Self Service Kiosk Market Research
Peer-reviewed Research Articles and Papers
It’s about the data. At Advanced Kiosks we started down a path years ago to do a consulting type of sale process where we advised our customers on everything from what kiosk model they should use and to how to get the results that they need. Our customers are now trying to do more with self-service technology and to give them the best advise we are on top of the current research around the world on Self-Service technology.
We have listed some of the articles that we have found of value here.
These papers have been instrumental in our ability to advise our customers and have brought about new features such as the Instructional Popup Window, and new products such as the Aegis Desk. At the end of the day, it is about these systems actually being used successfully by your customers so that they get a self-service experience that builds trust in your brand because it was done well.
CUSTOMERS CAN DO BETTER! A CASE STUDY OF SELF-SERVICE KIOSK TECHNOLOGIES AT THE GERMAN FEDERAL EMPLOYMENT AGENCY
“Data quality is the highest (even higher compared to data entry by an employee) in case of an assisted data entry by the customer at a self-service terminal with agency employees providing help and answering questions.”
Klier, Julia; Klier, Mathias; Müller, Anna-Luisa; and Rauch, Christian, “Customers Can Do Better! A Case Study of Self-Service Kiosk Technologies at the German Federal Employment Agency” (2015). Wirtschaftsinformatik Proceedings 2015. 21.
Enhancing the Usability of Self-service Kiosks for Older Adults: Effects of Using Privacy Partitions and Chairs
“Task completion time was significantly shorter while the average reaction time was longer when they were seated than standing. Sitting also reduced workload in multiple dimensions, including time pressure and frustration.”
Hyesun Chung – Department of Industrial Engineering, Seoul National University, Seoul, South Korea – Woojin Park
Effect of sitting or standing on touch screen performance and touch characteristics
Amrish O Chourasia, Douglas A Wiegmann, Karen B Chen, Curtis B Irwin, Mary E Sesto – Department of Orthopedics, Trace Center, University of Wisconsin-Madison, 2104 Engineering Centers Building, Madison, WI 53706, USA
User Acceptance of E-Government Services
“Results indicate that effort expectancy has a significant influence on individual intention to use information kiosks, which means that the majority of users think information kiosks systems should be easy to use.”
Hung, Ying-Hsun; Wang, Yi-Shun; and Chou, Seng-Cho T., “User Acceptance of E-Government Services” (2007). PACIS 2007
Proceedings. 97.
http://aisel.aisnet.org/pacis2007/97
User Acceptance of E-Government Services
“Social influence has a significant effect on users’ intentions in relation to information kiosks. Thus, providers should be aware of the importance of social influences.”
Hung, Ying-Hsun; Wang, Yi-Shun; and Chou, Seng-Cho T., “User Acceptance of E-Government Services” (2007). PACIS 2007
Proceedings. 97.
http://aisel.aisnet.org/pacis2007/97
From Our Blog
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