Self-service Kiosks for Housing Authoritites
Housing Authority kiosks are transforming service delivery.
Part of the digital transformation of many housing authorities is the automation of documentation and customers serving themselves. Self-service kiosks give these housing authorities and their customers many benefits, including:
- Reduced visitor wait times and improved customer service
- Customer access to resources 24 hours a day 7 days a week
- Increase staff efficiency with less paper
- Lower operational and labor costs
- Weekly reports and statistics for tracking usage data
- Real time notifications of any problem at the kiosks
- User interface translation in almost any language
- Accessibility for handicapped individuals
- Instant access to live interpretation service
Housing Authorities Overview
Housing authorities face increasing demands to provide efficient, accessible, and secure services to residents. Advanced Kiosks offers self-service kiosk solutions designed to streamline operations, reduce administrative burdens, and enhance the resident experience. Our kiosks provide critical services such as document scanning, rent payments, form submission, and appointment scheduling—all without the need for staff intervention.
With integration capabilities for Public Housing Management Software (SACS, Yardi, MRI), our kiosks ensure seamless data processing while maintaining security and compliance. Whether placed in lobbies, community centers, or high-traffic areas, these interactive kiosks empower residents with 24/7 access to essential services.
By automating routine processes, housing authorities can lower operational costs, improve service delivery, and ensure residents receive timely assistance.
Housing Authority Applications
Document Management
Handling paperwork is easier with self-service kiosks that allow residents to securely scan, submit, retrieve and print documents without staff assistance.
The system supports multi-page scanning, guiding users through the process to ensure all necessary documents, such as lease agreements, income verification, and IDs, are submitted correctly.
Digital uploads accelerate processing times, reduce the risk of lost paperwork, and ensure documents reach the appropriate department securely with optional receipt printing.
Additionally, kiosks provide on-demand printing for lease agreements, benefit letters, and policy documents while incorporating privacy features like document retraction to safeguard sensitive information.
Form Submission & Applications
Completing and submitting housing-related applications is more efficient with a digital system that reduces paperwork and streamlines approvals.
Step-by-step guidance ensures all required fields are completed correctly, minimizing delays caused by missing information, while digital signature capabilities eliminate the need for in-person signing.
The system supports multiple submission methods, including direct database uploads, secure email delivery, and print-and-submit options to accommodate different workflows.
By automating form intake, housing authorities can speed up approvals, reduce administrative workload, and enhance record-keeping accuracy.
Rent & Bill Payments
Managing financial transactions is more convenient when residents have access to a secure, self-service kiosk for rent, utility bills, late fees, and other payments.
Real-time integration with Public Housing Management Software, such as SACS, Yardi, and MRI, ensures accurate accounting and immediate transaction updates.
Users receive instant receipts via print or email for confirmation, while the kiosk’s secure payment interface protects against fraud and unauthorized transactions.
By offering a self-service payment option, housing authorities can reduce office traffic, streamline payment processing, and improve financial efficiency.
Appointment Scheduling & Check-In
Residents no longer need to make phone calls or visit the office to schedule an appointment with housing specialists, caseworkers, or maintenance staff.
Automated confirmations and reminders via email or text help minimize missed appointments and improve scheduling accuracy.
When visitors arrive, they can check in at the kiosk, instantly notifying staff and ensuring a smooth flow of service.
By streamlining appointment booking and check-in, housing authorities can reduce front desk workload, shorten wait times, and improve overall operational efficiency.
Communication & Resident Services
Residents can quickly connect with housing authority staff and access essential information through a variety of communication tools available at self-service kiosks.
VoIP calling enables direct conversations with designated staff without the need to wait in long lines, while pre-configured contact lists ensure residents reach the right department for rent inquiries, maintenance requests, or policy questions.
Video calling options provide remote customer service, allowing residents to get assistance even when staff are off-site.
Additionally, digital bulletin boards display policy updates, community resources, emergency alerts, and upcoming events, ensuring residents stay informed and engaged.
Accessibility & Multilingual Support
Housing authorities can ensure all residents, regardless of language or ability, have equal access to essential services through inclusive kiosk features.
With over 120 language options, non-English speakers can navigate the interface in their preferred language, while ADA-compliant tools like screen readers, text enlargement, and high-contrast display modes improve accessibility for individuals with visual impairments.
Touch-free navigation and assistive technology enable residents with mobility challenges to complete tasks independently, making services more accessible to everyone.
By prioritizing accessibility, kiosks enhance the user experience, comply with federal regulations, and promote equitable service for all residents.
Recommended Products for Housing Authorities
Product Demonstration Video: Kiosk Office Suite for Housing Authorities
Chapters
Brief overview of Advanced Kiosks’ Kiosk Office Suite and its benefits for Housing Authorities.
1:04 – Scan and Submit Documents
Demonstrates the scanning process and how you can scan and print documents and send them to certain recipients from the kiosks.
4:04 – Pay Rent and Other Bills with Ease
Demonstrates the Pay Rent feature, including instructional guidance, third-party payment portal access, and session security.
5:55 – VOIP and Informational Popup
Walkthrough of voice over IP and the help that it can provide in using the kiosk.
9:20 – Customer Demonstration – Reno Housing Authority
Product Demonstration
Feature Overviews
Yes! We support your third-party software!
*Advanced Kiosks is not affiliated with any of these fine companies. Zamok allows your users to securely log into their user accounts, where they can access most functionality they would have a home computer. If they walk away they will be logged out and the cache will be cleared. Functions of file uploads and notification are limited to the companies that have allowed us to access to an API. Ask your sales associate for more information.
Housing Authority Automation
From providing electronic resources to patrons for paying bills, fines, and rent to document scanning and form management, automated self service can have a huge impact on your Housing Authority.
We have worked with many customers in both housing authority and government industries, including Quincy, Orange County, and Olmsted County Housing Authorities. We have also provided similar solutions for Arlington National Cemetery, Rhode Island National Guard, and State of Maine (DHHS).
Join Housing Authorities across the country utilizing Kiosk Office Suite to offer their services 24/7!
⌂ Olmsted County, MN
⌂ Pittsburg Housing Authority, CA
⌂ Bessemer Housing Authority, AL
⌂ College Park Housing Authority, GA
⌂ City of Mesa Housing Authority, AZ
⌂ Athol Housing Authority, MA
⌂ HA of the County of Stanislaus, CA
⌂ City of Longview Housing, TX
⌂ City of Yuma Housing Authority, AZ
⌂ Merced Housing Authority, CA
⌂ Asbury Park Housing Authority, NJ
⌂ Livermore Housing Authority, CA
⌂ Charter Oak Communities, CT
⌂ Hennepin County, MN
⌂ Mississippi Regional Housing Authority, MS
⌂ Canton Housing Authority, MS
⌂ Rochester Housing Authority, NY
⌂ Muncie Housing Authority, IN
⌂ Montgomery County, AL
⌂ Jackson Housing Commission, MI
⌂ Butler County HRA, PA
⌂ Lakeland Housing Authority, FL
⌂ Vallejo Housing Authority, CA
⌂ North Adams Housing Authority, MA
⌂ City of Danbury HA, CT
⌂ Quincy Housing Authority, MA
Olmsted County’s Housing and Redevelopment Authority partnered with Advanced Kiosks to deploy 11 custom interface Zamok Kiosk Office Suites across public spaces, streamlining operations and enhancing service accessibility for residents. These kiosks offer 24/7 self-service options for a range of tasks, significantly improving the community’s ability to independently access essential services, supported by an effective outreach campaign through instructional videos.
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Frequently Asked Questions (FAQ)
What are the use cases for a housing authority kiosk?
Use cases for self-service kiosks for housing authorities include:
- Scanning
- Form fill
- Printing
- VoIP
- Bill payment
- Video Support
- Language translation
- Self check-in
- Information access
Does Advanced Kiosks hold a GSA contract?
- Yes! Attaining the GSA Contract approval is not easy and speaks volumes about the quality standards and reputation of Advanced Kiosks. We are very proud to take part in this program. It has proven to be instrumental in better serving our national customer base. Learn more about GSA here.
Do self-service kiosks accept rent payments?
- Yes! Our kiosks can come equipped with a credit card reader and bill payment capabilities.
- To learn more about payment processing for self-service kiosks, click here.
What interactive kiosks are recommended for housing authorities?
- We offer many self-service kiosk models for housing authorities, but some of the most popular kiosks include:
What are the benefits of a kiosk for housing authorities?
- Housing authorities across the country are benefiting from self-service kiosks. Some of the benefits include:
- Reduced administrative burden
- Improved resident experience
- Automated document processing and reduced paperwork
- Convenient bill payments
- Enhanced communication and engagement
- Optimized appointment scheduling and check-in
- Increased accessibility and multilingual support
- Cost savings and operational efficiency
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