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See how simple it is to get expert technical support for your kiosk issues using just your smartphone and a QR code.
Discover how Advanced Kiosk’s innovative Show & Tell EZ Customer Support transforms the way you resolve kiosk issues, making troubleshooting faster, easier, and smarter than ever before.
Click here to read the full video transcript.
Hi there. Today we’re excited to introduce you to Advanced Kiosk’s Show & Tell EZ Customer Support, an innovative way to streamline kiosk troubleshooting. Let’s imagine you’re facing an issue with your kiosk. Maybe it’s a subscription error or perhaps a button isn’t working as expected. Show and tell easy customer support makes it simple and quick to get the help you need. In the past, resolving these issues might have meant long forms, endless emails, or complicated processes. But with Show & Tell EZ Customer Support, Help is just a few taps away. Making problem solving faster, easier, and smarter than ever before. If you have a kiosk shipped from advanced kiosks in 2025 or later, you’ll find a QR code. Usually right on the kiosk or inside the door. Don’t see one? No worries. You can always visit our website. Just head to the customer support section, click on technical support, and there’s the QR code again. Simply scan the QR code with your phone. Once scanned, you’ll be directed to our Show & Tell EZ customer support page. From there, all it takes is filling out a few quick fields. For example, enter your name and add your email address and phone number. Then you can select a recipient, such as technical support, from the list provided. Now here’s where it gets really helpful. You can record a short video to show us exactly what’s going on. Just tap the record button. Make sure you frame the issue clearly and explain the problem in your own words. Once you’re done, hit save and send. The system will upload your video along with your details, and within a few minutes, you’ll receive a confirmation and email receipt. Shortly after, our team will review your submission and get back to you with a solution. And that’s it. Show and tell easy customer support makes troubleshooting fast, easy, and stress-free. Thanks for watching and we look forward to helping you make the most of your advanced kiosks experience.
The Problem with Traditional Technical Support
Before Show & Tell EZ Customer Support:
- Long, complicated forms to describe technical issues
- Endless email chains trying to explain problems in text
- Time-consuming phone calls with lengthy hold times
- Miscommunication leading to incorrect solutions
- Frustrating back-and-forth to clarify issues
The Impact on Your Operations:
Traditional support methods often result in:
- Extended downtime while waiting for solutions
- Multiple support interactions for single issues
- Difficulty explaining complex technical problems
- Delayed resolution times affecting customer service
Frequently Asked Questions
How does Show & Tell EZ Customer Support work and what do I need to use it?
Show & Tell uses your smartphone to streamline technical support. Simply scan the QR code on your kiosk (found on 2025+ models) or visit our website’s technical support section. Fill out a few quick fields with your contact information, then record a short video showing your kiosk issue while explaining the problem in your own words. Hit save and send – you’ll receive confirmation within minutes, and our team will review your submission and respond with a solution quickly.
What makes Show & Tell better than traditional technical support methods?
Show & Tell eliminates the frustration of long forms, endless emails, and miscommunication common with traditional support. By recording a video, you can show exactly what’s happening with your kiosk, allowing our technicians to see the problem clearly and provide accurate solutions faster. This visual approach reduces back-and-forth communication by 90% and speeds up resolution times by 75% compared to text-based support methods.
