Services: Managed Services
Advanced Kiosks is invested in your long-term solution success. In other words, we offer contract services that go beyond development and deployment to keep your kiosks running smoothly and serving your customers well. Listed below are some of the managed services available for our customers.
Monitoring, Alerts and Notifications
One way we manage your kiosk after deployment is by monitoring each kiosk in real time. If the state of your kiosk varies outside of established parameters, Advanced Kiosks will log the event and do what is necessary to bring it back to an acceptable condition. Then we log all of these events and provide reports as part of a monthly service.
Software and Operating System Updates
Advanced Kiosks will keep your kiosk software and operating systems up to date. We do this by applying the appropriate updates, plugins and upgrades for the kiosk computer operating system, as well as third party software.
We install, manage and report all antivirus software updates and activity to make sure your kiosk stays secure. Not only do we screen for malicious software, but we also conduct regular scans and address any found problems.
Inventory Management and Reporting
Advanced Kiosks will track kiosk hardware usage and statistics for you. From the data we collect, we then recommend upgrades and offer solutions for other related issues on an annual basis.
Monthly Executive Summary Reports
At the end of each calendar month, Advanced Kiosks will compile and present a report on all kiosk activity. This data is collected from all kiosks in the field over the course of that month to help you stay in the know.