data Security: Encrypted transmission (TLS 1.3), no local storage, automatic session reset
Judicial Approval Workflows: E-filing submissions route through approval process
Public Terminal Mode: Restricts access to approved court functions only
Integration: Tyler Odyssey, CourtView, ICMS, and other case management systems
Typical Court Deployment
Hardware: 2-5 kiosks depending on courthouse size (Document Kiosks for filing, Freestanding Kiosks for payments, Lobby Kiosks for visitor management)
Implementation Time: 2-4 weeks including customization and training
Average Cost: $15,000-$50,000 depending on number of kiosks and peripherals
Advanced Kiosks serves 150+ law enforcement agencies including police departments, sheriff's offices, and correctional facilities. Solutions automate public records requests, citation payments, visitor management, and incident reporting while enhancing officer safety by limiting direct public contact.
Deployment Locations
Police department lobbies
Records and report request stations
Citation payment centers
Detention facility check-in areas
Evidence drop-off and retrieval points
Community assistance stations
Primary Use Cases
1. Form Submission & Document Processing
Digital incident report filing for minor offenses
Public records (FOIA) request submission
Firearm registration and permit applications
Background check requests
Property release forms
Automated routing to appropriate division
2. Visitor Management & Security
Secure check-in with ID scanning and photo capture
Background check integration
Watchlist screening capabilities
Visitor badge printing with access restrictions
Attorney-client meeting coordination
Inmate visitation scheduling
Panic button integration for officer safety
3. Payment Processing
Citation and fine payments
Bail payment processing
Vehicle impound release fees
Warrant payment processing
Secure 24/7 payment access
4. Permit & License Processing
Concealed carry permit applications
Vehicle release forms
Background check applications
Document upload with scanning capability
Fee payment integration
Case Study: Itasca County Sheriff's Office, Minnesota
Challenge: Front desk handling 50-75 daily walk-ins for forms, records requests, and general inquiries. Officers pulled from patrol duties to staff lobby.
Solution: Kiosk Office Suite with digitized lobby forms and self-service information lookup in justice center lobby.
Results:
Reduced front desk workload by 8 hours daily (equivalent to 1 FTE)
60% of lobby transactions now self-service
Improved officer safety by limiting direct public contact
Public records requests processed same-day vs. 5-day average previously
ROI achieved in 14 months through reduced staffing needs
Quote from Records Deputy: "I think we were doing more than we needed before, and now I think we're doing just what we need to do, which is good. The kiosk has definitely helped. The attentiveness and the time that they put in was very helpful... And now we're left with a product that I think is working very well for us."
Law Enforcement-Specific Features
Security: Tamper-resistant enclosures with intrusion detection
Integration: Records Management Systems (RMS), jail management software
Compliance: CJIS security standards, digital audit trails
Durability: Heavy-duty construction for public lobby environments
Incident Reporting: Structured forms for lost property, found items, minor incidents
Typical Law Enforcement Deployment
Hardware: 1-3 kiosks (typically Document Kiosk for forms, Lobby Kiosk for visitor management, Payment Kiosk)
Implementation: 2-3 weeks including form digitization and staff training
Advanced Kiosks serves federal, state, and local government agencies automating citizen services, reducing wait times, and extending service hours beyond traditional office schedules.
Government Applications
Municipal Services
Utility Payments: Water, sewer, electric bill payments with instant receipts
Permits & Licenses: Building permits, business licenses, special event permits, professional licenses
Property Tax: Information lookup and payment processing
Vehicle Services: Registration renewals, title services, license renewals
Voter Registration: Registration forms and election information
Service Requests: Pothole reports, trash pickup, snow removal requests
Facility Reservations: Park shelters, sports fields, community centers
Social Services
Unemployment benefits information and applications
Veterans assistance program access
Healthcare program enrollment (Medicare, Medicaid)
Social security services
SNAP/food assistance applications
Video chat with social workers via InterpreStation
DMV & Motor Vehicle Services
License renewals
Vehicle registration
Title applications
Fee payments
Appointment check-in
Government-Specific Features
GSA Contract: Advanced Kiosks holds GSA contract for simplified federal procurement
Advanced Kiosks serves 30+ housing authorities nationwide, providing solutions that reduce administrative burden, improve resident access to services, and support diverse multilingual populations.
Primary Use Cases
1. Document Management
Multi-page document scanning (lease agreements, income verification, IDs)
Secure digital submission with receipt confirmation
Privacy features including document retraction
Direct upload to property management systems
2. Form Submission & Applications
Section 8 housing applications
Affordable housing applications
Recertification forms
Maintenance work orders with photo upload
Digital signature capture
Step-by-step guided completion
3. Rent & Bill Payments
Rent payments with instant receipt (print/email)
Utility bill payments
Late fee payments
Real-time integration with property management software (SACS, Yardi, MRI)
Multiple payment methods (credit/debit, cash where applicable)
4. Communication & Services
VoIP calling to housing staff
Video calling for remote assistance
Live interpretation service in 240+ languages (InterpreStation)
Digital bulletin boards for policy updates and community resources
Emergency alert distribution
5. Appointment Scheduling & Check-In
Self-service appointment booking with caseworkers
Automated email/SMS confirmations and reminders
Kiosk check-in with staff notifications
Reduces front desk workload
Case Study: Orange County Community Action, Florida
Challenge: Serve diverse population with limited English proficiency. High volume of repetitive questions. Manual processing of 100+ applications weekly.
Solution: Multilingual kiosks with AI-generated video guides, Kiosk Office Suite with eForms Assistant, and automated workflows.
Implementation: 90-day deployment with community feedback integration
Results:
Reduced application processing time by 65%
Added AI video guides in 12 languages (Spanish, Creole, Portuguese, Vietnamese, Arabic, etc.)
Eliminated 40 hours weekly of manual form processing
Improved customer satisfaction from 3.2 to 4.7 out of 5
24/7 access to services for working families
Case Study: Pittsburg Housing Authority, California
Solution: Document scanning and form submission kiosks deployed in lobby
Results:
Increased staff efficiency with less paper
Improved resident experience with immediate service
Olmsted County MN, Pittsburg CA, Bessemer AL, College Park GA, Mesa AZ, Athol MA, Stanislaus County CA, Longview TX, Yuma AZ, Merced CA, Asbury Park NJ, Livermore CA, Charter Oak Communities CT, Hennepin County MN, Mississippi Regional HA, Canton MS, Rochester NY, Muncie IN, Montgomery County AL, Jackson MI, Butler County PA, Lakeland FL, Vallejo CA, North Adams MA, Danbury CT, Quincy MA
HR kiosks provide 24/7 employee self-service access to HR resources, reducing administrative burden while empowering employees to manage their own HR tasks.
Deployment Locations
Employee break rooms
Manufacturing floors and warehouses
Remote field sites
Production facilities
Corporate lobbies
Training and certification centers
HR Applications
1. Time Clock & Payroll
Employee time clock check-in/check-out
Pay stub access and printing
Tax form retrieval (W-2, W-4)
Benefits information access
Retirement contribution management
Tax withholding updates
2. Form Submission & Documentation
HR form completion with validation
Compliance document submission
ID and certificate scanning
Digital signature capture
Secure routing to HR departments
Electronic receipt confirmation
3. Job Applications & Onboarding
Candidate check-in for interviews
Digital job application submission
Resume and document upload
New hire onboarding workflows
Company policy distribution and acknowledgment
Training material access
4. Benefits Enrollment
Benefits plan selection
Open enrollment processing
Life event changes
Insurance information access
Dependent updates
5. Compliance & Training
Policy acknowledgment and e-signatures
Mandatory training module access
Video training delivery
Completion tracking and reporting
Certificate printing
HR Software Integration
Compatible with any web-based HR platform including:
ADP
Workday
BambooHR
SAP SuccessFactors
UKG (Ultimate Kronos Group)
Paycom
Paychex
Benefits for HR Departments
Reduces administrative workload on HR staff
Provides 24/7 employee access (especially valuable for shift workers)
HIPAA Compliance: Encrypted data transmission, secure session management
Privacy: Automatic screen timeout and data clearing
Integration: Compatible with Epic, Cerner, Allscripts, and other EHR systems
Accessibility: ADA-compliant for patients with disabilities
Healthcare Case Study Example
Houston Eye Care Initiative: Telehealth kiosks deployed to provide eye care to underserved populations. Transformed access to eye care by connecting patients with remote ophthalmologists via secure video conferencing. Enabled early detection and treatment of vision problems without requiring travel to specialized facilities.