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About Us: Frequently Asked Questions

Frequently Asked Questions

Find answers about our kiosks, sales processes and more.

 

 

 

 

Kiosk Faqs

Are your kiosks ADA compliant?

Yes!

As a leading provider of self-service kiosk products, we have extensive expertise in engineering ADA compliant kiosks. Every computer kiosk model that we build comes standard with the features and peripherals for ADA compliance and kiosk software options to accommodate users with and without special needs.

Learn more about our commitment to supplying ADA complaint kiosks here.

What are the power requirements of a self-service kiosk?
All of our kiosks are designed to run on a standard 110v outlet.
Do I need Zamok kiosk management software?

The vast majority of our customers choose Zamok because without it, the capabilities of your kiosk will decrease. Zamok unlocks many kiosk features that would not be accessible otherwise.

Review our Zamok software packages here.

What is an Interface?

An interface consists of the pixels on the screen.  It is essentially what you see on the monitor screen when you plug-in your self-service kiosk. We help you create custom kiosk interfaces that help your customers interact with the kiosk and your services.

To learn more, speak with an Advanced Kiosks representative.

Are self-service kiosks weatherproof?

While not all kiosks are weatherproof, the Outdoor Enviro Kiosk, Monolith Kiosk, and Thru Wall Kiosk are all weatherproof solutions for outdoor applications.

Are self-service kiosks customizable?

Yes! Each industry we work with has unique needs, and this means providing self-service kiosk solutions that are easily adaptable to the needs of our customers. Whether you need a custom interface or custom features such as bill pay, our team of engineers will bring your vision to life.

Are self-service kiosks environmentally friendly?

Yes! Kiosks provide a paperless option for businesses and customers looking to reduce their carbon footprint. Additionally, our Kiosk Rescue Program allows for the reconditioning of kiosk software and hardware, preserving your investment and eliminating the need to throw away materials and create additional waste.

Purchasing Faqs

What types of self-service kiosks do you offer?

Big ones, small ones, blue ones, black ones. Some that print tickets or scan documents. Some that collect money and provide remote video sessions. We’ve been doing this for 20 years and have just about done it all.

Click here or visit our industries page to see what kiosk model, software solution or turnkey product we recommend.

Do you have your own idea for kiosk functionality? We have an in-house engineering department for custom design projects.

What does the process to kiosk ownership involve?

The Advanced Kiosks process occurs in four phases:

Phase 1: Sales
Phase 2: Production
Phase 3: Quality control & onboarding
Phase 4: Ongoing maintenance and updates

To learn more about our process, click here.

What are your lead times?

The lead time to fulfill an interactive kiosk order is generally 3-5 weeks, though can increase to 6-8 weeks depending on quantity, supplies, and time of year.

To find out our current lead time, contact a representative today.

Can I make updates to the interactive kiosk myself?

Yes! Our Zamok software allows our customers to update their kiosk conveniently from their desktop computer.

Download the Visual Guide for Kiosk Management to learn more.

Do you have a government contract vehicle?

Yes! Attaining the GSA Contract approval is not easy and speaks volumes about the quality standards and reputation of Advanced Kiosks. We are very proud to take part in this program, and has proven to be instrumental in better serving our national customer base.

Learn more about GSA here.

Do the kiosks accept credit card payments?

Yes! Most of our self-service kiosks can include an optional credit card reader so your customers can make payments right from the kiosk.

Where do you ship?

Self-service kiosks are shipped to all 50 states, US territories, and international locations.

Does my business/organization need self-service kiosks?

Reasons why businesses and organizations invest in kiosks is to provide:

  • Improved customer experiences and service
  • Improved ticketing and payment processing solutions
  • Environmentally-friendly solutions like digital form fill
  • Increased opportunity for productivity among employees
  • Customers with the ability to conduct business outside of regular business hours

If you’re unsure whether a self-service kiosk is suitable for your industry, speak with one of our project managers by clicking here or visit our industries and use cases pages to learn more.

Faqs Related to Your Industry

Attractions/Amusement Parks

How much does a self-service kiosk for attractions and amusement parks cost?

The cost of a self-service kiosk depends on quantity, options, customization, and other shipping costs. To learn more, speak with one of our helpful representatives!

What are the use cases for an amusement park kiosk?

Common use cases for amusement parks and other attractions include:

  • Ticketing
  • Information display
  • Promotions & offers
  • Interactive experiences
  • Badge/QR code scanning
  • Queue management
  • Phone charging
  • Post-visit surveys

Learn more about amusement park use cases here

What self-service kiosks are recommended for attractions and amusement parks?

We offer a variety of self-service kiosk solutions for attractions and amusement parks. 

The most popular kiosk models for this industry include the:

To view additional kiosk models, click here.

Do Kiosks come with Ticketing capabilities?

Yes! Visitors can purchase and print tickets to your attraction right from the kiosk. Speak to a representative today to learn more about our Ticketing Kiosks.

Do you install kiosks at or near beaches?

Unfortunately our outdoor kiosks are not compatible with coastal environments, therefore, we do not supply self-service kiosks for beach or coast applications.

How do I get my content/information on the kiosk?

If you have software to display your content we can get it running on the kiosk. If you do not have software, we can develop software for you or connect you with one of our content display partners.

Do kiosks offer wayfinding/navigation services?

Yes! For more information on wayfinding services click here

What type of attractions are kiosks useful for?

Self-service kiosks are a helpful resource at zoos, museums, amusement parks, and more!

What type of information can I display on my kiosk?

The display on your kiosks is customizable and can include images, video, text, and any information or detail customers may find useful.

Entertainment

How much does a kiosk for entertainment cost?

The cost of a self-service kiosk for the entertainment industry depends on quantity, optional add-ons, customization, and other factors like ticketing capabilities, payment processing, and more. 

To learn more, speak to one of our helpful representatives!

What are the use cases for a kiosk for the entertainment industry?

Common use cases for self-service kiosks for the entertainment industry include:

  • Ticket printing
  • Payment processing
  • Information display
  • Promotions and offers
  • Interactive experiences
  • Badge scanning
  • Queue management
  • Phone charging
  • Post-visit surveys

Find out more about interactive kiosks in entertainment here.

What self-service kiosks are recommended for the entertainment industry?

We offer a variety of self-service kiosk solutions for the entertainment industry. The recommended kiosk model depends on your specific needs, however, the Ticketing Kiosk and Merchant Max kiosks are a popular choice among leaders in entertainment.  The Monolith Kiosk is also a good choice for people who want to make a visual splash.

To find out what self-service kiosk is right for your project, speak to a representative today.

Can kiosks process credit card payments?

Yes! Payment processing and credit card readers are an optional upgrade feature on our interactive kiosks. 

Do kiosks come with ticketing capabilities?

Yes! Ticketing is an important component in the entertainment industry and a self-service kiosk feature we are proud to fulfill. 

Learn more about the interactive ticketing kiosk here

How do I get my content/information on the kiosk?

If you have software to display your content we can get it running on the kiosk. If you do not have software, we can develop software for you or connect you with one of our content display partners. 

Do kiosks offer wayfinding/navigation services?

Yes! For more information on wayfinding services click here

What type of attractions are kiosks useful for?

Movies, concerts, trade shows, music festivals, and museums are examples of attractions where self-service kiosks help streamline the customer service process, and can even help boost sales!

Do you offer video conferencing/remote video support help? 

Yes, self-service kiosks support video conferencing to help aid your customers in using the kiosk and/or finding helpful information related to your industry. 

Speak with a representative today to learn more.

Government

What self-service kiosks are recommended for government use?

The Lobby Kiosk and Document Kiosk are the two most popular self-service kiosk options for government industries due to their versatility and customization. 

What are the use cases in government facilities?

Common use cases for interactive kiosks in government include:

  • Scanning
  • Printing
  • Form fill
  • Payment processing
  • Language interpretation
  • Queuing 
  • Self check-in

Does Advanced Kiosks hold a GSA contract?

Yes! Attaining the GSA Contract approval is not easy and speaks volumes about the quality standards and reputation of Advanced Kiosks. We are very proud to take part in this program. It has proven to be instrumental in better serving our national customer base.

Learn more about GSA here.

What are the benefits of an interactive kiosk in government?

Self-service kiosks automate essential government services and provide an improved customer experience to members of your community. Additionally, a government kiosk can make government services available beyond typical business hours, or even 24/7!

Find additional benefits of self-service kiosks in government here

Will self-service kiosks keep personal data safe and secure?

Yes! Our Zamok Software keeps the data of your customers safe and secure, eliminating the potential for unwanted internet browsing and kiosk tampering.  

Can artificial intelligence/facial recognition technology be enabled on a self-service kiosk?

Yes! This technology can help protect your identity and keep information safe. Read our blog to discover how Army bases around the country are implementing this technology.

Higher Education

What self-service kiosk is recommended for higher education?

We offer many self-service kiosk models for higher education, but some of the most popular kiosks include:

What are the use cases for a kiosk in higher education?

The use cases in higher education for a self-service kiosk vary by department. For example, a kiosk outside the athletic department at a major university could be much different from the admissions office. That said, below are some common use cases in higher education:

  • Printing and scanning
  • Meal plan payments/food ordering
  • Appointment scheduling
  • Ticketing (for game days)!
  • Registering for courses
  • Event promotion
  • Campus wayfinding 

What are the benefits of a self-service kiosk at a college or university?

The benefits of an interactive kiosk in higher education include:

  • Student retention increase
  • Decrease in staff demand
  • Services available 24/7
  • Increase event awareness
  • Reduce visitor wait times

What departments in higher education use self-service kiosks?

Self-service kiosks are utilized in a variety of different departments in higher education, including:

  • Athletic department
  • Sports stadiums
  • Admissions office
  • School of medicine
  • Office of the President
  • Academic departments

What is the School Spirit Showcase?

The School Spirit Showcase is part of our TRIBUTE™ kiosk software is an interactive kiosk platform created to honor and highlight students, alumni, faculty, sports teams, clubs, and more.  

The engaging interface is easily customized to accommodate school colors, branding or logos. Provide a WOW factor for prospective students and parents on tours. Excite students by showing off achievements, photos, videos and more.

Click here to learn more.

Housing Authority

What are the use cases for a housing authority kiosk?

Use cases for self-service kiosks for housing authorities include:

  • Scanning
  • Form fill
  • Printing
  • VoIP
  • Bill pay 
  • Video support
  • Language translation
  • Self check-in
  • Information access

What interactive kiosks are recommended for housing authorities?

We offer many self-service kiosk models for housing authorities, but some of the most popular kiosks include:

What are the benefits of a kiosk for housing authorities?

Housing authorities across the country are benefiting from self-service kiosks. Increased staff efficiency, improved customer service, lower operational and labor costs, and creating a secure portal are just some of the benefits of interactive kiosks.

To view more benefits click here.

Do self-service kiosks accept rent payments?

Yes! Our kiosks can come equipped with a credit card reader and bill payment capabilities. 

To learn more about payment processing for self-service kiosks, click here.

Does Advanced Kiosks hold a GSA contract?

Yes! Attaining the GSA contract approval is not easy and speaks volumes about the quality standards and reputation of Advanced Kiosks. We are very proud to take part in this program, and have proven to be instrumental in better serving our national customer base.

Learn more about GSA here.

Tributes & Memorials

What are the use cases for a tribute & memorial kiosk?

Common use cases for self-service kiosks for tributes and memorials include:

  • Information access
  • Military service memorials
  • Donations 
  • Cemetery maps
  • Visual storytelling
  • Interactive marketing
  • Wayfinding
  • Guest book and visitor logs
  • Custom map printing

What interactive kiosk is recommended for the tributes & memorials industry?

We offer many self-service kiosk models for tributes and memorials, but the most popular model is the Freestanding Kiosk bundled with Tribute Software.

What are the benefits of a kiosk for Tributes & Memorials?

Automating a tribute or memorial with a self-service kiosk has many benefits, including:

  • 24/7 access for visitors
  • Reduced demand on staff
  • Rich media display
  • Quick and convenient information access

What customers have you worked with? 

We are honored to have worked with many renowned customers for their tributes and memorials, including:

Click here to learn more about our tribute and memorial customers.

Transportation

What are the use cases for a transportation kiosk?

Common use cases for self-service kiosks in the transportation industry include:

  • Flight check-in
  • Baggage ticketing
  • Passport reading
  • Car rentals
  • Train ticketing
  • Ride sharing

What interactive kiosks are recommended for the transportation industry?

We offer many self-service kiosk models for use in the transportation industry, but some of the most popular kiosks include:

What are the benefits of self-service kiosks for the transportation industry?

There are many unique benefits to having self-service kiosks available to customers when traveling, including:

  • 24/7 customer service
  • Reduced staffing demands
  • Dedicated printing
  • On-demand video help
  • Shorter lines/customer wait times

Can transportation kiosks be installed outdoors?

Yes! We offer many weatherproof kiosks for outdoor applications, including the Outdoor Enviro, Outdoor Monolith, and Outdoor Transit Kiosk.

Utilities

What are the use cases for a utilities kiosk?

Common use cases for utility companies using an interactive kiosk include:

  • Payment processing
  • Form fill
  • Document printing/scanning

What interactive kiosks are recommended for the utilities industry?

We offer many self-service kiosk models to utility companies and their customers, but some of the most popular kiosks include:

Can customers make payments from a self-service kiosk?

Yes! You can learn more about bill payment kiosks here.

What benefits do utility companies experience using a self-service kiosk?

  • Improved customer satisfaction
  • 24/7 services to customers
  • Reduced staffing demands
Courthouses

How much does a self-service courthouse kiosk cost?

The cost of a self-service kiosk depends on quantity, options, customization, and other factors. The cost of a kiosk for a court ranges anywhere from $8,000 - $10,000. To learn more of what this includes and if you need it, speak to one of our helpful representatives!

What self-service kiosks are recommended for courthouses?

The Document Kiosk or the Lobby Kiosk are the most popular kiosk models for courthouses and meet a wide-range of courthouse needs. The Interpretation Kiosk is useful for locations that have multilingual constituencies.

For medium to high risk environments we recommend the Document Kiosk.  Built with high-quality, American-made materials, the Document Kiosk performs exceedingly well under heavy usage.. For these reasons, Advanced Kiosks can confidentially provide GSA Advantage cost-saving benefits and a 3 Year Warranty on the Document Kiosk.

What courthouse services can be automated?

Essential courthouse services like marriage licensing, permitting, notary oath, birth and death certificates, paying fines, scanning, printing, and form fill are all common government services that can be automated by using self-service kiosks.

Why are courthouses investing in self-service kiosks?

Courthouses are automating essential government services with interactive kiosks to streamline services, improve the customer experience, provide services 24/7, and to encourage social distancing. 

Can I place a self-service kiosk outdoors?

Yes! We offer interactive kiosk solutions for outdoor applications in all climates. 

Check out our outdoor kiosks here

Will self-service kiosks integrate with my point-of-sale system?

For more information please contact an Advanced Kiosks representative.

Do you offer video conferencing services?

Yes! Our ZAMOK™ software video conferencing capabilities make it possible to provide face-to-face support for customers everywhere, even with limited staff. One support representative can maintain dozens of kiosk locations and deliver assistance with a personal touch.

For more information, speak to one of our helpful representativess.

Food & Beverage

How much does a food & beverage kiosk cost?

The cost of a food & beverage kiosk depends on quantity, optional add-ons, customization, and other factors like ordering capabilities, payment processing, and more. 

To learn more, speak with one of our helpful representatives!

Can customers place food orders from an interactive kiosk?

Yes! One of the most common use cases in the food & beverage industry is the ability to place a food order right from your kiosk.

To learn more, click here.

What are the use cases for a food & beverage kiosk?

Common use cases for a food & beverage kiosk include:

  • Fast food order taking
  • Payment transaction processing
  • Corporate cafes and lunchrooms
  • Cafeteria self serve ordering
  • Table reservations and queuing
  • Menu and specials promotion
  • Customer loyalty programs

What interactive kiosks are recommended for the food & beverage industry?

The best kiosk for the food and beverage industry depends on the use case and a variety of other factors. However, common self-service kiosk options include the:

What are the benefits of a kiosk for the food & beverage industry?

There are many benefits to having a self-service kiosk for your restaurant, food truck, or catering business, including:

  • Reduced customer wait times
  • Quicker order processing
  • Increased customer satisfaction
  • Repurposing of staff resources
  • Order consistency
  • Automating promotional upselling
Healthcare

What interactive kiosk is recommended for the healthcare industry?

We offer many self-service kiosk models for healthcare, but some of the most popular kiosks include:

What are the use cases for a healthcare kiosk?

Use cases for a healthcare kiosk vary by healthcare industry. Some common use cases include:

  • Patient self check-in
  • Waitroom status and notification
  • Mental health screening
  • Wayfinding and building directory
  • Secure video conferencing
  • Form submission and ID verification
  • Vendor screening and check-in

Can I offer telehealth on my kiosk?

Yes. Our kiosks have all the capabilities to help with your telehealth services like VOIP and video conferencing

To learn more about kiosks for telehealth, speak with a representative today.

Can patients check-in at the kiosk?

Yes. Patients visiting your healthcare facility can check-in right from the self-service kiosk. The check-in process is even customizable to fit the unique needs of your office!

Can patients pay their copay at a self-service kiosk?

Yes. To learn more contact an Advanced Kiosks representative today.

Will patient health information be secure/safe on the kiosk?

Yes. Our interactive kiosks are equipped with the best software and technology to keep patient data safe and secure

Do self-service kiosks have wayfinding capabilities?

Yes. This is an upgrade option available to customers that help patients find a doctor’s office, navigate a hospital, and provide step-by-step directions that help visitors of your healthcare facility find what they’re looking for. 

For more information on wayfinding kiosks, click here

What information can be displayed on a kiosk?

Our kiosks are completely customizable, meaning any information you want featured on your kiosk can be included. Whether you want a kiosk to feature digital signage, daily announcements, or bulletins, our kiosks have you covered. 

Are kiosks compatible with mental health screening questionnaires?

Yes. Self-service kiosks are customizable to feature any health questionnaire or mental health screening you wish to provide.

To learn more about these capabilities, contact an Advanced Kiosks representative today.

Hospitality

What are the use cases for a hospitality kiosk?

Use cases for self-service kiosks for the hospitality industry include:

  • Concierge services
  • Self check-in
  • Ticketing
  • Vending
  • Queue management
  • Registration
  • Information services
  • Ordering
  • Wayfinding
  • Payment processing

What interactive kiosk is recommended for hospitality?

Popular self-service kiosk models for the hospitality industry include:

What are the benefits of interactive kiosks for the hospitality industry?

Benefits of an interactive kiosk for hospitality include:

  • 24/7 customer service
  • Rapid order processing
  • Automate upselling and promotions
  • Product sales
  • Reduced staffing demands
  • Engages and attracts customers
  • Improved customer experience

What types of businesses in hospitality are using self-service kiosks?

Many different types of businesses are automating their services using interactive kiosks, including:

  • Hotels
  • Restaurants
  • Resorts
  • Retail
  • Bars and lounges
  • Theme parks
  • Airports
  • Train stations
Real Estate
What are the use cases for self-service kiosks for real estate?

Common use cases for real estate companies using an interactive kiosk include:

  • Payment processing
  • Form fill
  • Document printing/scanning
  • Home search
  • Digital signage
  • Secure check-in

What interactive kiosks are recommended for real estate?

We offer many self-service kiosk models to utility companies and their customers, but some of the most popular kiosks include:

What benefits do real estate companies experience using a self-service kiosk?

  • Improved customer satisfaction
  • Reduced staffing demands
  • Simple home search
Retail

What are the use cases for kiosks in retail?

Common use cases for a retail kiosk include:

  • Self-service checkout
  • Custom order placement
  • Promotions and offers
  • Registration and sign-ups
  • Product location
  • Pricing information
  • Customer support via live video
  • Payment processing/shipping

What interactive kiosk is recommended for the retail industry?

We offer many self-service kiosk models for retail, but some of the most popular kiosks include:

What are the benefits of self-service kiosks for the retail industry?

There are many benefits of automating retail services with an interactive kiosk, including:

  • 24/7 customer service
  • Attract and engage customers
  • Capture leads and contacts
  • Reduction in staffing demands
  • Collecting valuable customer data
  • Sell from an endless aisle of products

Can customers purchase items using a self-service kiosk for retail?

Yes! Our kiosks include an optional credit card reader that allows customers to make purchases right from a kiosk. 

To learn more about payment processing for self-service kiosks, click here.

Self-Storage

What are the benefits of self-storage kiosks?

  • Improved customer satisfaction
  • Increase profits and reduce costs
  • Provide 24/7 services to customers
  • Reduce staffing demands
  • Increase upsell potential
  • Offer instant overlock and retraction
  • Enable advertising and sponsorship sales
  • Help manage and administer remotely 

What interactive kiosks are recommended for the self-storage industry?

We offer many self-service kiosk models for use at self-storage facilities, but some of the most popular kiosks include:

What are the use cases of kiosks for self-storage?

Use cases for self-service kiosks in the self-storage industry include:

  • Payment processing
  • Storage unit rentals
  • Form fill
  • Document printing/scanning
  • Security and building access
  • Insurance agreements

Can a kiosk for self-storage be installed outdoors?

Yes! Self-storage kiosks are available for both indoor and outdoor applications, however, not all kiosk models are weatherproof. 

Contact an Advanced Kiosks representative to learn more.

Tradeshows

What are the use cases for a trade show kiosk?

Common use cases for self-service kiosks at tradeshows includes:

  • Information display
  • Interactive marketing
  • Lead capture
  • Endless aisle of products
  • Visual storytelling
  • Ticketing (for attendees)
  • Badge scanning

What interactive kiosks are recommended for trade shows?

We offer many self-service kiosk models for trade shows, but some of the most popular kiosks include:

What content can be included on my kiosk?

An interactive kiosk for trade shows can include a variety of content and information such as:

  • Electronic brochures
  • Email capabilities
  • Video streaming
  • Product display

What are the benefits of a self-service kiosk for trade shows?

Benefits of automating content and services with an interactive kiosk at a trade show include:

  • Limitless product literature
  • Less inventory to be shipped/shipping costs
  • Decrease in booth staffing demands
  • Increase booth traffic
  • Maximize booth space
  • Attract, engage, and excite
Travel & Tourism

What are the use cases for kiosks in the travel & tourism industry?

Common use cases for interactive kiosks in travel and tourism include:

  • Ticketing
  • Flight check-in
  • Payment processing
  • Information display
  • Promotions and offers
  • Interactive experiences
  • Badge scanning
  • Queue management
  • Phone charging
  • Post-visit surveys
  • Wayfinding

What interactive kiosks are recommended for the tourism industry?

We offer many self-service kiosk models for the tourism, but some of the most popular kiosks include:

What are the benefits of a kiosk for travel and tourism? 

There are many great benefits to automating services with self-service technology for the travel and tourism industry, including:

  • 24/7 support and services
  • Expedite the check-in process
  • Improved customer experience/decreased wait times
  • Reduced demand on staff
  • Decreased employee costs
  • On-demand video assistance
  • Language translation
  • Automated ticket sales
  • Dedicated printing and scanning

What information can I display on the interactive kiosk?

The interface of the kiosks are customizable to fit the unique needs and messaging of every industry. 

For information about kiosk interfaces and customization, contact an Advanced Kiosks representative to learn more!

Can kiosks for the travel and tourism industry be installed outdoors?

Yes! We offer many weatherproof kiosks for outdoor applications, including the Outdoor Enviro, Outdoor Monolith, and Outdoor Transit Kiosk.