Self-service Kiosks for Housing Authoritites
Housing Authority kiosks are transforming service delivery.
Part of the digital transformation of many housing authorities is the automation of documentation and customers serving themselves. Self-service kiosks give these housing authorities and their customers the benefits below:
- Reduce visitor wait times and improved customer service
- Customer access to resources 24 hours a day 7 days a week
- Increase staff efficiency with less paper
- Lower operational and labor costs
- Weekly reports and statistics for tracking usage data
- Real time notifications of any problem at the kiosks
- Translation of most content customers language
- Accessibility for handicapped individuals
Housing Authorities Overview
Housing authorities face increasing demands to provide efficient, accessible, and secure services to residents. Advanced Kiosks offers self-service kiosk solutions designed to streamline operations, reduce administrative burdens, and enhance the resident experience. Our kiosks provide critical services such as document scanning, rent payments, form submission, and appointment scheduling—all without the need for staff intervention.
With integration capabilities for Public Housing Management Software (SACS, Yardi, MRI), our kiosks ensure seamless data processing while maintaining security and compliance. Whether placed in lobbies, community centers, or high-traffic areas, these interactive kiosks empower residents with 24/7 access to essential services.
By automating routine processes, housing authorities can lower operational costs, improve service delivery, and ensure residents receive timely assistance.
Housing Authority Applications
Document Management
Simplify paperwork submission and retrieval with secure self-service kiosks, reducing administrative burdens and wait times.
- Residents can scan and submit documents such as lease agreements, income verification, and IDs directly through the kiosk without requiring staff assistance.
- The system supports multi-page scanning, guiding users through the process to ensure all required paperwork is submitted correctly.
- Digital uploads speed up processing times, prevent lost or misplaced documents, and ensure submissions are securely sent to the correct department.
- Kiosks also allow users to print lease agreements, benefit letters, and policy documents on demand, eliminating the need for manual distribution by staff.
- Privacy features, such as document retraction for uncollected printouts, help safeguard residents’ sensitive information.
Form Submission & Applications
Streamline the completion and submission of housing-related applications, reducing errors and improving efficiency.
- Residents can digitally complete and submit applications, recertifications, and maintenance requests, reducing the need for paper-based forms.
- Step-by-step guidance ensures all required fields are completed correctly before submission, minimizing delays caused by missing information.
- The system offers multiple submission methods, including direct database uploads, secure email delivery, and print-and-submit options to fit various workflows.
- Forms can be digitally signed on-screen, eliminating the need for in-person signatures and manual processing.
- By automating form intake, housing authorities can speed up approvals, reduce administrative workload, and improve record-keeping accuracy.
Rent & Bill Payments
Provide residents with a secure, convenient, and accessible way to manage financial transactions.
- Kiosks allow residents to pay rent, utility bills, late fees, and other charges via credit card, debit card, or pre-configured online payment portals.
- Integration with Public Housing Management Software (SACS, Yardi, MRI) ensures real-time transaction updates and accurate accounting.
- Users receive instant receipts via print or email, giving them immediate confirmation of their payments.
- The kiosk’s secure payment interface protects against fraud and unauthorized transactions, ensuring compliance with financial regulations.
- By offering a self-service payment option, housing authorities can reduce office traffic, decrease payment processing time, and improve financial efficiency.
Appointment Scheduling & Check-In
Enhance operational efficiency by automating appointment booking and visitor management.
- Residents can schedule appointments with housing specialists, caseworkers, or maintenance staff at their convenience without needing to call or visit the office.
- The system can send automated confirmations and reminders via email or text, reducing missed appointments and improving scheduling accuracy.
- Upon arrival, visitors can check in through the kiosk, automatically notifying staff that they are present and ready to be assisted.
- Staff can view and manage appointments in real time, ensuring efficient visitor flow and prioritizing urgent requests as needed.
- Automating appointment booking and check-in reduces front desk workload, shortens wait times, and enhances overall service efficiency.
Communication & Resident Services
Improve accessibility and engagement by offering multiple ways for residents to connect with housing authority staff and access important information.
- VoIP calling capabilities allow residents to speak directly with designated housing authority staff without waiting in long lines.
- Pre-configured contact lists ensure residents can easily reach the correct department, whether for rent inquiries, maintenance requests, or policy information.
- Video calling options provide remote customer service, making it easier for residents to get assistance even if staff are working off-site.
- Digital bulletin boards display policy updates, community resources, emergency alerts, and upcoming events, keeping residents informed in real time.
- Housing authorities can also use kiosks to promote social services, job opportunities, and local support programs, making it easier for residents to access essential resources.
Accessibility & Multilingual Support
Ensure all residents, regardless of language or ability, can independently access essential services.
- 120+ language options allow residents to navigate the kiosk interface in their preferred language, ensuring inclusivity for non-English speakers.
- ADA-compliant features, including screen readers, text enlargement, and high-contrast display modes, enhance usability for individuals with visual impairments.
- Touch-free navigation options and assistive technology empower residents with mobility challenges to complete tasks independently.
- The intuitive interface ensures that residents of all technological skill levels can easily access, complete, and submit required services without frustration.
- By prioritizing accessibility, housing authorities enhance the user experience, comply with federal accessibility regulations, and provide equitable service to all residents.
Recommended Products for Housing Authorities
Product Demonstration Video: Kiosk Office Suite for Housing Authorities
Chapters
Brief overview of Advanced Kiosks’ Kiosk Office Suite and its benefits for Housing Authorities.
1:04 – Scan and Submit Documents
Demonstrates the scanning process and how you can scan and print documents and send them to certain recipients from the kiosks.
4:04 – Pay Rent and Other Bills with Ease
Demonstrates the Pay Rent feature, including instructional guidance, third-party payment portal access, and session security.
5:55 – VOIP and Informational Popup
Walkthrough of voice over IP and the help that it can provide in using the kiosk.
9:20 – Customer Demonstration – Reno Housing Authority
Product Demonstration
Feature Overviews
Yes! We support your third-party software!
*Advanced Kiosks is not affiliated with any of these fine companies. Zamok allows your users to securely log into their user accounts, where they can access most functionality they would have a home computer. If they walk away they will be logged out and the cache will be cleared. Functions of file uploads and notification are limited to the companies that have allowed us to access to an API. Ask your sales associate for more information.
Housing Authority Automation
From providing electronic resources to patrons for paying bills, fines, and rent to document scanning and form management, automated self service can have a huge impact on your Housing Authority.
We have worked with many customers in both housing authority and government industries, including Quincy, Orange County, and Olmsted County Housing Authorities. We have also provided similar solutions for Arlington National Cemetery, Rhode Island National Guard, and State of Maine (DHHS).
Join Housing Authorities across the country utilizing Kiosk Office Suite to offer their services 24/7!
⌂ Olmsted County, MN
⌂ Pittsburg Housing Authority, CA
⌂ Bessemer Housing Authority, AL
⌂ College Park Housing Authority, GA
⌂ City of Mesa Housing Authority, AZ
⌂ Athol Housing Authority, MA
⌂ HA of the County of Stanislaus, CA
⌂ City of Longview Housing, TX
⌂ City of Yuma Housing Authority, AZ
⌂ Merced Housing Authority, CA
⌂ Asbury Park Housing Authority, NJ
⌂ Livermore Housing Authority, CA
⌂ Charter Oak Communities, CT
⌂ Hennepin County, MN
⌂ Mississippi Regional Housing Authority, MS
⌂ Canton Housing Authority, MS
⌂ Rochester Housing Authority, NY
⌂ Muncie Housing Authority, IN
⌂ Montgomery County, AL
⌂ Jackson Housing Commission, MI
⌂ Butler County HRA, PA
⌂ Lakeland Housing Authority, FL
⌂ Vallejo Housing Authority, CA
⌂ North Adams Housing Authority, MA
⌂ City of Danbury HA, CT
⌂ Quincy Housing Authority, MA
Olmsted County’s Housing and Redevelopment Authority partnered with Advanced Kiosks to deploy 11 custom interface Zamok Kiosk Office Suites across public spaces, streamlining operations and enhancing service accessibility for residents. These kiosks offer 24/7 self-service options for a range of tasks, significantly improving the community’s ability to independently access essential services, supported by an effective outreach campaign through instructional videos.
Our Latest Contractor Performance Assessment
Reporting System (CPARS) Evaluation:
QUALITY: Exceptional
SCHEDULE: Very Good
COST CONTROL: Very Good
MANAGEMENT: Exceptional
SMALL BUSINESS SUBCONTRACTING: Exceptional
The CPARS rating is used in part to document contractor performance on federal awards. According to the CPARS website, that information includes “the contractor’s record of conforming to requirements and to standards of good workmanship; forecasting and controlling costs; adherence to schedules, including the administrative aspects of performance; reasonable and cooperative behavior and commitment to customer satisfaction; reporting into databases; integrity and business ethics; and business-like concern for the interest of the customer.”
Frequently Asked Questions (FAQ)
What are the use cases for a housing authority kiosk?
Use cases for self-service kiosks for housing authorities include:
- Scanning
- Form fill
- Printing
- VoIP
- Bill payment
- Video Support
- Language translation
- Self check-in
- Information access
Does Advanced Kiosks hold a GSA contract?
- Yes! Attaining the GSA Contract approval is not easy and speaks volumes about the quality standards and reputation of Advanced Kiosks. We are very proud to take part in this program. It has proven to be instrumental in better serving our national customer base. Learn more about GSA here.
Do self-service kiosks accept rent payments?
- Yes! Our kiosks can come equipped with a credit card reader and bill payment capabilities.
- To learn more about payment processing for self-service kiosks, click here.
What interactive kiosks are recommended for housing authorities?
- We offer many self-service kiosk models for housing authorities, but some of the most popular kiosks include:
What are the benefits of a kiosk for housing authorities?
- Housing authorities across the country are benefiting from self-service kiosks. Some of the benefits include:
- Reduced administrative burden
- Improved resident experience
- Automated document processing and reduced paperwork
- Convenient bill payments
- Enhanced communication and engagement
- Optimized appointment scheduling and check-in
- Increased accessibility and multilingual support
- Cost savings and operational efficiency
Get Expert Guidance for Your Perfect Kiosk Solution!
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