Watch Video Demonstration of Kiosk Office Suite for Housing Authorities

Welcome to the Advanced Kiosk’s Kiosk Office Suite. A revolutionary solution for housing authorities, designed to provide 24/7 access to critical services and automate essential tasks. With the Kiosk Office Suite, your residents can seamlessly check in for appointments, pay rent, and scan or submit documents, all while guided by an intuitive, easy-to-use interface. We have created this video for you to experience an overview of the primary software features. Though we are featuring a case study at the end of the video, we encourage you to dream big. The kiosk office suite can be configured to your organization’s exact needs.

Eleven new computerized kiosks are being set up around the county to provide the community with easy access to resources. KIMT News 3’s Jessica Brinke joins us live in Rochester to show us how the kiosk works. Jessica.
George, you can see one of the 11 new kiosks here at the county’s campus…

Welcome to the kiosk office suite scanner product demonstration. The Document Kiosk Scanner option features a full-sheet, flatbed scanner encased in a durable metal enclosure with a thick, spring-loaded plexiglass cover. Since the Kiosk Office Suite software works on a variety of kiosks, those kiosks have a variety of scanner model options, and we can certainly customize the solution to work with your preferred scanner. Now we will scan and send a document from the kiosk. The scan process and all its instructions and actions are controlled in XAML to your own custom specifications. Watch as we submit some paperwork remotely through the Kiosk Office Suite interface. These guides and questions can be customized and translated into the preferred language. Here we can see the modal title and scan instructions being configured in the workflow. This will actually appear before scan starts, and it gives instructions on how to use the scanner to the person that’s using the scanner.

So, you can tell this particular scan instructions was made for a single page scanner. You can delete questions, you can add more questions, and then you can change the questions that are in here to more properly represent the type of scanner that you have. An informational pop-up is used here to demonstrate to the user how to use the kiosk. This pop-up can be customized using the ZAMOK kiosk management software, according to the type of scanner being used. There is a default configuration preset in the software to get you up and running in no time. Here, we see an administrator customizing the instructional pop-up from his desk. Now let’s scan a document. The flatbed scanner can scan a variety of items, including driver’s licenses, passports, magazines, and even papers that are crumpled or folded. The document will display on the screen for review. We can rescan, add a page, or simply continue. If we want a copy of the scan, we will enter our email address here. Now we will choose who to send the document to. These options are configured using Xamak and can be individuals or email groups. Here in ZAMOK is where you set the recipient choices of the contacts who will receive the scanned documents. These contact options would be set first in the accounts menu of ZAMOK. Process can be configured to ask additional questions along the way for collecting information. The scan process and all its instructions and actions are controlled in XAML to your own custom specifications. Now we will send the scan. Don’t forget to remove the document. Here, we can see that I have received a copy of the scan directly in my email box, in addition to the recipients. Welcome to Advanced Kiosk’s Kiosk Office Suite, designed for housing authorities to simplify rent payments and enhance user security. Today, we’ll walk you through how a user can conveniently and securely make a rent payment. Here, the user selects the Pay Rent option Advanced Kiosks Facelock Security is then activated, requiring the user to accept the terms and conditions for the security feature. Once confirmed, Facelock secures the session, ensuring the user’s experience is both protected and private. An instructional pop-up provides clear step-by-step guidance, showing the user how to make their payments. This pop-up makes it easy for users to understand the process, adding an extra layer of support. The rent payment is handled by a third-party portal selected by the Housing Authority. This gateway is hosted on the web, accessible from the kiosk, but secured to prevent browsing beyond the payment page. The integrated web filter restricts browsing to only the sites you permit, ensuring a controlled and secure experience. The kiosk offers an optional card reader for quick, seamless payment processing. Throughout the payment process, the kiosk provides convenient access to translation, a call option, and a home button on the navigation bar, all configurable within ZAMOK. BaseLock continually monitors the session. If the user’s face moves out of view, a timer initiates, ready to clear the session for privacy unless the user returns to complete their transaction. Once the payment is complete, a receipt is printed instantly. Facelock again secures the session, clearing all data and logging out when the user steps away, ensuring privacy and security for the next visitor. Here we are with another product demonstration. We are going to talk about calling for assistance with the Xamock Calling VoIP feature, the informational pop-up window, and the value that this provides. We’re going to watch this instructional pop-up video.

With the ZAMMock calling feature, you can quickly call a contact for help. Here’s how to make a call. Start by selecting a contact from the directory. It’s as simple as a tap. For privacy, pick up the handset. If you need to enter an extension, use the on-screen dial pad. Or, if you need to multitask, minimize the call window and continue your work. You can reopen the call window with this button. Once you’re ready, just tap “Make a Call” and you’re all set.

In this case, we’re not using a welcome video to describe anything on the kiosk, but we are using the informational pop-up video on a particular button. Every button on this screen can have the informational pop-up feature to And that value is huge. This one describes to the user in detail, in a very quick video, how to use all the functionality of this particular button. In this case, the pop-up video is for being able to do phone calls from the kiosk. These informational pop-ups are configured through ZAMOK, our kiosk management software. You don’t have to have a handset on these kiosks, but we do recommend it for personal privacy. It’s part of our PII series. You may have somebody in your lobby where there is a crowd and the user would like to have some privacy that a handset can provide. The person doesn’t have to watch the video. All they’ve got to do is touch the screen to bypass it. Okay, let’s make a call. Now we’re seeing a staff directory. This is all customizable for your office. Rather than using people’s names, you could label the button by need. These contacts can be individual lines, departments, or call groups. Here you see the calling feature. You can minimize this if you need to. One of the reasons for this minimize feature is you may be trying to fill out a form and you need to ask for help. Now we can fast forward a little bit here because this is all the same thing that the movie showed us.

Here, I am going into a Section 8 form, and this is the beginning of the form. Notice that when I’m in the form, I still have the phone button available. You can get someone on the phone while you are filling out the form. We can pick up the handset and call somebody. The person on the other end can go to our website and they can log into ZAMOK. In the ZAMOCK interface, they will see some kiosk administration functions. In this example, they now can see Document Kiosk in the lobby. By clicking this button, the administrator can see exactly what the kiosk user is doing on the screen. The administrator can then help guide the user through to form completion and submission, whether it be print or email. The VoIP functionality and handset can be used for a call for help, Checking in or any other situation that may require speaking with someone directly.

Welcome to the Reno Housing Authorities Forum Center. Here you can view and print various forms related to our housing programs and services. To begin, click a link to jump to the correct department’s forms. Choose the form you need. Click Print and retrieve your form from the tray below the keyboard. And that’s it. You are now ready to use the Reno Housing Authority Forum Center kiosk. Thanks for watching!.

With the Kiosk Office Suite, transform your customer service into a streamlined, paperless process that enhances user interaction and improves accuracy. Experience the future of housing authority operations, where innovation meets reliability.