Advanced Kiosks, a leading provider of self-service solutions, is redefining the industry by making artificial intelligence (AI) a cornerstone of its operations. Through strategic integration of AI across multiple facets of its business, the company is driving the evolution of self-service kiosks, enhancing customer experiences, streamlining internal workflows, and setting new standards for innovation.
Prioritizing the Customer Experience with AI Technology
At the forefront of Advanced Kiosks’ initiatives is the “Ask AK Ai” chatbot, which has been implemented across various touchpoints of the customer journey. This AI-driven chatbot is designed to assist customers from the moment they visit the AdvancedKiosks.com website.
The chatbot is equipped with comprehensive knowledge of the company’s products and services, drawn from the information available on the website and rigorous training by the staff. This allows the chatbot to provide immediate and informative responses to customers’ questions, guiding them through the exploration and purchase process more efficiently.
Beyond the website, Advanced Kiosks has also integrated the “Ask AK Ai” chatbot into the back-end of Zamok Kiosk Management Software. This AI assistant empowers kiosk administrators to find answers to their questions and troubleshoot issues without the need for a support ticket. The chatbot can address a wide range of inquiries, from configuring user interfaces to generating performance reports, making the kiosk management process more user-friendly and self-sufficient.
Optimizing Internal Workflows with AI
Behind the scenes, Advanced Kiosks leverages AI tools to streamline workflows and improve productivity. From automating repetitive tasks to enabling employees to expand their skill sets, these tools ensure the team stays ahead of industry trends and continues delivering innovative solutions.
Making Technology More Accessible with AI-Driven Tutorials
To help customers and end-users fully utilize their kiosks, Advanced Kiosks has created a series of highly customizable tutorial
videos powered by AI. These videos feature an AI-powered avatar that can clearly and concisely demonstrate product features and workflows, making the self-service experience more approachable for customers and end-users.
Zamok FaceLock: Smart Security for Kiosks
Security is a critical component of any self-service solution, and Advanced Kiosks has set a new benchmark with Zamok FaceLock. This AI-driven biometric feature enhances security and privacy by continuously monitoring the user’s presence during their session.
Unlike traditional facial recognition systems, FaceLock prioritizes privacy by tracking facial features without storing personal data. If a user moves away from the kiosk camera, the system automatically ends the session, ensuring sensitive information remains protected. Customizable options for countdown timers and sensor sensitivity allow organizations to tailor the system to their specific needs.
Leading the Industry in AI Innovation
By integrating artificial intelligence into customer-facing and internal operations, Advanced Kiosks is transforming the self-service landscape. From enhancing customer interactions to creating more efficient workflows and developing engaging resources, the company is paving the way for smarter, more adaptive kiosk technology.
Zamok FaceLock exemplifies this commitment to innovation, offering advanced security without compromising user privacy. As AI continues to shape the future of technology, Advanced Kiosks remains dedicated to delivering solutions that are as intelligent as they are practical.
Want to start your self-service journey or just learn more about our innovative products and services? Contact us here to start the conversation.
