Aegis Remote Service Platform

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Aegis Remote Service Platform

Deliver live, secure access to services in any location

The Aegis Remote Service Platform allows agencies to extend service delivery beyond traditional offices.

Citizens can connect with staff through secure video assistance, complete forms, exchange documents, and receive help all within a controlled, agency-managed environment.

The Access Challenge

Many agencies are responsible for serving communities where accessing public services can be difficult. In some areas, residents may be hours away from the nearest service office. In others, limited broadband infrastructure, lack of personal devices, or digital literacy barriers make it difficult for citizens to independently access and complete services online.

Common access challenges include:

Long travel distances to government offices
Limited or unreliable broadband connectivity
Lack of personal computers, smartphones, or printers
Low digital confidence among some citizens
Services that still require live assistance from staff

These barriers can prevent residents from receiving the services they need. The Aegis Remote Service Platform helps agencies overcome these challenges by establishing secure service locations where citizens can receive guided support without relying on personal technology or traveling long distances.

How Aegis Works

The Aegis Remote Service Platform combines secure hardware, remote communication technology, and workflow automation software into a single service delivery platform.

Users can connect directly with agency staff through live video assistance, replicating a face-to-face meeting. During the session, they can complete digital forms, scan, print or exchange documents, receive expert guidance, and finalize transactions in real time. Agents can actually take control the kiosk hardware remotely, driving the entire session and allowing the citizen to sit back and relax while their business is handled.

The platform allows staff to assist multiple locations remotely while maintaining a consistent, secure service experience for the public. For agencies, this means services can be extended to remote locations, partner facilities, and underserved communities without the cost of staffing a full office.

Aegis Remote Service Platform desk in use

Aegis Desk

Aegis Dashboard

Aegis Cam

Optional Aegis Booth

Platform Components

The Aegis Remote Service Platform combines multiple technologies into a single managed system for remote service delivery.

Aegis Desk: A dedicated service station designed for extended interactions. The desk configuration provides a comfortable seated environment for completing longer service sessions and ample surface space to place belongings and documents.

Aegis Dashboard: The Zamok-powered administrative control center that allows staff to manage remote sessions, monior service usage, and maintain operational oversight of all deployed locations.

Integrated Webcam: Enables high-quality video communication that simulates face-t0-face interaction between users and remote staff, helping create a more natural and effective service experience.

Optional Aegis Booth: A privacy-focused enclosure designed for sensitive conversations or longer service interactions. The booth provides acoustic isolation and optional environment features that support comfortable sessions.