Advanced Kiosk Limited Warranty

Advanced Kiosks builds high-quality, commercial-grade kiosk systems designed for long-term use in real-world environments. Most hardware products built in-house include a standard one-year limited warranty and access to our technical support options.

Advanced Kiosks provides 24/7 support access through our support website, including product documentation, knowledge base articles, support ticket options, and other service resources. Support options may vary depending on the product, service plan, and customer requirements.

https://advancedkiosks.com/support/kiosk-technical-support/
https://advancedkiosks.com/kiosk-knowledgebase/

Extended warranty coverage may be available for customers who require additional protection beyond the standard one-year limited warranty. Please contact Advanced Kiosks for available extended warranty and service options.

After the warranty period expires, the cost of replacing hardware items can vary depending on the specific components required. Our hardware is designed to be modular, allowing individual parts to be replaced rather than replacing the entire kiosk. This can help minimize long-term service costs. If hardware replacement is needed, Advanced Kiosks can provide a breakdown of the costs for the specific components required at that time.

Engineered for Quality

Advanced Kiosks takes pride in building self-service computer kiosks with commercial-grade components and American-made enclosures. Our products are designed to be durable, serviceable, and reliable in the field for years to come.

Because our kiosk systems are engineered with modular components, they are easier to support, repair,and maintain over time. This approach helps reduce down time and supports a lower long-term cost of ownership.

When comparing kiosk solutions, be sure to consider more than the initial purchase price. Warranty coverage, serviceability, technical support, component quality, and ongoing cost of ownership all play animportant role in the long-term value of your kiosk system.

Advanced Kiosks Warranty Terms

Below are the general computer kiosk terms and conditions regarding our warranty policy. Certain upgraded or extended warranties may be available for your product, offered at the discretion of the company.

The warranties and conditions are as follows:

Advanced Kiosks will replace, at its own expense, any systems, components, and/or materials found to have defective parts or damage due to assembly, construction, or other activity shown to have occurred at the manufacturing facility.

The warranty starts on the date the kiosk is shipped. The customer must make a warranty claim prior to theclose of business hours on the last day of the warranty coverage period.

Replacement costs under the warranty include shipping and processing charges and any taxes associatedwith the original order.
The customer must follow the warranty claim procedures listed below.

If you purchased a product that is covered by the warranty in the continental United States or Canada, you are entitled to return-to-depot shipping service during the warranty period, subject to the following terms and conditions:

Return-to-depot service is available only for products purchased and located in the continental United States or Canada. Advanced Kiosks will make reasonable efforts to repair your product within 10 business days of receipt at the repair facility.

To begin a warranty claim, please visit the Advanced Kiosks support website to review available support options, product documentation, knowledge base articles, and instructions for starting a support ticket.

When filing a claim, be prepared to provide the following information:

• Company name
• Model and serial numbers of the equipment
• Brief description of the problem
• Location/address of the equipment

Upon receiving an issue call or support request, we will provide you with an incident number. You should record this number for future reference, as this will expedite support should you need to contact us about the issue.

A Return Material Authorization Number, or RMA number, and return instructions will be provided when applicable.

You are responsible for packaging the product sufficiently to prevent damage in transit. Packaging is available for purchase from Advanced Kiosks. You are responsible for freight costs to the depot repair facility, and any export taxes, customs duties, or other charges associated with transporting the product.

A product that has been damaged either in transit or by the end user will not be covered under the warranty repair program.

The following peripheral items carry the standard manufacturer’s warranty if sold as part of the initial unit configuration:

• Printer: manufacturer’s warranty, usually one year

All computers needing service will be returned to their original configuration. Advanced Kiosks is not responsible for any data loss. Please back up your data routinely.

The limited warranty does not cover damage including, but not limited to, damage resulting from accident,unreasonable use, neglect, alterations, improper service, improper installation, improper connections with peripherals, internet connection issues, or other causes not arising out of defects in material or workmanship.

Liability is limited to replacement of the affected part or product with a functionally equivalent or upgraded replacement unit. Repair or replacement of the part or product shall neither extend nor decrease the warranty period.

Outdoor kiosk systems are not designed for salt-air environments. Corrosion due to salt air is not covered by our warranty.

Please contact Advanced Kiosks with any further kiosk system warranty questions.