Self-service Kiosks for Housing Authoritites
Housing Authority kiosks are transforming service delivery.
Part of the digital transformation of many housing authorities is the automation of documentation and customers serving themselves. Self-service kiosks give these housing authorities and their customers many benefits, including:
- Reduced visitor wait times and improved customer service
- Customer access to resources 24 hours a day 7 days a week
- Increase staff efficiency with less paper
- Lower operational and labor costs
- Weekly reports and statistics for tracking usage data
- Real time notifications of any problem at the kiosks
- User interface translation in almost any language
- Accessibility for handicapped individuals
- Instant access to live interpretation service
Housing Authorities Overview
Housing authorities face increasing demands to provide efficient, accessible, and secure services to residents. Advanced Kiosks offers self-service kiosk solutions designed to streamline operations, reduce administrative burdens, and enhance the resident experience. Our kiosks provide critical services such as document scanning, rent payments, form submission, and appointment scheduling—all without the need for staff intervention.
With integration capabilities for Public Housing Management Software (SACS, Yardi, MRI), our kiosks ensure seamless data processing while maintaining security and compliance. Whether placed in lobbies, community centers, or high-traffic areas, these interactive kiosks empower residents with 24/7 access to essential services.
By automating routine processes, housing authorities can lower operational costs, improve service delivery, and ensure residents receive timely assistance.
Housing Authority Applications
Document Management
Handling paperwork is easier with self-service kiosks that allow residents to securely scan, submit, retrieve and print documents without staff assistance.
The system supports multi-page scanning, guiding users through the process to ensure all necessary documents, such as lease agreements, income verification, and IDs, are submitted correctly.
Digital uploads accelerate processing times, reduce the risk of lost paperwork, and ensure documents reach the appropriate department securely with optional receipt printing.
Additionally, kiosks provide on-demand printing for lease agreements, benefit letters, and policy documents while incorporating privacy features like document retraction to safeguard sensitive information.
Form Submission & Applications
Completing and submitting housing-related applications is more efficient with a digital system that reduces paperwork and streamlines approvals.
Step-by-step guidance ensures all required fields are completed correctly, minimizing delays caused by missing information, while digital signature capabilities eliminate the need for in-person signing.
The system supports multiple submission methods, including direct database uploads, secure email delivery, and print-and-submit options to accommodate different workflows.
By automating form intake, housing authorities can speed up approvals, reduce administrative workload, and enhance record-keeping accuracy.
Rent & Bill Payments
Managing financial transactions is more convenient when residents have access to a secure, self-service kiosk for rent, utility bills, late fees, and other payments.
Real-time integration with Public Housing Management Software, such as SACS, Yardi, and MRI, ensures accurate accounting and immediate transaction updates.
Users receive instant receipts via print or email for confirmation, while the kiosk’s secure payment interface protects against fraud and unauthorized transactions.
By offering a self-service payment option, housing authorities can reduce office traffic, streamline payment processing, and improve financial efficiency.
Appointment Scheduling & Check-In
Residents no longer need to make phone calls or visit the office to schedule an appointment with housing specialists, caseworkers, or maintenance staff.
Automated confirmations and reminders via email or text help minimize missed appointments and improve scheduling accuracy.
When visitors arrive, they can check in at the kiosk, instantly notifying staff and ensuring a smooth flow of service.
By streamlining appointment booking and check-in, housing authorities can reduce front desk workload, shorten wait times, and improve overall operational efficiency.
Communication & Resident Services
Residents can quickly connect with housing authority staff and access essential information through a variety of communication tools available at self-service kiosks.
VoIP calling enables direct conversations with designated staff without the need to wait in long lines, while pre-configured contact lists ensure residents reach the right department for rent inquiries, maintenance requests, or policy questions.
Video calling options provide remote customer service, allowing residents to get assistance even when staff are off-site.
Additionally, digital bulletin boards display policy updates, community resources, emergency alerts, and upcoming events, ensuring residents stay informed and engaged.
Accessibility & Multilingual Support
Housing authorities can ensure all residents, regardless of language or ability, have equal access to essential services through inclusive kiosk features.
With over 120 language options, non-English speakers can navigate the interface in their preferred language, while ADA-compliant tools like screen readers, text enlargement, and high-contrast display modes improve accessibility for individuals with visual impairments.
Touch-free navigation and assistive technology enable residents with mobility challenges to complete tasks independently, making services more accessible to everyone.
By prioritizing accessibility, kiosks enhance the user experience, comply with federal regulations, and promote equitable service for all residents.
Recommended Products for Housing Authorities
Product Demonstration Video: Kiosk Office Suite for Housing Authorities
Chapters
Brief overview of Advanced Kiosks’ Kiosk Office Suite and its benefits for Housing Authorities.
1:04 – Scan and Submit Documents
Demonstrates the scanning process and how you can scan and print documents and send them to certain recipients from the kiosks.
4:04 – Pay Rent and Other Bills with Ease
Demonstrates the Pay Rent feature, including instructional guidance, third-party payment portal access, and session security.
5:55 – VOIP and Informational Popup
Walkthrough of voice over IP and the help that it can provide in using the kiosk.
9:20 – Customer Demonstration – Reno Housing Authority
Product Demonstration
Feature Overviews
Kiosk Management Software: Weekly Activity Reports
Get Comprehensive Performance Reports with Zamok Kiosk Software!
Stay on top of your kiosk fleet’s performance with weekly, detailed reports delivered straight to your inbox. With Zamok Software, each kiosk in your lineup gets its own tailored report, offering insights specific to that unit. Here’s what you can expect:
✨ Individualized Reports for Each Kiosk: If you manage multiple kiosks, you’ll receive a unique report for each one. This lets you analyze performance metrics for every kiosk independently, making it easier to manage and optimize your fleet.
🔍 Easy Kiosk Identification: Quickly locate the report for each kiosk in your inbox! The email subject line includes the kiosk’s name, so you know exactly which unit’s data you’re viewing.
📍 At-a-Glance Kiosk Details: Each report starts with the kiosk’s name and location, providing instant context. Names can be customized for easy tracking.
📬 Helpful Resources: Look out for a banner featuring updates, tips, and quick access to our blog, filled with best practices and new features!
📊 Focused Metrics: Usage stats and charts are specific to each individual kiosk, helping you understand usage patterns and performance at a glance.
With Zamok, managing your kiosk fleet has never been easier. Subscribe for updates, and see how these insights can streamline your operations!
Calling Kiosk Solutions: Secure VoIP for Help Desks & Lobbies
Upgrade your help desks and lobby services with Advanced Kiosks’ secure calling kiosk, powered by the ZAMOK™ VoIP solution.
This intuitive system allows visitors and customers to make seamless Voice over IP calls directly from the kiosk, offering instant support and a virtual concierge experience. Whether equipped with a handset or operating hands-free, this feature provides reliable communication in any environment.
📞 Key Benefits of the ZAMOK™ Calling Kiosk:
Intuitive Interface: Designed for effortless use, with or without a handset.
Secure VoIP Access: Compatible with your VoIP provider, ensuring safe and reliable communication.
Perfect for Help Desks & Lobbies: Provide virtual concierge services to visitors and customers with ease.
Enhance customer service, streamline communication, and bring modern technology to your facility with a secure calling kiosk solution tailored to your needs!
Enhance User Guidance with Instructional Popups
Transform Your Kiosk into an Informational Hub with Instructional Popups
Improve the user experience with the Zamok Instructional Popups feature, now available on all Zamok interface templates. This powerful tool turns your kiosk into an informational kiosk by providing clear, step-by-step guidance for users, ensuring they can interact with the system easily and efficiently.
✨ Key Benefits of Instructional Popups for Informational Kiosks:
Customizable Messages: Configure detailed instructions for every button on your kiosk interface.
User-Friendly Navigation: Help users understand workflows and make informed decisions at every step.
Improved User Experience: Set expectations and provide guidance, ensuring smooth interactions and successful outcomes.
Versatile Applications: Perfect for informational kiosks in public spaces, government offices, and retail environments.
With instructional popups, your kiosk becomes an intuitive and effective tool for delivering information and assisting users in real time.
Easily Translate Kiosk User Interface Easily with Zamok Kiosk Translation Feature
Seamless language access with the Zamok user interface translation feature!
Make your kiosks accessible to everyone with Zamok’s powerful Translation feature! With a simple dropdown menu, users can instantly switch the interface to one of hundreds of languages, enabling smooth and easy navigation in their preferred language. Once selected, all subsequent web pages and on-screen content are automatically translated, ensuring an inclusive experience for diverse audiences.
🌐 Key Features:
Instant Language Selection: Choose from hundreds of languages using a simple dropdown menu.
Automatic Translation: Seamless translation of web pages and on-screen content.
Powered by Google Translate: Reliable, accurate translations for an intuitive user experience.
Ideal for public-facing kiosks, this feature breaks down language barriers and makes your services accessible to all!
Welcome Users Instantly with Self-Service Presence Detection
Transform how users interact with your self-service kiosk using the powerful Presence Detection feature from Zamok Kiosk Management Software. This advanced tool detects when a user approaches the kiosk and automatically launches a friendly instructional video or message to guide them through the experience.
📋 Key Benefits of Self-Service Presence Detection:
Welcoming First Impression: Personalized messages greet users, setting a positive tone for their experience.
Clear Step-by-Step Guidance: Intuitive instructions help users confidently navigate kiosk features.
Increased Engagement: Interactive, humanized messages create a more engaging and satisfying experience.
Reduced User Anxiety: Friendly prompts make technology approachable, ensuring users feel at ease.
Improved Efficiency: Faster task completion and reduced wait times enhance overall satisfaction.
Ideal for public spaces, government facilities, and business lobbies, self-service presence detection ensures a welcoming, efficient, and user-friendly experience every time.
FaceLock: Self-Service Security for Private User Sessions that contain PII
Experience Seamless Self-Service Security with Zamok FaceLock™
Zamok FaceLock™ revolutionizes self-service security by offering a secure and seamless user experience. Forget the hassle of logging out manually or relying on inactivity timers—FaceLock™ detects user presence and secures sessions automatically. When users step away, their data is instantly cleared, ensuring total privacy and peace of mind.
Privacy-First Security Without Facial Recognition
Unlike traditional systems, Zamok FaceLock™ prioritizes user privacy. It does not use or store facial recognition data. Instead, it tracks multi-dimensional facial features to manage sessions securely without identifying or storing personal information.
Effortless Integration for Enhanced Self-Service Security
Zamok FaceLock™ integrates seamlessly with your kiosk setup, enhancing self-service security without disrupting your operations. With intuitive admin tools, you can customize settings, monitor performance, and align security features with your unique business needs.
Transform your self-service experience with state-of-the-art security powered by Zamok FaceLock™. Secure, private, and user-friendly—discover the future of self-service security today!
Self-Service Form Completion: Simplify Data Collection with Zamok Form Assistant
Streamline the process of completing complex forms on self-service kiosks with Advanced Kiosks' Form Assistant. This innovative feature, part of the Zamok Kiosk Management Software and Kiosk Office Suite 3.0, enhances user experience, improves data accuracy, and simplifies workflows for organizations.
📋 What Is Form Assistant?
Form Assistant is a logical, strategic design that guides users through form completion on a kiosk. With a smooth flow between input fields, clear layout, and efficient data collection, it transforms even the most complicated form-filling into an effortless experience.
✨ What Makes Form Assistant Successful?
Effortless Navigation: Users can easily move through input fields in a logical order, reducing confusion and errors.
Time Efficiency: Minimizes steps required for form completion, making the process quick and user-friendly.
Enhanced Accuracy: Reduces errors and ensures better data collection for improved decision-making and service delivery.
Accessibility: Fully supports users of all abilities, including those relying on assistive technologies.
Perfect for courts, government offices, HR departments, or any organization that needs efficient, accurate self-service form completion, Form Assistant sets the standard for user-friendly design and functionality.
Prevent Unauthorized Access & Secure Browsing with Zamok’s Kiosk Security Features
Prevent Unauthorized Browsing and Computer Tampering
When clients hear the term “web browser,” they often worry that someone might browse the internet freely, check social media, or leave the kiosk on inappropriate websites.
With Zamok’s lockdown kiosk software, the system runs in full screen with no access to the desktop, settings, or address bar. Only pre-approved, whitelisted websites of your choosing can be accessed through the kiosk browser, ensuring a secure and controlled browsing environment.
Printing Kiosk Solutions: Self-Service Printing for Office Automation
Discover the Flexibility of Advanced Printing Kiosks for Any Environment
Advanced Kiosks offers versatile printing kiosk solutions designed to handle all types of printing needs, from simple receipts to complex documents and tickets. Our self-service printing kiosks are ideal for government offices and other high-traffic areas, providing convenient and cost-effective access to printing.
🖨️ Types of Printing Kiosks Available:
Thermal Printers: Standard 3-inch thermal printers are perfect for receipt printing, ideal for quick transactions and point-of-sale kiosks.
Full-Size Laser Printers: Kiosks like the Document Kiosk, Lobby Kiosk, and Island Kiosk come equipped with full-size laser printers, built for high-volume environments and suited for larger document needs.
Ticket & Label Printers: For complex printing needs, our upgraded printers can handle tickets or labels, with features like black mark detection and specialized ticket stock compatibility.
Choose the printing kiosk that best fits your location and printing requirements. With options tailored to a range of uses, Advanced Kiosks provides reliable, user-friendly solutions for any self-service setting.
Scanning Kiosk: Durable, Flexible Document Scanner for Self-Service Needs
Reliable, Durable Scanning Kiosk for Any Document Type
Experience the convenience of a scanning kiosk built to handle a wide range of documents with ease. The Advanced Kiosks' Kiosk Office Suite scanning kiosk features a robust, full-sheet flatbed scanner encased in a sturdy metal enclosure and equipped with a thick, spring-loaded Plexiglas cover, designed to withstand years of high-traffic use. Mounted at an ergonomic angle on the side of the self-service kiosk, this setup ensures quick, easy access for any user.
💡 Key Benefits of the Advanced Kiosks Scanning Kiosk:
Versatile Scanning Capabilities: Effortlessly scans a variety of documents, including driver’s licenses, passports, magazines, and even crumpled or folded papers—no perfect pages required.
Optional Multipage Scanner: For pristine documents, we also offer a multipage scanner, though we recommend the flatbed for ultimate flexibility and reliability.
Customizable Zamok Software: Paired with our powerful Zamok software, this kiosk is fully configurable to meet the specific needs of your business, ensuring a seamless user experience.
Whether it’s for government facilities, healthcare, or public libraries, the Advanced Kiosks scanning kiosk is engineered for durability and reliability, making it an ideal solution for any self-service environment.
Make Payments Easier with a Self-Service Bill Payment Kiosk
Reliable, Durable Scanning Kiosk for Any Document Type
Provide your customers with a user-friendly, efficient payment portal through a self-service bill payment kiosk. With Self-Service Kiosk Solutions, users can easily:
- Pay bills, taxes, tickets, or fines
- Navigate with intuitive screen interfaces
- Apply for permits, licenses, or registrations
- Access, print, and scan forms
- Make payments using debit/credit cards or cash
- Receive digital or paper receipts
Advanced Kiosks offers an electronic bill payment kiosk system for individuals who lack secure access to technology, enabling them to complete essential tasks like making payments to local, state, or federal government agencies. These kiosks streamline processes by automating and integrating multiple tasks into one platform.
Equipped with barcode scanners and credit card readers, these kiosks speed up the payment process, auto-fill forms, and applications, reducing wait times and enhancing the overall user experience. Additional benefits of using a bill payment kiosk include:
- Reducing the demand on staff
- Streamlining payment processes
- Offering a secure electronic payment portal
- Enhancing transaction security
- Providing simplicity and convenience
Discover how a payment kiosk can transform your operations, offering secure, automated, and hassle-free payment solutions.
Yes! We support your third-party software!
*Advanced Kiosks is not affiliated with any of these fine companies. Zamok allows your users to securely log into their user accounts, where they can access most functionality they would have a home computer. If they walk away they will be logged out and the cache will be cleared. Functions of file uploads and notification are limited to the companies that have allowed us to access to an API. Ask your sales associate for more information.
Housing Authority Automation
From providing electronic resources to patrons for paying bills, fines, and rent to document scanning and form management, automated self service can have a huge impact on your Housing Authority.
We have worked with many customers in both housing authority and government industries, including Quincy, Orange County, and Olmsted County Housing Authorities. We have also provided similar solutions for Arlington National Cemetery, Rhode Island National Guard, and State of Maine (DHHS).
Join Housing Authorities across the country utilizing Kiosk Office Suite to offer their services 24/7!
⌂ Olmsted County, MN
⌂ Pittsburg Housing Authority, CA
⌂ Bessemer Housing Authority, AL
⌂ College Park Housing Authority, GA
⌂ City of Mesa Housing Authority, AZ
⌂ Athol Housing Authority, MA
⌂ HA of the County of Stanislaus, CA
⌂ City of Longview Housing, TX
⌂ City of Yuma Housing Authority, AZ
⌂ Merced Housing Authority, CA
⌂ Asbury Park Housing Authority, NJ
⌂ Livermore Housing Authority, CA
⌂ Charter Oak Communities, CT
⌂ Hennepin County, MN
⌂ Mississippi Regional Housing Authority, MS
⌂ Canton Housing Authority, MS
⌂ Rochester Housing Authority, NY
⌂ Muncie Housing Authority, IN
⌂ Montgomery County, AL
⌂ Jackson Housing Commission, MI
⌂ Butler County HRA, PA
⌂ Lakeland Housing Authority, FL
⌂ Vallejo Housing Authority, CA
⌂ North Adams Housing Authority, MA
⌂ City of Danbury HA, CT
⌂ Quincy Housing Authority, MA
Olmsted County’s Housing and Redevelopment Authority partnered with Advanced Kiosks to deploy 11 custom interface Zamok Kiosk Office Suites across public spaces, streamlining operations and enhancing service accessibility for residents. These kiosks offer 24/7 self-service options for a range of tasks, significantly improving the community’s ability to independently access essential services, supported by an effective outreach campaign through instructional videos.
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Frequently Asked Questions (FAQ)
Use cases for self-service kiosks for housing authorities include:
- Scanning
- Form fill
- Printing
- VoIP
- Bill payment
- Video Support
- Language translation
- Self check-in
- Information access
Does Advanced Kiosks hold a GSA contract?
- Yes! Attaining the GSA Contract approval is not easy and speaks volumes about the quality standards and reputation of Advanced Kiosks. We are very proud to take part in this program. It has proven to be instrumental in better serving our national customer base. Learn more about GSA here.
Do self-service kiosks accept rent payments?
- Yes! Our kiosks can come equipped with a credit card reader and bill payment capabilities.
- To learn more about payment processing for self-service kiosks, click here.
What interactive kiosks are recommended for housing authorities?
- We offer many self-service kiosk models for housing authorities, but some of the most popular kiosks include:
What are the benefits of a kiosk for housing authorities?
- Housing authorities across the country are benefiting from self-service kiosks. Some of the benefits include:
- Reduced administrative burden
- Improved resident experience
- Automated document processing and reduced paperwork
- Convenient bill payments
- Enhanced communication and engagement
- Optimized appointment scheduling and check-in
- Increased accessibility and multilingual support
- Cost savings and operational efficiency
Get Expert Guidance for Your Perfect Kiosk Solution!
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