Self-Service Kiosks for Government

Visitor Management & Check-In

Managing visitor access is a critical function for government buildings, courthouses, and public facilities. The Greeter Visitor Management System simplifies check-in by allowing guests to sign in, provide identification, and print visitor badges without requiring staff assistance. This reduces congestion at reception desks and ensures a smooth, professional visitor experience.

By digitizing visitor management, government offices can enhance security, improve recordkeeping, and reduce administrative strain. Kiosks also enable facilities to enforce visitor policies consistently while freeing up staff to focus on higher-priority tasks.

Bill, Fines, and Fee Payments

Handling payments for taxes, fines, and fees can be time-consuming for both citizens and government agencies. Self-service kiosks provide a secure and efficient way for individuals to pay property taxes, utility bills, parking tickets, vehicle registrations, and court fines—without waiting in long lines or relying on in-person transactions.

These kiosks accept payments and generate instant printed or emailed receipts for recordkeeping. By automating transactions, agencies reduce administrative workload while ensuring accurate, real-time payment processing.

With 24/7 availability, payment kiosks expand service accessibility, allowing citizens to make payments at their convenience. This not only improves customer satisfaction but also helps government offices operate more efficiently. Explore our Kiosk Office Suite to see how seamless self-service payments can be.

Permit & License Processing

Government agencies can simplify the application process for business licenses, building permits, hunting and fishing licenses, and even driver’s licenses with self-service kiosks. Instead of waiting in long lines, citizens can complete applications quickly and independently, reducing congestion at service counters.

Kiosks featuring Zamok can use instructional popup or video tutorials to guide users through each step of the application process, accept required documentation via scanning or uploading, and even process payments on the spot. This ensures that applications are submitted accurately and efficiently, minimizing errors and delays.

By automating these administrative tasks, agencies can accelerate approvals, reduce paperwork, and free up staff for more complex inquiries. License and permit applications are a key feature of the Kiosk Office Suite, making government services more accessible and efficient.

Wayfinding & Information Assistance

Navigating large government buildings can be challenging. Interactive wayfinding kiosks provide digital maps, department directories, and step-by-step directions to offices, courtrooms, and service desks.

Multilingual support, voice guidance, and accessibility features help ensure that all visitors, including those with disabilities, can easily find their way.

See our Greeter Visitor Management System for details on how we provide customized Wayfinding, Directories and Assistance.

Queue Management & Appointments

Self-check-in kiosks help manage queues efficiently by allowing visitors to check in for scheduled appointments or get a ticket for service. The system can provide estimated wait times, send SMS notifications when it's their turn, and direct them to the appropriate service desk. This reduces congestion in waiting areas and improves service flow.

Our QLine software may be what you need for a queue, but we can also tie your reservation system into the Greeter Visitor Management System interface.

Public Service Access

Kiosks serve as self-service portals for accessing public services such as unemployment benefits, veterans’ assistance, healthcare programs, and social security. They can provide information on eligibility, guide users through application processes, and connect them with relevant agencies.

Some kiosks offer video chat capabilities to facilitate real-time communication with government representatives. Other valuable features of the Kiosk Office Suite include the ability to search archives, databases and document libraries.

Self-Service HR for Government Employees

Government employees can use kiosks to access HR services, update personal records, print pay stubs, enroll in benefits, and complete training modules. These self-service HR kiosks reduce the need for in-person HR visits, ensuring employees can manage their work-related tasks efficiently, even in remote or high-security locations. See our Human Resources industry page for more information.