Self Service Kiosk Market Research

Peer-reviewed Research Articles and Papers

It’s about the data.  At Advanced Kiosks we started down a path years ago to do a consulting type of sale process where we advised our customers on everything from what kiosk model they should use and to how to get the results that they need.  Our customers are now trying to do more with self-service technology and to give them the best advise we are on top of the current research around the world on Self-Service technology.

We have list some of the articles that we have found of value here.

These papers have been instrumental in our ability to advise our customers and have brought around new features such as the Instructional Popup Window, and new products such as the Aegis Desk.  At the end of the day it is about these systems actually being used successfully by your customers so that they get an self-service experience that builds trust in your brand, because it was done well.

Research

CUSTOMERS CAN DO BETTER! A CASE STUDY OF SELF-SERVICE KIOSK TECHNOLOGIES AT THE GERMAN FEDERAL EMPLOYMENT AGENCY

“Data quality is the highest (even higher compared to data entry by an employee) in case of an assisted data entry by the customer at a self-service terminal with agency employees providing help and answering questions.”

VIEW ARTICLE

Klier, Julia; Klier, Mathias; Müller, Anna-Luisa; and Rauch, Christian, “Customers Can Do Better! A Case Study of Self-Service Kiosk Technologies at the German Federal Employment Agency” (2015). Wirtschaftsinformatik Proceedings 2015. 21.

sfo

Enhancing the Usability of Self-service Kiosks for Older Adults: Effects of Using Privacy Partitions and Chairs

“Task completion time was significantly shorter while the average reaction time was longer when they were seated than standing. Sitting also reduced workload in multiple dimensions, including time pressure and frustration.”

VIEW ARTICLE

Hyesun Chung – Department of Industrial Engineering, Seoul National University, Seoul, South Korea – Woojin Park

research

Effect of sitting or standing on touch screen performance and touch characteristics

“Effect of standing on performance and touch characteristics is greater at smaller button sizes (<20 mm). For participants with and without motor-control disabilities, standing led to more misses and greater exerted peak forces and impulses.”

VIEW ARTICLE

Amrish O Chourasia, Douglas A Wiegmann, Karen B Chen, Curtis B Irwin, Mary E Sesto – Department of Orthopedics, Trace Center, University of Wisconsin-Madison, 2104 Engineering Centers Building, Madison, WI 53706, USA

research

User Acceptance of E-Government Services

“Results indicate that effort expectancy has a significant influence on individual intention to use information kiosks, which means that the majority of users think information kiosks systems should be easy to use.”

VIEW ARTICLE

Hung, Ying-Hsun; Wang, Yi-Shun; and Chou, Seng-Cho T., “User Acceptance of E-Government Services” (2007). PACIS 2007
Proceedings. 97.
http://aisel.aisnet.org/pacis2007/97

research

User Acceptance of E-Government Services

“Social influence has a significant effect on users’ intentions in relation to information kiosks. Thus, providers should be aware of the importance of social influences.”

VIEW ARTICLE

Hung, Ying-Hsun; Wang, Yi-Shun; and Chou, Seng-Cho T., “User Acceptance of E-Government Services” (2007). PACIS 2007
Proceedings. 97.
http://aisel.aisnet.org/pacis2007/97