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About Us: Frequently Asked Questions

Frequently Asked Questions

Find answers about our kiosks, sales processes and more.

 

 

 

 

Kiosk Faqs

Are your kiosks ADA compliant?

Yes!

As a leading provider of self-service kiosk products, we have extensive expertise in engineering ADA compliant kiosks. Every computer kiosk model that we build comes standard with the features and peripherals for ADA compliance and kiosk software options to accommodate users with and without special needs.

Learn more about our commitment to supplying ADA complaint kiosks here.

What are the power requirements of a self-service kiosk?
All of our kiosks are designed to run on a standard 110v outlet.
Do I need Zamok kiosk management software?

The vast majority of our customers choose Zamok because without it, the capabilities of your kiosk will decrease. Zamok unlocks many kiosk features that would not be accessible otherwise.

Learn more about Zamok and the process behind configuring it here.

Review our Zamok software packages here.

What is an Interface?

An interface consists of the pixels on the screen.  It is essentially what you see on the monitor screen when you plug-in your self-service kiosk. We help you create custom kiosk interfaces that help your customers interact with the kiosk and your services.

To learn more, speak with an Advanced Kiosks representative.

Are self-service kiosks weatherproof?

While not all kiosks are weatherproof, the Outdoor Enviro Kiosk, Monolith Kiosk, and Thru Wall Kiosk are all weatherproof solutions for outdoor applications.

Are self-service kiosks customizable?

Yes! Each industry we work with has unique needs, and this means providing self-service kiosk solutions that are easily adaptable to the needs of our customers. Whether you need a custom interface or custom features such as bill pay, our team of engineers will bring your vision to life.

Are self-service kiosks environmentally friendly?

Yes! Kiosks provide a paperless option for businesses and customers looking to reduce their carbon footprint. Additionally, our Kiosk Rescue Program allows for the reconditioning of kiosk software and hardware, preserving your investment and eliminating the need to throw away materials and create additional waste.

Assisted Self Service Kiosk (A.S.K. 3.0) FAQs

Does the A.S.K. 3.0 offer privacy for sensitive conversations?

Yes! With the Aegis Booth Enclosure option, built-in noise-canceling technology diffuses sounds inside and outside for an added layer of privacy. Frosted glass panels obscures outsiders from viewing activity inside the booth.

Can I see the people with whom I am communicating?

Yes! A high-quality camera works with the 4K monitor to capture every detail within the video conference experience.

What about audio?

The A.S.K.’s directional soundbar offers crisp, powerful audio that ensures clear communication.

Am I able to transfer documents?

Of course! The transfer of data and documents is secure and easy when the A.S.K. 3.0 is paired with scanners and printers.

Are there accessibility features?

Yes! The included the Storm NavPad and accessibility keyboard provides a pleasant and easy-to-use experience for visually impaired users.

What safety features are included with the Aegis Booth?

Disinfecting UV lights and automated cleaning cycles ensure a clean and safe experience, eliminating the need to wipe down surfaces. The HEPA air filtration system circulates fresh air every three minutes.

Purchasing Faqs

What types of self-service kiosks do you offer?

Big ones, small ones, blue ones, black ones. Some that print tickets or scan documents. Some that collect money and provide remote video sessions. We’ve been doing this for 20 years and have just about done it all.

Click here or visit our industries page to see what kiosk model, software solution or turnkey product we recommend.

Do you have your own idea for kiosk functionality? We have an in-house engineering department for custom design projects.

What does the process to kiosk ownership involve?

The Advanced Kiosks process occurs in four phases:

Phase 1: Sales
Phase 2: Production
Phase 3: Quality control & onboarding
Phase 4: Ongoing maintenance and updates

To learn more about our process, click here.

What are your lead times?

The lead time to fulfill an interactive kiosk order is generally 3-5 weeks, though can increase to 6-8 weeks depending on quantity, supplies, and time of year.

To find out our current lead time, contact a representative today.

Can I make updates to the interactive kiosk myself?

Yes! Our Zamok software allows our customers to update their kiosk conveniently from their desktop computer.

See our Visual Guide for Kiosk Workflows to learn more.

Do you have a government contract vehicle?

Yes! Attaining the GSA Contract approval is not easy and speaks volumes about the quality standards and reputation of Advanced Kiosks. We are very proud to take part in this program, and has proven to be instrumental in better serving our national customer base.

Learn more about GSA here.

Do the kiosks accept credit card payments?

Yes! Most of our self-service kiosks can include an optional credit card reader so your customers can make payments right from the kiosk.

Where do you ship?

Self-service kiosks are shipped to all 50 states, US territories, and international locations.

Does my business/organization need self-service kiosks?

Reasons why businesses and organizations invest in kiosks is to provide:

  • Improved customer experiences and service
  • Improved ticketing and payment processing solutions
  • Environmentally-friendly solutions like digital form fill
  • Increased opportunity for productivity among employees
  • Customers with the ability to conduct business outside of regular business hours

If you’re unsure whether a self-service kiosk is suitable for your industry, speak with one of our project managers by clicking here or visit our industries and use cases pages to learn more.

Faqs Related to Your Industry

Attractions/Amusement Parks

How much does a self-service kiosk for attractions and amusement parks cost?

The cost of a self-service kiosk depends on quantity, options, customization, and other shipping costs. To learn more, speak with one of our helpful representatives!

What are the use cases for an amusement park kiosk?

Common use cases for amusement parks and other attractions include:

  • Ticketing
  • Information display
  • Promotions & offers
  • Interactive experiences
  • Badge/QR code scanning
  • Queue management
  • Phone charging
  • Post-visit surveys

Learn more about amusement park use cases here

What self-service kiosks are recommended for attractions and amusement parks?

We offer a variety of self-service kiosk solutions for attractions and amusement parks. 

The most popular kiosk models for this industry include the:

To view additional kiosk models, click here.

Do Kiosks come with Ticketing capabilities?

Yes! Visitors can purchase and print tickets to your attraction right from the kiosk. Speak to a representative today to learn more about our Ticketing Kiosks.

Do you install kiosks at or near beaches?

Unfortunately our outdoor kiosks are not compatible with coastal environments, therefore, we do not supply self-service kiosks for beach or coast applications.

How do I get my content/information on the kiosk?

If you have software to display your content we can get it running on the kiosk. If you do not have software, we can develop software for you or connect you with one of our content display partners.

Do kiosks offer wayfinding/navigation services?

Yes! For more information on wayfinding services click here

What type of attractions are kiosks useful for?

Self-service kiosks are a helpful resource at zoos, museums, amusement parks, and more!

What type of information can I display on my kiosk?

The display on your kiosks is customizable and can include images, video, text, and any information or detail customers may find useful.

Entertainment

How much does a kiosk for entertainment cost?

The cost of a self-service kiosk for the entertainment industry depends on quantity, optional add-ons, customization, and other factors like ticketing capabilities, payment processing, and more. 

To learn more, speak to one of our helpful representatives!

What are the use cases for a kiosk for the entertainment industry?

Common use cases for self-service kiosks for the entertainment industry include:

  • Ticket printing
  • Payment processing
  • Information display
  • Promotions and offers
  • Interactive experiences
  • Badge scanning
  • Queue management
  • Phone charging
  • Post-visit surveys

Find out more about interactive kiosks in entertainment here.

What self-service kiosks are recommended for the entertainment industry?

We offer a variety of self-service kiosk solutions for the entertainment industry. The recommended kiosk model depends on your specific needs, however, the Ticketing Kiosk and Merchant Max kiosks are a popular choice among leaders in entertainment.  The Monolith Kiosk is also a good choice for people who want to make a visual splash.

To find out what self-service kiosk is right for your project, speak to a representative today.

Can kiosks process credit card payments?

Yes! Payment processing and credit card readers are an optional upgrade feature on our interactive kiosks. 

Do kiosks come with ticketing capabilities?

Yes! Ticketing is an important component in the entertainment industry and a self-service kiosk feature we are proud to fulfill. 

Learn more about the interactive ticketing kiosk here

How do I get my content/information on the kiosk?

If you have software to display your content we can get it running on the kiosk. If you do not have software, we can develop software for you or connect you with one of our content display partners. 

Do kiosks offer wayfinding/navigation services?

Yes! For more information on wayfinding services click here

What type of attractions are kiosks useful for?

Movies, concerts, trade shows, music festivals, and museums are examples of attractions where self-service kiosks help streamline the customer service process, and can even help boost sales!

Do you offer video conferencing/remote video support help? 

Yes, self-service kiosks support video conferencing to help aid your customers in using the kiosk and/or finding helpful information related to your industry. 

Speak with a representative today to learn more.

Government

What self-service kiosks are recommended for government use?

The Lobby Kiosk and Document Kiosk are the two most popular self-service kiosk options for government industries due to their versatility and customization. 

What are the use cases in government facilities?

Common use cases for interactive kiosks in government include:

  • Scanning
  • Printing
  • Form fill
  • Payment processing
  • Language interpretation
  • Queuing 
  • Self check-in

Does Advanced Kiosks hold a GSA contract?

Yes! Attaining the GSA Contract approval is not easy and speaks volumes about the quality standards and reputation of Advanced Kiosks. We are very proud to take part in this program. It has proven to be instrumental in better serving our national customer base.

Learn more about GSA here.

What are the benefits of an interactive kiosk in government?

Self-service kiosks automate essential government services and provide an improved customer experience to members of your community. Additionally, a government kiosk can make government services available beyond typical business hours, or even 24/7!

Find additional benefits of self-service kiosks in government here

Will self-service kiosks keep personal data safe and secure?

Yes! Our Zamok Software keeps the data of your customers safe and secure, eliminating the potential for unwanted internet browsing and kiosk tampering.  

Can artificial intelligence/facial recognition technology be enabled on a self-service kiosk?

Yes! This technology can help protect your identity and keep information safe. Read our blog to discover how Army bases around the country are implementing this technology.

Higher Education

What self-service kiosk is recommended for higher education?

We offer many self-service kiosk models for higher education, but some of the most popular kiosks include:

What are the use cases for a kiosk in higher education?

The use cases in higher education for a self-service kiosk vary by department. For example, a kiosk outside the athletic department at a major university could be much different from the admissions office. That said, below are some common use cases in higher education:

  • Printing and scanning
  • Meal plan payments/food ordering
  • Appointment scheduling
  • Ticketing (for game days)!
  • Registering for courses
  • Event promotion
  • Campus wayfinding 

What are the benefits of a self-service kiosk at a college or university?

The benefits of an interactive kiosk in higher education include:

  • Student retention increase
  • Decrease in staff demand
  • Services available 24/7
  • Increase event awareness
  • Reduce visitor wait times

What departments in higher education use self-service kiosks?

Self-service kiosks are utilized in a variety of different departments in higher education, including:

  • Athletic department
  • Sports stadiums
  • Admissions office
  • School of medicine
  • Office of the President
  • Academic departments

What is the School Spirit Showcase?

The School Spirit Showcase is part of our TRIBUTE™ kiosk software is an interactive kiosk platform created to honor and highlight students, alumni, faculty, sports teams, clubs, and more.  

The engaging interface is easily customized to accommodate school colors, branding or logos. Provide a WOW factor for prospective students and parents on tours. Excite students by showing off achievements, photos, videos and more.

Click here to learn more.

Housing Authority

What are the use cases for a housing authority kiosk?

Use cases for self-service kiosks for housing authorities include:

  • Scanning
  • Form fill
  • Printing
  • VoIP
  • Bill pay 
  • Video support
  • Language translation
  • Self check-in
  • Information access

What interactive kiosks are recommended for housing authorities?

We offer many self-service kiosk models for housing authorities, but some of the most popular kiosks include:

What are the benefits of a kiosk for housing authorities?

Housing authorities across the country are benefiting from self-service kiosks. Increased staff efficiency, improved customer service, lower operational and labor costs, and creating a secure portal are just some of the benefits of interactive kiosks.

To view more benefits click here.

Do self-service kiosks accept rent payments?

Yes! Our kiosks can come equipped with a credit card reader and bill payment capabilities. 

To learn more about payment processing for self-service kiosks, click here.

Does Advanced Kiosks hold a GSA contract?

Yes! Attaining the GSA contract approval is not easy and speaks volumes about the quality standards and reputation of Advanced Kiosks. We are very proud to take part in this program, and have proven to be instrumental in better serving our national customer base.

Learn more about GSA here.

Human Resources

Why implement a human resources kiosk?

Organizations across industries are implementing human resource (HR) kiosk solutions to provide a service center for their workforces who either do not have HR personnel on-site, have employees on-site when the HR office is closed, or need to reduce the growing burden of HR paperwork.

HR kiosks provide employees with 24/7 access to a service portal for all your digital HR resources.

How much does a human resources kiosk cost?

The cost of a human resources kiosk depends on quantity, optional add-ons, customization, and other factors. 

To learn more, speak with one of our helpful representatives!

What are the use cases for a human resources kiosk?

Common use cases for a human resources kiosk include:

  • Time Clock and payroll information
  • Vacation and PTO requests
  • Benefit enrollment and changes
  • Form submission and authorization
  • HR appointment scheduling
  • Events and company notices
  • MSDS and document access
  • Employee orientation and training
  • Surveys, suggestions, and complaints

What interactive kiosks are recommended for human resources?

The best kiosk for human resources depends on the use case and a variety of other factors. However, common self-service kiosk options include the:

What are the benefits of a kiosk for human resources applications?

There are many benefits to having a self-service human resources kiosk for your business, including:

  • 24/7 employee access
  • Reduced HR staffing demands
  • Promotion of company announcements
  • Reduced printing and mailing expenses
  • Increased documentation accuracy
  • Reduced training costs
  • Auditing and tracking of user activity
  • Increased employee engagement and satisfaction

Does Advanced Kiosks hold a GSA contract?

Yes! Attaining GSA contract approval is not easy and speaks volumes about the quality standards and reputation of Advanced Kiosks. We are very proud to take part in this program and have proven to be instrumental in better serving our national customer base.

Learn more about GSA here.

Tributes & Memorials

What are the use cases for a tribute & memorial kiosk?

Common use cases for self-service kiosks for tributes and memorials include:

  • Information access
  • Military service memorials
  • Donations 
  • Cemetery maps
  • Visual storytelling
  • Interactive marketing
  • Wayfinding
  • Guest book and visitor logs
  • Custom map printing

What interactive kiosk is recommended for the tributes & memorials industry?

We offer many self-service kiosk models for tributes and memorials, but the most popular model is the Freestanding Kiosk bundled with Tribute Software.

What are the benefits of a kiosk for Tributes & Memorials?

Automating a tribute or memorial with a self-service kiosk has many benefits, including:

  • 24/7 access for visitors
  • Reduced demand on staff
  • Rich media display
  • Quick and convenient information access

What customers have you worked with? 

We are honored to have worked with many renowned customers for their tributes and memorials, including:

Click here to learn more about our tribute and memorial customers.

Transportation

What are the use cases for a transportation kiosk?

Common use cases for self-service kiosks in the transportation industry include:

  • Flight check-in
  • Baggage ticketing
  • Passport reading
  • Car rentals
  • Train ticketing
  • Ride sharing

What interactive kiosks are recommended for the transportation industry?

We offer many self-service kiosk models for use in the transportation industry, but some of the most popular kiosks include:

What are the benefits of self-service kiosks for the transportation industry?

There are many unique benefits to having self-service kiosks available to customers when traveling, including:

  • 24/7 customer service
  • Reduced staffing demands
  • Dedicated printing
  • On-demand video help
  • Shorter lines/customer wait times

Can transportation kiosks be installed outdoors?

Yes! We offer many weatherproof kiosks for outdoor applications, including the Outdoor Enviro, Outdoor Monolith, and Outdoor Transit Kiosk.

Utilities

What are the use cases for a utilities kiosk?

Common use cases for utility companies using an interactive kiosk include:

  • Payment processing
  • Form fill
  • Document printing/scanning

What interactive kiosks are recommended for the utilities industry?

We offer many self-service kiosk models to utility companies and their customers, but some of the most popular kiosks include:

Can customers make payments from a self-service kiosk?

Yes! You can learn more about bill payment kiosks here.

What benefits do utility companies experience using a self-service kiosk?

  • Improved customer satisfaction
  • 24/7 services to customers
  • Reduced staffing demands
Courthouses

How much does a self-service courthouse kiosk cost?

The cost of a self-service kiosk depends on quantity, options, customization, and other factors. The cost of a kiosk for a court ranges anywhere from $8,000 - $10,000. To learn more of what this includes and if you need it, speak to one of our helpful representatives!

What self-service kiosks are recommended for courthouses?

The Document Kiosk or the Lobby Kiosk are the most popular kiosk models for courthouses and meet a wide-range of courthouse needs. The Interpretation Kiosk is useful for locations that have multilingual constituencies.

For medium to high risk environments we recommend the Document Kiosk.  Built with high-quality, American-made materials, the Document Kiosk performs exceedingly well under heavy usage.. For these reasons, Advanced Kiosks can confidentially provide GSA Advantage cost-saving benefits and a 3 Year Warranty on the Document Kiosk.

What courthouse services can be automated?

Essential courthouse services like marriage licensing, permitting, notary oath, birth and death certificates, paying fines, scanning, printing, and form fill are all common government services that can be automated by using self-service kiosks.

Why are courthouses investing in self-service kiosks?

Courthouses are automating essential government services with interactive kiosks to streamline services, improve the customer experience, provide services 24/7, and to encourage social distancing. 

Can I place a self-service kiosk outdoors?

Yes! We offer interactive kiosk solutions for outdoor applications in all climates. 

Check out our outdoor kiosks here

Will self-service kiosks integrate with my point-of-sale system?

For more information please contact an Advanced Kiosks representative.

Do you offer video conferencing services?

Yes! Our ZAMOK™ software video conferencing capabilities make it possible to provide face-to-face support for customers everywhere, even with limited staff. One support representative can maintain dozens of kiosk locations and deliver assistance with a personal touch.

For more information, speak to one of our helpful representativess.

Food & Beverage

How much does a food & beverage kiosk cost?

The cost of a food & beverage kiosk depends on quantity, optional add-ons, customization, and other factors like ordering capabilities, payment processing, and more. 

To learn more, speak with one of our helpful representatives!

Can customers place food orders from an interactive kiosk?

Yes! One of the most common use cases in the food & beverage industry is the ability to place a food order right from your kiosk.

To learn more, click here.

What are the use cases for a food & beverage kiosk?

Common use cases for a food & beverage kiosk include:

  • Fast food order taking
  • Payment transaction processing
  • Corporate cafes and lunchrooms
  • Cafeteria self serve ordering
  • Table reservations and queuing
  • Menu and specials promotion
  • Customer loyalty programs

What interactive kiosks are recommended for the food & beverage industry?

The best kiosk for the food and beverage industry depends on the use case and a variety of other factors. However, common self-service kiosk options include the:

What are the benefits of a kiosk for the food & beverage industry?

There are many benefits to having a self-service kiosk for your restaurant, food truck, or catering business, including:

  • Reduced customer wait times
  • Quicker order processing
  • Increased customer satisfaction
  • Repurposing of staff resources
  • Order consistency
  • Automating promotional upselling
Healthcare

What interactive kiosk is recommended for the healthcare industry?

We offer many self-service kiosk models for healthcare, but some of the most popular kiosks include:

What are the use cases for a healthcare kiosk?

Use cases for a healthcare kiosk vary by healthcare industry. Some common use cases include:

  • Patient self check-in
  • Waitroom status and notification
  • Mental health screening
  • Wayfinding and building directory
  • Secure video conferencing
  • Form submission and ID verification
  • Vendor screening and check-in

Can I offer telehealth on my kiosk?

Yes. Our kiosks have all the capabilities to help with your telehealth services like VOIP and video conferencing

To learn more about kiosks for telehealth, speak with a representative today.

Can patients check-in at the kiosk?

Yes. Patients visiting your healthcare facility can check-in right from the self-service kiosk. The check-in process is even customizable to fit the unique needs of your office!

Can patients pay their copay at a self-service kiosk?

Yes. To learn more contact an Advanced Kiosks representative today.

Will patient health information be secure/safe on the kiosk?

Yes. Our interactive kiosks are equipped with the best software and technology to keep patient data safe and secure

Do self-service kiosks have wayfinding capabilities?

Yes. This is an upgrade option available to customers that help patients find a doctor’s office, navigate a hospital, and provide step-by-step directions that help visitors of your healthcare facility find what they’re looking for. 

For more information on wayfinding kiosks, click here

What information can be displayed on a kiosk?

Our kiosks are completely customizable, meaning any information you want featured on your kiosk can be included. Whether you want a kiosk to feature digital signage, daily announcements, or bulletins, our kiosks have you covered. 

Are kiosks compatible with mental health screening questionnaires?

Yes. Self-service kiosks are customizable to feature any health questionnaire or mental health screening you wish to provide.

To learn more about these capabilities, contact an Advanced Kiosks representative today.

Hospitality

What are the use cases for a hospitality kiosk?

Use cases for self-service kiosks for the hospitality industry include:

  • Concierge services
  • Self check-in
  • Ticketing
  • Vending
  • Queue management
  • Registration
  • Information services
  • Ordering
  • Wayfinding
  • Payment processing

What interactive kiosk is recommended for hospitality?

Popular self-service kiosk models for the hospitality industry include:

What are the benefits of interactive kiosks for the hospitality industry?

Benefits of an interactive kiosk for hospitality include:

  • 24/7 customer service
  • Rapid order processing
  • Automate upselling and promotions
  • Product sales
  • Reduced staffing demands
  • Engages and attracts customers
  • Improved customer experience

What types of businesses in hospitality are using self-service kiosks?

Many different types of businesses are automating their services using interactive kiosks, including:

  • Hotels
  • Restaurants
  • Resorts
  • Retail
  • Bars and lounges
  • Theme parks
  • Airports
  • Train stations
Real Estate
What are the use cases for self-service kiosks for real estate?

Common use cases for real estate companies using an interactive kiosk include:

  • Payment processing
  • Form fill
  • Document printing/scanning
  • Home search
  • Digital signage
  • Secure check-in

What interactive kiosks are recommended for real estate?

We offer many self-service kiosk models to utility companies and their customers, but some of the most popular kiosks include:

What benefits do real estate companies experience using a self-service kiosk?

  • Improved customer satisfaction
  • Reduced staffing demands
  • Simple home search
Retail

What are the use cases for kiosks in retail?

Common use cases for a retail kiosk include:

  • Self-service checkout
  • Custom order placement
  • Promotions and offers
  • Registration and sign-ups
  • Product location
  • Pricing information
  • Customer support via live video
  • Payment processing/shipping

What interactive kiosk is recommended for the retail industry?

We offer many self-service kiosk models for retail, but some of the most popular kiosks include:

What are the benefits of self-service kiosks for the retail industry?

There are many benefits of automating retail services with an interactive kiosk, including:

  • 24/7 customer service
  • Attract and engage customers
  • Capture leads and contacts
  • Reduction in staffing demands
  • Collecting valuable customer data
  • Sell from an endless aisle of products

Can customers purchase items using a self-service kiosk for retail?

Yes! Our kiosks include an optional credit card reader that allows customers to make purchases right from a kiosk. 

To learn more about payment processing for self-service kiosks, click here.

Self-Storage

What are the benefits of self-storage kiosks?

  • Improved customer satisfaction
  • Increase profits and reduce costs
  • Provide 24/7 services to customers
  • Reduce staffing demands
  • Increase upsell potential
  • Offer instant overlock and retraction
  • Enable advertising and sponsorship sales
  • Help manage and administer remotely 

What interactive kiosks are recommended for the self-storage industry?

We offer many self-service kiosk models for use at self-storage facilities, but some of the most popular kiosks include:

What are the use cases of kiosks for self-storage?

Use cases for self-service kiosks in the self-storage industry include:

  • Payment processing
  • Storage unit rentals
  • Form fill
  • Document printing/scanning
  • Security and building access
  • Insurance agreements

Can a kiosk for self-storage be installed outdoors?

Yes! Self-storage kiosks are available for both indoor and outdoor applications, however, not all kiosk models are weatherproof. 

Contact an Advanced Kiosks representative to learn more.

Tradeshows

What are the use cases for a trade show kiosk?

Common use cases for self-service kiosks at tradeshows includes:

  • Information display
  • Interactive marketing
  • Lead capture
  • Endless aisle of products
  • Visual storytelling
  • Ticketing (for attendees)
  • Badge scanning

What interactive kiosks are recommended for trade shows?

We offer many self-service kiosk models for trade shows, but some of the most popular kiosks include:

What content can be included on my kiosk?

An interactive kiosk for trade shows can include a variety of content and information such as:

  • Electronic brochures
  • Email capabilities
  • Video streaming
  • Product display

What are the benefits of a self-service kiosk for trade shows?

Benefits of automating content and services with an interactive kiosk at a trade show include:

  • Limitless product literature
  • Less inventory to be shipped/shipping costs
  • Decrease in booth staffing demands
  • Increase booth traffic
  • Maximize booth space
  • Attract, engage, and excite
Travel & Tourism

What are the use cases for kiosks in the travel & tourism industry?

Common use cases for interactive kiosks in travel and tourism include:

  • Ticketing
  • Flight check-in
  • Payment processing
  • Information display
  • Promotions and offers
  • Interactive experiences
  • Badge scanning
  • Queue management
  • Phone charging
  • Post-visit surveys
  • Wayfinding

What interactive kiosks are recommended for the tourism industry?

We offer many self-service kiosk models for the tourism, but some of the most popular kiosks include:

What are the benefits of a kiosk for travel and tourism? 

There are many great benefits to automating services with self-service technology for the travel and tourism industry, including:

  • 24/7 support and services
  • Expedite the check-in process
  • Improved customer experience/decreased wait times
  • Reduced demand on staff
  • Decreased employee costs
  • On-demand video assistance
  • Language translation
  • Automated ticket sales
  • Dedicated printing and scanning

What information can I display on the interactive kiosk?

The interface of the kiosks are customizable to fit the unique needs and messaging of every industry. 

For information about kiosk interfaces and customization, contact an Advanced Kiosks representative to learn more!

Can kiosks for the travel and tourism industry be installed outdoors?

Yes! We offer many weatherproof kiosks for outdoor applications, including the Outdoor Enviro, Outdoor Monolith, and Outdoor Transit Kiosk.

Your Weekly Report Explained

Important Update: If you are an existing subscriber receiving weekly kiosk status reports, please note that you will now receive these enhanced reports individually for each of your kiosks. If you have multiple kiosks, expect a separate report for each one. If you are not yet signed up but would like to start receiving these valuable insights, please contact Advanced Kiosks Support team to get started.

These new and improved weekly reports put comprehensive, kiosk-specific data at your fingertips, empowering you to better understand usage patterns, optimize performance, and enhance the overall user experience for your customers. Some key improvements to note:

1. Individualized Reports: The enhanced reports are generated and sent separately for each of your kiosks. So if you have a fleet of 8 kiosks, you’ll receive 8 tailored reports, enabling you to analyze performance metrics for each kiosk independently.

2. Easy Kiosk Identification: To quickly identify which kiosk each report pertains to, the kiosk name is clearly listed in the email subject line.

3. Prominent Kiosk Details: The name and physical location of the kiosk are highlighted in the first section of the report, providing at-a-glance context.

4. Helpful Resources: Watch for the new weekly email banner featuring the latest news, product announcements, tips and best practices from Advanced Kiosks. You’ll also find a quick link to our blog for additional helpful content.

5. Focused Metrics: The usage statistics and charts in each report are specific to the individual kiosk, allowing you to accurately assess the performance and usage patterns of each unit in your fleet.

6. Access Controls: If your user account does not have permissions to view certain metrics, you will see an appropriate notice in place of that data.

We hope these enhancements to your weekly status reports prove valuable in managing and optimizing your kiosk deployment. Please let us know if you have any other questions!

weekly report

FROM OUR BLOG 

Zamok Calling Hits 10-Year Milestones with VOIP Technology

For organizations across industries, effective communication is not just important—it’s essential for success. That’s where Zamok Calling with Voice over Internet Protocol (VoIP) comes in, transforming the way businesses connect with clients, partners, and employees.

The Zamok Software Suite is powerful kiosk management software that puts Advanced Kiosks products head and shoulders above other kiosk providers. Zamok provides kiosk security, management tools, hardware support, functionality, and seamless ease of integration with third-party software, tools, and content.

Since 2014, our Zamok VoIP Calling technology has facilitated a whopping 61,231 calls, which amounts to 9,500,000 seconds, 158,000 minutes, 2,500 hours, or 110 continuous days of conversation. This milestone represents more than just numbers; it signifies ten years of building better, faster, and more secure communication for businesses of all sizes. These numbers aren't just metrics—they reflect real-world value in creating efficient and reliable connections.

 

What is VoIP?

VoIP technology allows voice communication over the internet rather than relying on traditional phone lines. VoIP transmits voice data digitally using a Wi-Fi connection, enabling seamless, high-quality audio without the need for physical infrastructure such as telephone cables.

VoIP technology makes it easy to include a telephone handset with nearly any kiosk solution. As long as there’s a stable Wi-Fi connection, users can make calls from virtually anywhere, enhancing flexibility and reducing costs.

Additionally, VoIP technology allows for assisted self-service, enhancing the user experience. Those who may hesitate to use a fully self-service kiosk can access immediate help via voice communication, reducing frustration and increasing the adoption of self-service options in places such as airports, hospitals, and retail outlets.

And by offering a voice-based interface to a kiosk, VoIP can enhance accessibility for individuals who may struggle with visual navigation, creating a more inclusive kiosk experience.

voip calling on self service kiosks

Key Benefits of Zamok VoIP

Cost Savings: VoIP leverages your existing internet connection, eliminating the need for costly phone lines and equipment. This reduces operational expenses, allowing you to allocate resources more effectively.

Ease of Use: Our modern VoIP kiosks are designed for user-friendliness. With intuitive interfaces, employees and customers can quickly adapt without extensive training.

Privacy and Flexibility: One standout feature of our VoIP kiosks is the seamless switch between loudspeakers and headsets mid-call, ensuring privacy during sensitive conversations.

Real-Time Communication: VoIP kiosks provide instant access to customer service or emergency services. Strategically placed in public areas like parks, shopping centers, and transit hubs, these kiosks offer immediate help when every second counts.

Personalized Service: VoIP allows for personalized conversations, where customer service representatives can greet users by name and provide tailored assistance, especially if integrated with CRM systems or user databases.

What are some examples where Zamok VoIP Calling might be used?

Zamok VoIP Calling is a valuable feature included in the Kiosk Office Suite product, allowing for quick and easy communication between kiosk users and staff. Some use case examples include:

Help Desks: Immediate support for employees and visitors, connecting them directly with staff or FAQs for faster resolutions.

Lobby Kiosks: In corporate and hospitality settings, lobby kiosks with VoIP can serve as virtual concierges, connecting visitors with the person they are there to see.

Public Transportation Hubs: VoIP kiosks at airports, train stations, and bus terminals can connect travelers with live agents for updates on schedules, routes, and ticketing services, keeping them informed and connected.

Emergency Assistance: In environments such as parking garages or ATMs, kiosks with VoIP capabilities can offer an immediate connection to emergency services or security, enhancing user safety.

Imagine a direct hotline from your interactive kiosk to the services you offer — no need for users to remember phone numbers or dig out personal devices. Whether you’re enhancing customer interactions, supporting remote teams, or improving service in public spaces, VoIP is the future of customer service.

As we celebrate a decade of convenient communication, discover how our VoIP solutions can meet your unique needs and elevate operational efficiency.

Kiosk Session Security: Facial Detection vs. Facial Recognition

Attaching a camera to any publicly accessible digital device is guaranteed to raise privacy concerns. Can the device recognize who I am? Does it store my image in a secret government database? Are the feds at some point going to come knocking at my door because a self-service device recognized me and alerted the authorities?

Those are all questions users of Advanced Kiosks’ self-service solutions may have in the wake of the company’s introduction of its FaceLock feature to its Zamok kiosk management software. FaceLock uses facial detection technology to provide secure access to kiosk interactions.

In the realm of modern technology, facial detection and facial recognition are terms that are often used interchangeably. However, they refer to distinct processes with unique functions and applications. Understanding the difference between these two technologies is essential, particularly as they become increasingly prevalent in the public sphere.

 

Facial Detection: Identifying the presence of a face

Facial detection is the first step in any facial recognition system. It involves identifying the presence of a face in an image or video. The goal is not to recognize who the person is, but simply to determine that a face is present.

Facial detection algorithms work by analyzing images to find patterns that are characteristic of human faces. These patterns include features such as the eyes, nose, mouth, and the overall shape of the face.

When a user approaches one of Advanced Kiosks’ self-service solutions, they’ll see a prompt on the screen asking if they want to enable the FaceLock feature. If they approve, FaceLock is enabled and recognizes that someone is at the kiosk. If they step away from the device, the software will run a countdown and delete session data. If the user steps back into view before the timer expires, they can continue their interaction uninterrupted.

The main purpose of FaceLock is to help ensure a user’s transaction information isn’t accessible to others if they forget to log out once their business is concluded. No image is stored, and users can conduct transactions as normal even if they decline to enable FaceLock.

Facial Recognition: Identifying and verifying individuals

Facial recognition, on the other hand, is a completely different process. Depending on the application, facial recognition systems can analyze a face to identify demographic information such as gender, race, and approximate age. Advertising platforms can use that information to deliver content targeted to that demographic. In some cases, facial recognition can be used for things ranging from providing users with secure access to computers, verifying identities for building entry, or identifying suspects at checkpoints.

Unlike facial detection, the use of facial recognition is fraught with privacy and ethical concerns. In one controversial application, for example, the company that owns Radio City Music Hall in New York used facial recognition to identify lawyers working for a firm involved in litigation against the company and deny them access to Rockettes shows at the venue as well as concerts and sporting events at Madison Square Garden.

Again, facial detection applications such as FaceLock only identify the presence of a face, don’t store images, and don’t link it to an identity. Its sole purpose is to ensure that business conducted at an Advanced Kiosks solution remains safe and secure.

Want to learn more about how FaceLock works? Reach out to our Sales team to start your self-service journey today.

Unlocking the Future: Advanced Kiosks' New FaceLock Feature

In an era where convenience and security are paramount, technology continues to evolve to meet these needs. When it comes to self-service kiosks, one of the standout innovations in this field is the FaceLock™ feature, part of a recent update of Advanced Kiosks' Zamok® kiosk management software suite. This feature represents a significant leap forward in how organizations manage access and security, offering a seamless blend of user-friendliness and stringent security measures.

Zamok is a comprehensive kiosk management software solution that enhances the functionality of interactive kiosks, providing tools for remote management, usage tracking, and a host of other features that make kiosks more efficient and easier to use.

FaceLock uses facial detection to continuously monitor the user's presence in front of the kiosk camera throughout their session.

When users initiate a workflow at a FaceLock-enabled kiosk, they will see a prompt asking if they want to use FaceLock to secure their session.

If the user agrees, FaceLock will actively monitor their face using the kiosk's camera. To indicate that FaceLock is active, a subtle message will be displayed at the bottom of the workflow, reassuring the user that their session is being secured by FaceLock.

Once FaceLock is activated, it remains active throughout the entire session. The only way to deactivate FaceLock is by pressing the Zamok browser logout button, which will end the session and restore the kiosk to its default state. This ensures that a user's session remains secure and private until they explicitly choose to log out.

One of the key features of FaceLock is its ability to detect when the user moves out of the camera's view. Using cameras with a wide-angle lens, FaceLock can instantly detect if the user has stepped away from the kiosk or is no longer visible. If this occurs, a warning message will appear on the screen and a sound will alert the user to return to the camera's range.

If the user doesn’t return to the camera's view within a specified time frame, the session will end. If they do return to the camera's view the warning message disappears, and the user can continue their session.

The potential applications of Zamok with FaceLock are vast. In healthcare, for example, it can secure access to medical records at patient check-in kiosks. In corporate environments, it can manage access to sensitive project information at collaborative kiosk stations. In public settings like airports or train stations, FaceLock can enhance the security of self-service ticketing kiosks.

Simplified implementation

To activate FaceLock, administrators can easily attach it to specific buttons or workflows within the Zamok template editor. By toggling a switch in the template editor configuration pane, FaceLock can be enabled for the desired workflow, providing a seamless integration with the kiosk's existing functionality.

By accessing the "FaceLock" settings card in the Zamok dashboard, administrators have the flexibility to customize the duration of the countdown timer before the session is terminated as well as adjust the sensitivity of the facial detection sensor. This allows organizations to tailor the FaceLock behavior to their specific security requirements and user preferences.

While implementing FaceLock on your kiosk, It is important to consider the kiosk's hardware and environment. Adequate lighting is essential for accurate facial detection, and the kiosk should be positioned in a way that captures the user's face clearly.

FaceLock is a powerful new security feature in Zamok kiosks that protects user sessions. By continuously monitoring the user's presence, FaceLock ensures that sessions remain secure and private.

Advanced Kiosks Recognized for Exceptional Contract Performance

CPARS RATING: Exceptional

Preface: All US Government contracts are reviewed by the Contracting Officer (CO) who represent the United States Government. CPARS is a Government-wide system used by federal agencies to report the performance of contractor work.

UEI#: TUNJLAP2GBM3 CAGE Code: 1YA98  NACIS # : 334118
SIC # : 3575 Company Legal Name:  H32 Design and Development LLC

The past year has been an exciting one for Advanced Kiosks, with the company completing several projects for government entities. Advanced Kiosks’ performance has resulted in an Exceptional rating on its recent Contractor Performance Assessment Reporting System (CPARS) evaluation. The CPARS rating is used in part to document contractor performance on federal contracts.

Aegis BoothThe main project was Advanced Kiosks’ partnership with the U.S. Department of Interior Bureau of Trust Funds Administration (BTFA).  The system, consisting of Advanced Kiosks’ Aegis Booth, allows members of Native American Tribes to securely talk by video conferencing to a Bureau of Trust Funds Administration (BTFA) representative and access federal benefits.

Recognition of excellence

Advanced Kiosks’ performance on the Fort Peck project has resulted in an Exceptional rating on its recent Contractor Performance Assessment Reporting System (CPARS) evaluation. The CPARS rating is used in part to document contractor performance on federal awards. According to the CPARS website that information includes “the contractor’s record of conforming to requirements and to standards of good workmanship; forecasting and controlling costs; adherence to schedules, including the administrative aspects of performance; reasonable and cooperative behavior and commitment to customer satisfaction; reporting into databases; integrity and business ethics; and business-like concern for the interest of the customer.”

Government agencies use a company’s CPARS rating when considering future contract awards. Here are a few comments about Advanced Kiosks that were included in the evaluation:

Quality: The contractor exceeded the contract requirements in terms of Quality. The Contractor consistently provided deliverables that are detailed, polished, and professional that included all the contract requirements. This is shown in the form of the kiosk booth, with the contractor using high quality materials for the booth-enclosure, integrating a high-quality design and technology throughout the booth. The quality of the kiosk application is also exceptional, with a clear, clean, and easy to use interface for a higher-level User Experience.

Schedule: The Contractor performed at a Very Good rating in terms of the Schedule. The Contractor met all deadline timeframes. The Contractor accomplished this by maintaining consistent communication with the Gov't.

Cost Control: The Contractor performed at the Very Good rating for Cost Control. The Contractor performed all requirements at the agreed upon costs and any modifications/upgrades that were identified and requested by the Govt were provided a quotation timely and modifications/upgrades were integrated timely and within agreed upon costs.

Management: The Contractor performed at the Exceptional rating for Management. The Contractor maintained consistent communication with the Govt. The Contractor provided regular updates and collaborated with the Govt on any issues.

Small Business Subcontracting: The Contractor performed at the Exceptional rating or Small Business. The Contractor provided a high quality and functioning kiosk to the Govt while at the same time being flexible with the Govt needs and objectives. This allowed for the Govt to receive dedicated 1-on-1 time and attention to the kiosk project that resulted in a high-quality product with the flexibility and attention of a small business.

“Our Exceptional rating reflects the dedication and hard work of our entire team,” said Advanced Kiosks CEO Howard Horn. “We are deeply committed to delivering the highest level of quality, adhering to schedules, maintaining cost control, and managing projects with excellence. This achievement would not have been possible without the trust and collaboration of our valued clients and partners; specifically the BTFA and our friends at New Hampshire APEX Accelerator”  Horn said. “We extend our heartfelt appreciation to each one of you for your continued support and partnership.”

Advanced Kiosks is also an approved vendor to the ‘General Services Administration (GSA) Advantage!’ program. The GSA is an organization that provides products, services, and facilities to federal, state, and local Government agencies so that they may serve the public. Any GSA Advantage member gets a significant discount off Advanced Kiosks products to ensure that government organizations get the absolute lowest price for their project.

For additional information or to discuss your own self-service project, contact us today!

Sabino Canyon Crawler Upgrades Operations With Self-Service Kiosks

A renowned natural attraction in southern Arizona has integrated a sustainable and tech-savvy approach to enhance the visitor experience.

Replacing old diesel shuttles, the Pima, AZ Regional Partnering Center introduced the emission-free Sabino Canyon Crawler in 2019. To further streamline the visitor experience, Advanced Kiosks was hand-picked to deploy four modern ticketing kiosks, designed to withstand Arizona’s extreme climate.

These kiosks have since processed tickets for over 330,000 visitors, generating $3.8 million in sales.

Despite challenges, the initiative has been successful, capturing interest from other organizations aiming to replicate the model.

Click here to read the full case study.

 

 

 

 

 

 

Newsletter Blog: Catch up on what’s happening at Advanced Kiosks!

The world is constantly evolving, and it’s no different when it comes to the self-service industry. New applications, new hardware and new software are being introduced on nearly a daily basis.

Advanced Kiosks is proud to be at the forefront of many of those changes. And to share what’s taking place at the company and the new offerings we’ve introduced, we’ve launched a quarterly newsletter.

Here’s a sample of what’s been happening at our New Hampshire headquarters and beyond:

New software

Advanced Kiosks recently released Zamok Kiosk Office Suite 3.0, a groundbreaking update to its popular self-service office management system. This update is in conjunction with a major update of Zamok 3.0, Advanced Kiosks’ proprietary kiosk management software.

Key features of Zamok Kiosk Office Suite 3.0 that have been updated and added include new translation capabilities, new and improved secure file upload, human detection technology and much more.

Expanded deployments

Validating the value of those new features is a project that’s taking place in Prince William County, Va. In an effort led by Circuit Court Clerk Jacqueline Smith and funded by Virginia Technology grants, the Circuit Court of Prince William County has rolled out 11 of Advanced Kiosks’ Zamok Kiosk Office Suite 3.0 kiosks to increase public access to services.

The kiosks are located in several locations throughout the county (no longer just the courthouse) to accommodate the busy lifestyles of residents who are unable to visit the courthouse during restrictive office hours. Here’s our case study on this project.

New hardware

For those who need self-service solutions in places where deploying a traditional kiosk might be difficult or impossible, Advanced Kiosks has introduced a new No-Power Kiosk, a tablet kiosk that does not require 110 power. Instead, it draws electricity via an ethernet cable that serves as an all-in-one power source and internet connection. The No-Power Kiosk is offered in both a wall-mounted or counter-based version, making it ideal for uses where space is tight and access to an electrical source is limited.

Because the No-Power Kiosk doesn’t require a power outlet, it opens the door to new possibilities for customer engagement or information dissemination. It can be easily moved around and placed in unconventional or remote locations such as temporary events, trade shows, conferences, or pop-up installations.

Value-added services

And to help ensure each self-service project is a success, Advanced Kiosks provides an onboarding service, an essential offering that gets customers up and running quickly and helps deliver maximum results. The onboarding service includes everything needed to get your solution deployed. An onboarding specialist continually monitors the production timeline and schedules regular check-ins to keep your project running smoothly.

These are just a few of the exciting things happening here at Advanced Kiosks, so be sure and check out the newsletter page to see what else is happening. If you’d like to learn more about what we do and read a few or our success stories, visit our Resources page.

Keep an eye out for the next edition of the newsletter, slated to come out in December. If you’re interested in exploring self-service solutions for your operation, contact one of our experts.

Language Barriers a Growing Challenge in K-12 Schools

Language-based communication issues in K-12 schools have long been a challenge for educators. More than 70% of teachers who participated in a recent nationwide survey said they have taught students for whom English wasn’t their first language, and 56% said they were concerned that the parents of these students didn’t have the English language skills to effectively participate in parent-teacher conferences and aid in their child’s education.

The challenge is only expected to grow. Statistics compiled by the U.S. Department of Education indicate that the number of students in K-12 schools learning English has increased by more than 1 million over the past 20 years.

Interprestation Having a convenient, cost-effective way to communicate with those who have a limited command of English can help improve education outcomes for students and provide a way for parents to better participate in their child’s education.

Helping to overcome language barriers is the InterpreStation from Advanced Kiosks. The InterpreStation allows those who do not speak English as a first language to ask complex questions and receive answers instantly through a human translator, at a fraction of the cost of hiring an interpreter.

By leveraging the services of LanguageLine Solutions, the kiosk offers interpretation and translation services in 240 languages plus American Sign Language, with weekly usage reports and personal information security. School systems pay by the minute for substantial savings.

The countertop kiosk features a built-in webcam and 4K monitor large enough to capture details including facial expressions and hand gestures. The system includes two VOIP handsets for crisp, clear audio communication.

InterpreStation is an excellent fit for school systems where many students and parents have limited command of English.

Contact Advanced Kiosks today for more information.

Advanced Kiosks Visits Big Sky Country

Advanced Kiosks installed the first Aegis Booth as part of its contract with the U.S. Department of the Interior (DOI) and suffice it to say it was an adventure for all.

Advanced Kiosks won a contract with the DOI for a kiosk system that will allow members of Native American Tribes to securely talk by video conferencing to Bureau of Trust Funds Administration (BTFA) representatives and access federal
benefits. Getting qualified personnel to remote locations to work with Native American Tribes is very difficult in these rural areas. The BTFA contacted Advanced Kiosk for a highly customized assisted self-service system to simulate an in-person meeting.

The first Aegis Booth kiosk is located at the Fort Peck Indian Reservation near Poplar, Mont. The reservation is home to both the Assiniboine and Sioux tribes. The nearest airports to Fort Peck are ones in Williston, N.D., 140 miles away, or Bozeman, Mont., about 400 miles away. Because the contract included installation, members of the Advanced Kiosk team traveled to Fort Peck in late July.

Advanced Kiosks Production Manager, Keith, installs Aegis Booth prototype at it's new home in Ft. Peck Indian Reservation, MT

Considering recent disruptions in air travel, Advanced Kiosks president Howard Horn left for Bozeman on Thursday, three days ahead of the planned setup date.

“The Fort Peck Reservation is not an easy place to get to even under ideal conditions,” Horn said. “Our main goal was to make sure we get there on time if there were any travel issues, and we did have issues,” he said. “There were plane delays and cancellations, rental car problems and hotels with no rooms. So, we flew into Bozeman where we knew we could get a rental car and brought our equipment and camping gear.”

When the team got to Montana, the question was: what were they going to do for three days? They decided to spend some time at Glacier National Park along the U.S.-Canada border. The park covers more than 1 million acres and includes parts of two mountain ranges.

Breathtaking views at Glacier National Park

“I called every hotel in the area and found two cancelations at two different hotels for Friday and Saturday nights,” he said. “It was beautiful, there weren’t TVs at the hotels where we stayed, and if you wanted to connect to the Internet you had to go out on the front porch, we had a great time.” Sunday, Horn just missed a deadly dust storm on the seven-hour drive to Poplar, Mont, but he made it to Fort Peck on Monday. Everyone else involved in the project was delayed 2 days.

Advanced Kiosks President Howard Horn in Montana, July 2022

According to the U.S. Census Bureau, more than 30% of the residents of the Fort Peck reservation lack health coverage. The area has traditionally suffered from high unemployment and high poverty rates, indicating the kiosk project is desperately needed.

“Several studies have made it clear that Native Americans are disproportionately underserved and economically vulnerable,” said Advanced Kiosks president Howard Horn. “These kiosks will be one step along the journey to eliminating those inequities.”

Advanced Kiosks’ contract is for one year with the option for more booth kiosks at other remote locations. The first booth was installed and is still undergoing testing.

Electronic Kiosks Help Businesses Adapt to the New Normal

As the economy recovers from the COVID-19 pandemic and unemployment remains low, businesses of all types are struggling to deliver more services with fewer staff.

Unemployment levels in mid-July 2022 stood at 3.6% for a fourth straight month, matching a near-50-year low that was reached before the pandemic began sweeping across the country in early 2020. At the same time, many of those who were put out of work due to pandemic-related shutdowns didn’t return to their jobs once the economy began to reopen. According to the National Federation of Independent Business, half of all small businesses have open positions they are unable to fill. The situation is similar for large organizations.

And as part of an effort to cope with staffing shortages, more and more companies are utilizing an electronic kiosk to deliver essential services to both customers and employees.

Streamlining services

They come in various shapes and sizes, but at their core, electronic kiosks are digital devices that allow users to perform tasks independently without the assistance of staff.

The most common form of those devices, of course, is the ATM. Thanks to ATMs, many of us haven’t been inside a bank branch in years. The digital devices allow us to withdraw cash from and make deposits to our accounts without teller assistance, with branch visits reserved for more complicated interactions such as opening new accounts or signing loan documents. In many cases, even those tasks can be performed at an ATM.

It's much the same with other businesses. Increasingly, companies are allowing their clients to perform tasks on their own time and at their own pace via a digital electronic kiosk.

Examples of how kiosks are being used in businesses include:

The remote office: Many businesses operate 24 hours a day, but employee services such as HR offices may only operate during weekdays. By using a self-service kiosk such as the Zamok Kiosk Office Suite from Advanced Kiosks, employees can receive round-the-clock access to HR services, allowing them to request vacation time or schedule changes; fill out forms and submit applications; remotely scan documents and send them to any email; print forms, documents, or receipts on demand and much more.

When it comes to delivering services to customers, the Zamok Kiosk Office Suite allows them to pay bills through third-party portals securely; place phone calls via an optional VOIP handset through a directory or slideshow of quick-dial buttons and remotely access other customer services.

And if the interaction is more complicated than what can be accomplished in a few minutes, the Zamok Kiosk Office Suite Desk allows users to sit comfortably and spread out their documents.

Wayfinding and building directories: Advanced Kiosks’ wayfinding kiosks can provide visitors with turn-by-turn directions to their destination; notify guests of activity schedules, upcoming events or other information; communicate information about local businesses or attractions and much more.   When placed in the lobby of an office building or medical complex, directory kiosks act as a virtual receptionist in your lobby, with a click-to-call phone directory using VOIP technology.

Government services: In December 2021, President Joe Biden signed an executive order with the goal of streamlining government services to eliminate some of the bureaucracy around tasks such as renewing passports, applying for permits and paying taxes. Digital kiosks are a key part of that effort.

Electronic kiosks are also increasingly being used in courthouse modernization. Tasks such as checking in with a parole office, paying traffic fines, applying for a marriage license and more can be accomplished at a kiosk.

Applications abound

Although these are some of the most common uses of kiosks in business, they aren’t the only ones. Businesses that service clients who speak a language other than English, for example, may benefit from deploying Advanced Kiosks’ Interpretation Kiosk. If the client still requires occasional help from a customer service agent, there’s the Assisted Self Service Kiosk, a secure solution that provides a way for people to hold a confidential online conversation and transfer documents safely and securely. For businesses that frequently cope with lines of customers, there’s a dynamic queuing kiosk designed for check-in, processing and visitor data gathering. The kiosk checks in visitors and sets them up in a queue, with queuing status available on-screen or displayed elsewhere for high visibility. Visitors can also be notified via text message when their turn has come.

All sorts of services can be delivered via an electronic kiosk. Businesses benefit from labor savings and increased efficiency, while customers save time and receive an outstanding experience.

To see how your business can benefit from delivering services via kiosk, reach out to the experts at Advanced Kiosks.

U.S. Dept. of the Interior Bureau of Indian Affairs partners with Advanced Kiosks

Advanced Kiosks is partnering with the U.S. Department of Interior Bureau of Indian Affairs on a kiosk project that will allow members of Native American Tribes to securely talk by video conferencing to a Bureau of Trust Funds Administration (BTFA) representative and access federal benefits.

The first prototype will be located at the Fort Peck Indian Reservation near Fort Peck, Mont. The reservation is home to both Assiniboine and Sioux Tribes. There are an estimated 10,000 enrolled tribal members, of whom approximately 6,000 reside on or near the reservation. With a total land area of 2.1 million acres, it is the ninth-largest Indian reservation in the United States.

Aegis Booth for Secure Assisted Self Service

Aegis Booth Smart Glass Demonstration

The Aegis Desk & Booth

  • Secure & Private Document Scan, Print & Transfer
    Digitize forms easily and send or file them away securely with the tap of a button
  • Secure & Private Video Conferencing Capability
    Offer comprehensive support to those who need it
  • Bill Payment
    Securely execute or receive assistance with financial transactions
  • Information Access
    Provide users access to helpful resources
  • Accessibility Features
    Including high contrast interface and Storm Navpad functionality

MORE DETAILS

According to the U.S. Census Bureau, more than 30% of the residents of the Fort Peck reservation lack health coverage. The area has traditionally suffered from high unemployment and high poverty rates, indicating the kiosk project is desperately needed.

“Several studies have made it clear that Native Americans are disproportionately underserved and economically vulnerable,” said Advanced Kiosks president Howard Horn. “These kiosks will be one step along the journey to eliminating those inequities.”

Advanced Kiosks’ contract is for one year with the option for several more. As part of the contract, Advanced Kiosks is designing, building and delivering the booth and desk hardware as well as developing the software.

Grant deadline extended

Separately, the deadline for federally recognized Indian tribes to apply for a Treasury Department grant for digital connectivity projects has been extended to Aug. 15, 2022.  The department defines digital connectivity technology projects as those involving the purchase or installation of devices and equipment such as laptops, tablets, desktop personal computers, and public Wi-Fi equipment to facilitate broadband internet access for communities where affordability is a barrier to broadband adoption and use. Tribes can receive $167,000 from this grant.

Advanced Kiosks has created a website to assist Tribes in applying for the grant. Click here for more information.

 

Devlyn Optical Teams with Advanced Kiosks to Modernize Eye Care

Devlyn On a regular basis, Advanced Kiosks helps implement self-service technology for customers of all kinds. When Houston vision care provider Devlyn Optical contacted us about their project, we tested their software on one of our kiosks at our Concord, N.H., facility to make sure that this would work out of the box.  As soon as we tried it we were all impressed and we are sure you will be too.

A Community in Need

Houston is one of the most diverse cities in America. The Houston metro area is home to more than 6.5 million people of a variety of ethnicities and income levels. Great disparities exist amongst its inhabitants, particularly when it comes to the availability of affordable health and vision care services for the city’s large Hispanic population. Residents often don’t get the care they need.

This is an issue of great importance to Jesse Devlyn, owner of Devlyn Optical. According to the International Agency for the Prevention of Blindness, there is evidence to show that between 25% and 40% of people with significant eye pathology will be affected by depression. In addition, a 2021 study appearing in the medical journal JAMA Ophthalmology indicates that correcting vision problems in school children leads to higher test scores and better academic performance.

Devlyn partnered with Advanced Kiosks for a custom kiosk project that may change the way people think about the way prescription eyeglass services and eye health checkups are delivered.

Their unique solution offers both eye health checkups and virtual eyewear style fittings in the same self-service kiosk system. While providing a one-stop-shop for eye care service was a motivating factor behind this project, Jesse Devlyn says the main driving force was a desire to make cheap and convenient healthcare more accessible for the underserved Hispanic population in the Houston area. Devlyn frequently sees a lack of these types of services for those who need them most and hopes this kiosk will inspire new ways to improve the lives of people in the Houston area and beyond.

Eye-Catching Eye Care

Eye Care Custom Kiosk

Devlyn Optical provided custom artwork for a branded vinyl wrap on their Merchant Max kiosk eye care station, creating a visually stunning kiosk. The large, portrait-style touchscreen and the LED light panel built into the top of the kiosk are bright and attractive, guaranteed to catch the eyes of passersby. The kiosk is placed in a high-traffic location in a popular Hispanic grocery store, catering specifically to that community.

The interactive software offers users the ability to try on different frame styles virtually, using a high-definition webcam and face-tracking software to show what the frames would look like on the user’s face. This technology spares the user from having to make an appointment with an eye doctor just to pick out a new style of eyeglass frames.

Custom Interactive Kiosk

Even more impressive is the ability of the kiosk to conduct remote eye health screenings. Completed virtually on the kiosk machine via custom software, the system requires only a webcam installed above the monitor to function.

For the underserved populations in the greater Houston area, these eye health services offered by the Devlyn Optical kiosk help to bridge the health service gap between economic and societal classes. The kiosk is a prime example of how self-service technology can be used to benefit communities in need and should help to inspire more healthcare organizations to follow suit.

For more details on the technology behind the eye health software, reach out directly to Devlyn Optical at 1-800-778-2145. For information about self-service technology or interactive kiosks, visit our website or call 1-603-865-1000. 

Does Your Kiosk Deployment Require a Desk? - Part 1

Self-service kiosks are a great way to allow users to handle quick tasks on their own, such as paying bills, ordering food, checking in at a health care facility or looking up information in a product catalog or building directory. They’re short transactions that self-service kiosks accomplish in thousands of stores, restaurants, and other venues every day. Organizations of all types have been adopting kiosks to provide a better customer experience via self-service.  

Paperwork

But while such tasks are easily accomplished while the user is standing, kiosks are increasingly being used in situations where the interaction is more complicated and takes much more time. For tasks such as filling out job applications, notarizing documents, help with lengthy court, tax or insurance document submissions, video conferencing with a case manager, telehealth sessions, applying for an apartment or communicating with HR, it’s unreasonable to expect people to stand for the entire process. In addition, occasions arise where users will need to scan and submit a variety of paperwork, and they’ll likely need space to spread out and organize forms.

Kiosk Paperwork In those cases, a desk and a chair will be required.

Not standing room only

Standards are difficult to quantify, but retail consumers tend to believe that 5 to 10 minutes is the maximum amount of time that they are prepared to stand in a line. It’s a good bet that kiosk users have similar feelings. If a kiosk interaction requires the user to stand for more than 5 or 10 minutes, it’s common courtesy to deploy a solution that incorporates a chair for the user to sit.

Those who may need to be seated when conducting business via kiosk include:

  • People filing court papers such as restraining orders, petition for an appointment, or motion
  • Citizens working with government agencies to apply for benefits such as Social Security, health insurance, public housing, and more
  • Applying for a building permit at the local city hall
  • Disaster victims working with FEMA to secure aid
  • Banking customers interacting with a remote loan officer or customer service personnel
  • Employees filling out new hire paperwork with the company’s HR department 

The answer to these issues is the A.S.K. (Assisted Self-Service Kiosk) 3.0 solution from Advanced Kiosks.

Assisted Self Service Kiosk

A.S.K. 3.0 leverages the Aegis Desk, Zamok Kiosk Office Suite 2.0, and cutting-edge videoconferencing equipment including webcams, 4K monitors, and directional soundbars to recreate a person-to-person experience with technology. The transfer of data and documents is secure and easy.

This self-service station affords users comfort as well as the tools to get more done. The desk is tamper-proof, with all switches, wires, and ports under lock and key.

For more on how A.S.K. 3.0 can help your organization better serve your customers, reach out to the experts at Advanced Kiosks.

764 HR Professionals Surveyed on Technology Issues

Delivering HR Services in the Modern World

Manufacturing facilities, hospitals, logistics hubs, and other 24-hour operations face a variety of challenges when it comes to providing human resources services to their employees. HR offices are typically only open during weekdays, but a significant portion of the workforce may be on the job at night or the weekends, or work in remote locations not large enough to support a dedicated HR office. That disconnect can make it difficult for employees to accomplish tasks such as submitting vacation requests, updating personal information, or making changes to insurance information.

Complicating those challenges are the dual effects of the COVID-19 pandemic and an ongoing labor shortage. Even if an HR office is fully staffed, having face-to-face interactions with employees is likely discouraged, making the delivery of services even more difficult.

To adapt, HR departments around the country are incorporating technology to both cut costs and improve service.

Increasing tech investments

A recent survey of 764 HR professionals across various industries in the United States, conducted by business technology review site TrustRadius, spotlighted some of the issues facing HR departments as well as the ways technology is helping to address those issues.

The survey found that the vast majority of HR teams (74%) feel challenged by the pandemic, with 38% saying they are exhausted. They’re increasingly turning to technology for respite, with 55% of HR professionals saying that their companies are spending more on HR technology right now. Of those, 45% are spending to upgrade their existing tech stack, while 38% are purchasing new tech.

And in many cases, those investments are in self-service technology that allows workers to perform many HR tasks on their own, without the need to interact with a member of the HR team.

Zamok Kiosk Office Suite Advanced Kiosks’ Zamok Kiosk Office Suite 2.0 is the perfect technology solution for providing HR services even when the HR office is closed. Placed in the break room, cafeteria, or other easily accessible location, the kiosk and software solution serves as an extension of your HR department, providing your employees with the best possible experience whenever and wherever they’re on the job.

For a company, deploying Zamok Kiosk Office Suite 2.0 as an HR solution can:

  • Provide 24/7 employee access
  • Reduce HR staffing demands
  • Ensure documentation accuracy
  • Audit and track user activity
  • Increase employee engagement and satisfaction

For workers, implementing an Zamok Kiosk Office Suite 2.0 HR solution allows them to:

  • View time clock and payroll information
  • Submit vacation and PTO requests
  • Sign up or make changes to benefit
  • Schedule HR appointments
  • And much more

In addition to these features, the Zamok Kiosk Office Suite 2.0 solution can provide services including MSDS access, the delivery of company communications, and employee orientation and training. When combined with an optional VOIP handset, users can place phone calls through a directory or slideshow of quick-dial buttons. To date, the VOIP handset on existing Zamok Kiosk Office Suite 2.0 deployments has been used to make more than 46,000 calls.

Scan Print Voip Forms

Zamok Kiosk Office Suite 2.0 can also provide the HR department with analytics that can be used to determine the types of services that are most in-demand among workers, increasing employee satisfaction by allowing the department to continually improve the services they provide.

And by eliminating paper-based processes and reducing demand on HR staff, Zamok Kiosk Office Suite 2.0 can trim printing and mailing expenses, save on labor costs, and improve staff retention.

The Zamok Kiosk Office Suite 2.0 HR solution provides employees with 24/7 access to a service portal for all your digital HR resources. Contact us today for more information!

Kiosks and Windows 11

People who work in the technology universe tend to share a common trait: They want to be at the forefront of technological advances. They want the latest hardware, the latest software, and of course, the latest operating system.

It’s no surprise, then, that kiosk manufacturer Advanced Kiosks has been fielding dozens of calls from deployers about the Pro version of the latest Microsoft operating system, Windows 11, and when they might see it on their self-service kiosk systems. Windows 11 has received positive reviews from users for its improved visual design, window management, and an increased focus on security.

But if you’re eager to see Windows 11 Pro as part of your kiosk project, we advise you to be patient.

Advanced Kiosks hasn’t upgraded their kiosks to Windows 11 Pro for several reasons. One of the biggest has to do with what we’ve all come to expect when Microsoft releases a new product. Previously unknown bugs and security issues arise, requiring regular patches. Occasionally, those patches create issues that result in operational problems such as failed updates, system crashes, or applications that no longer function as expected. Occasionally, the device locks up completely and you’re forced to roll back the OS to the previous version.

And if your livelihood depends on 24/7 uptime for your kiosk deployment, those issues are the last thing you want.

Why Hasnt Advanced Kiosks Upgraded To Windows 11

Along with the kiosk itself, electronic self-service devices include a host of peripherals, including card readers, VOIP devices, interactive touchscreens, RFID readers, scanners, printers, and more. All of these depend on drivers that need to be thoroughly tested to guarantee they function properly with Windows 11.

We are currently putting our custom kiosk software Zamok through rigorous testing to make sure no issues arise from updating to Windows 11. We’re also testing the custom GPOs and registry changes that assist in locking the kiosk down and creating a secure environment, as well as the drivers that make those peripherals perform.

So, when asked when our kiosks will begin using Windows 11 Pro, our answer needs to be, “As soon as we’re sure our hardware and Windows 11 are ready to work together.”

Advanced Kiosks is at the forefront of kiosk technology, and this includes our commitment to making sure our kiosks are secure and function as intended. Once we complete our testing and Microsoft completes its patching process, our kiosk systems will carry Windows 11 Pro.

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