That’s why we developed Zamok: the kiosk management platform that keeps every kiosk in your network online, secure, and performing at its best.
Well, what is Zamok? Zamok is not just a piece of software. It is the command center for your entire kiosk network. It connects every kiosk to a web-based dashboard, giving administrators full control over operations, updates, reporting, and security from one centralized location.
Building Trust Through Reliability
Self-service kiosks play a critical role in public service delivery, campus operations, and enterprise environments. When people interact with a self-service kiosk, they expect it to work — consistently, securely, and without interruption. That expectation of reliability is the foundation of trust between your organization and the public you serve. For many organizations, they are the first and sometimes only point of contact between the public and essential services. When kiosks go offline, users lose access, operations slow down, and trust erodes.
Zamok Uptime ensures that every kiosk in your network is performing as intended. Through real-time monitoring and automated alerts, administrators can see the live status of each kiosk, identify potential issues, and take immediate action before they disrupt service. The result is a seamless user experience supported by reliable technology that reflects well on the organization behind it.
Zamok’s reliability is something we take great pride in.
Over the past 90 days, the Zamok Dashboard has maintained an uptime of 99.988%, with 100% availability recorded over the last 30 days. On average, the system responds in under 250 milliseconds. Even minor service interruptions are rare, and are typically resolved in under five minutes. This level of consistency rivals enterprise-grade cloud infrastructure, demonstrating that Zamok isn’t just software, but a trusted operational backbone for organizations nationwide.
Zamok’s capabilities are proven in the field through high-profile deployments across the country: In Richland County, South Carolina, tax payment kiosks introduced in 2025 now allow residents to complete transactions closer to home.
With Zamok’s uptime monitoring and reporting, county staff can oversee every unit remotely, ensuring consistent service availability and accurate data tracking.
In Prince William County, Virginia, the Circuit Court deployed a network of kiosks powered by Zamok to provide 24/7 access to court services such as payments, document submission, and case lookup. Clerk of Court Jacqueline Smith called the system “as close to plug and play as a kiosk could be,” emphasizing how reliability and proactive monitoring allowed the county to expand services without expanding staff.
A Complete Management Ecosystem
Zamok Uptime is part of a larger system designed to simplify kiosk operations and improve long-term performance. Beyond monitoring and analytics, Zamok includes a full suite of management and security tools that give organizations total control and peace of mind.
- Remote Management: Administrators can update content, push forms, and apply patches without visiting physical sites. Whether you’re managing ten kiosks or a hundred, Zamok allows you to take action across your entire network with just a few clicks right from your desktop.
- Content Management: Updates and form changes can be deployed simultaneously across every kiosk in the network. This ensures that all information remains accurate, up to date, and consistent with organizational standards.
- Access Control: Permissions and security settings can be customized by role, maintaining data integrity and protecting sensitive information. Administrators can restrict browsing, enable whitelisted websites, and enforce session resets to safeguard every user interaction.
- Usage Analytics: Real-time dashboards show exactly how and when kiosks are being used, helping organizations refine placement and content strategies.
Turning Insights into Action
Reliability is only part of the equation. Zamok also turns everyday kiosk activity into actionable data that helps organizations measure performance, track return on investment, and justify future deployments.
Every Tuesday morning, Zamok Reports land in administrators’ inboxes, providing a clear weekly summary of how each kiosk is being used. From sessions completed and forms submitted to calls placed and documents scanned, these reports reveal how users engage with your services and where improvements can be made.
- Sessions Completed – Track overall usage and identify high-traffic locations where kiosks deliver the most impact.
- Forms Submitted – Measure digital adoption and evaluate how efficiently users are completing their tasks.
- Calls Placed – Highlight areas where users still rely on live assistance, helping teams fine-tune service delivery.
- Documents Scanned – Monitor paper reduction and workflow improvements across your organization.
For government agencies, universities, law enforcement offices, and businesses managing multiple locations, these weekly insights eliminate guesswork and simplify decision-making. They also make it easier to demonstrate ROI and justify funding for future projects — turning transparency and performance into lasting trust.
By consolidating these capabilities under one platform, Zamok eliminates the need for multiple tools or manual oversight. The result is a stable, measurable, and cost-effective kiosk network that serves both users and administrators effectively.
At Advanced Kiosks, we believe confidence isn’t built on claims — it’s built on results. Zamok provides the foundation for that confidence, keeping your self-service technology dependable, secure, and effective for the long run.
Make Zamok work for you – manage, monitor, and measure every kiosk from one secure and powerful platform: advancedkiosks.com/products/kiosk-software
