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Visitor Management for Courthouses

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Visitor Management products to enhance visitor & staff engagement

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Visitor Management System

Give your visitors the access they need and your facility the security it requires. This visitor management solution provides a host of convenient features, including maps, schedules and visitor logs… SEE BELOW

InterpreStationInterprestation

Translation for complex conversations by a live professional via video streaming. All use in on demand. Pay monthly only for the minutes used… SEE BELOW

Zamok Kiosk Office Suite 2.0Zamok Kiosk Office Suite 2.0

Boost staff productivity, reduce wait times and conserve resources with Zamok Kiosk Office Suite 2.0… SEE BELOW

VISITOR MANAGEMENT SYSTEM

You can pause the movie above to examine the interface sample.

This interactive kiosk can provide conveniences to your visitors such as: event schedules, news and announcements, RSS feeds, bulletin board, building Wi-Fi code, call directories, delivery notifications, visitor logs, building maps, translation of the interface, accessibility features and much more.  The name tag feature generates a high quality badge to help prevent access to the school building by unauthorized persons.

  • Fully self-service so your facility can remain locked, and your staff is freed from the task of managing visitors.
  • The kiosk can welcome visitors, eliminating any doubt about what they should do.
  • Visitors can choose a department or person to call or text by VOIP. No phone line needed.
  • Visitors can print a nametag that includes their picture if required.
  • Comes fully assembled with a 3-year warranty.
  • Our detailed onboarding process ensures all software is set up and tested when the unit arrives.
  • Weekly usage report is automatically delivered to your email.
  • Accessibility functions for ADA compliance.
  • Translation into any of 240 languages.
  • SEE VISITOR MANAGEMENT SYSTEM PAGE FOR MORE DETAILS
  • SPEAK WITH A REPRESENTATIVE 

Find images, feature videos, FAQs, brochure, sample interfaces, pricing, recommended kiosk models and related blogs.

INTERPRESTATION

Live Interpretation Solutions

With schools struggling to cope with an increased number of students and/or parents with limited command of English, the InterpreStation offers 24/7 on-demand, live video interpretation, with no minimum usage, of 240 languages and American Sign Language on an interactive countertop kiosk with dual phones.

Users can have complex conversations through a human translator.

  • Translation is simple and intuitive.
  • Available 24 hours a day, seven days a week. Wait time for a translator to connect is typically less than a minute.
  • All usage is on demand. No scheduling needed.
  • Translation for more than 250 languages available. Low-use languages may not have video.
  • American Sign Language and other sign languages available.
  • Comes fully assembled with a 3-year warranty.
  • Weekly usage report is automatically delivered to your email.
  • Hardware is ADA compliant.
  • Onboarding team brands the interface and sets up all software.
  • Training is included with onboarding.
  • Durable handset allows for privacy and is suitable for the hearing impaired.
  • SEE INTERPRESTATION PAGE FOR MORE DETAILS
  • SPEAK WITH A REPRESENTATIVE 

Play the video above to view a demonstration of the Interprestation.

Find images, feature videos, FAQs, brochure, sample interfaces, pricing, recommended kiosk models and related blogs.

OFFICE EXTENSION 2.0

Zamok Kiosk Office Suite Document Kiosk

Customize Your Solution

19" display screen allows employees instant access to MSDS, quality documents, pay stubs and time clock/payroll info, vacation and PTO, HR benefits access, orientation and training, events, notices, scheduling and more.

Kiosk functionality can be configured and administered right from your desktop.

Call for Assistance

Configure your VOIP handset to dial predetermined parties at the touch of a button. No phone system required.

Card Reader

Scan credit cards, barcodes, IDs or drivers' licenses.

Keyboard & Touchpad

A durable and backlit keyboard to allow your deskless employees to communicate via email, surveys and form submissions.

Internal Laser Printer

Allow deskless employees the ability to print out full size documents.

ADA Compliant Flatbed Scanner

Scan letters, passports, licenses and other full page documents. Email scanned document to specified parties or print document directly at the kiosk with the touch of a button.

Custom Graphics

Add your logo or specific messaging to the kiosk.

Steel Enclosure

Durable steel enclosure coupled with our 3 year warranty. Made in America.

Bolt to Floor

Bolt to the floor or wall for extra security.

Zamok Kiosk Office Suite 2.0 is the perfect solution for courthouse needs.

Now we know what you might be thinking – how is Zamok Kiosk Office Suite 2.0 different from kiosk hardware? Well, kiosk hardware is just that – hardware—one piece of a larger puzzle.

To properly function and fulfill customer and employee needs, a complete kiosk solution partners with software. Together, kiosk and software make a difference in your business’s day-to-day operations, effectively serving as an extension of our office, and provide your employees the best possible experience.

Find images, feature videos, FAQs, brochure, sample interfaces, pricing, recommended kiosk models and related blogs.

A few of our customers…

Customer Logos

FROM OUR BLOG 

Advanced Kiosks Recognized for Exceptional Contract Performance

CPARS RATING: Exceptional

Preface: All US Government contracts are reviewed by the Contracting Officer (CO) who represent the United States Government. CPARS is a Government-wide system used by federal agencies to report the performance of contractor work.

UEI#: TUNJLAP2GBM3 CAGE Code: 1YA98  NACIS # : 334118
SIC # : 3575 Company Legal Name:  H32 Design and Development LLC

The past year has been an exciting one for Advanced Kiosks, with the company completing several projects for government entities. Advanced Kiosks’ performance has resulted in an Exceptional rating on its recent Contractor Performance Assessment Reporting System (CPARS) evaluation. The CPARS rating is used in part to document contractor performance on federal contracts.

Aegis BoothThe main project was Advanced Kiosks’ partnership with the U.S. Department of Interior Bureau of Trust Funds Administration (BTFA).  The system, consisting of Advanced Kiosks’ Aegis Booth, allows members of Native American Tribes to securely talk by video conferencing to a Bureau of Trust Funds Administration (BTFA) representative and access federal benefits.

Recognition of excellence

Advanced Kiosks’ performance on the Fort Peck project has resulted in an Exceptional rating on its recent Contractor Performance Assessment Reporting System (CPARS) evaluation. The CPARS rating is used in part to document contractor performance on federal awards. According to the CPARS website that information includes “the contractor’s record of conforming to requirements and to standards of good workmanship; forecasting and controlling costs; adherence to schedules, including the administrative aspects of performance; reasonable and cooperative behavior and commitment to customer satisfaction; reporting into databases; integrity and business ethics; and business-like concern for the interest of the customer.”

Government agencies use a company’s CPARS rating when considering future contract awards. Here are a few comments about Advanced Kiosks that were included in the evaluation:

Quality: The contractor exceeded the contract requirements in terms of Quality. The Contractor consistently provided deliverables that are detailed, polished, and professional that included all the contract requirements. This is shown in the form of the kiosk booth, with the contractor using high quality materials for the booth-enclosure, integrating a high-quality design and technology throughout the booth. The quality of the kiosk application is also exceptional, with a clear, clean, and easy to use interface for a higher-level User Experience.

Schedule: The Contractor performed at a Very Good rating in terms of the Schedule. The Contractor met all deadline timeframes. The Contractor accomplished this by maintaining consistent communication with the Gov't.

Cost Control: The Contractor performed at the Very Good rating for Cost Control. The Contractor performed all requirements at the agreed upon costs and any modifications/upgrades that were identified and requested by the Govt were provided a quotation timely and modifications/upgrades were integrated timely and within agreed upon costs.

Management: The Contractor performed at the Exceptional rating for Management. The Contractor maintained consistent communication with the Govt. The Contractor provided regular updates and collaborated with the Govt on any issues.

Small Business Subcontracting: The Contractor performed at the Exceptional rating or Small Business. The Contractor provided a high quality and functioning kiosk to the Govt while at the same time being flexible with the Govt needs and objectives. This allowed for the Govt to receive dedicated 1-on-1 time and attention to the kiosk project that resulted in a high-quality product with the flexibility and attention of a small business.

“Our Exceptional rating reflects the dedication and hard work of our entire team,” said Advanced Kiosks CEO Howard Horn. “We are deeply committed to delivering the highest level of quality, adhering to schedules, maintaining cost control, and managing projects with excellence. This achievement would not have been possible without the trust and collaboration of our valued clients and partners; specifically the BTFA and our friends at New Hampshire APEX Accelerator”  Horn said. “We extend our heartfelt appreciation to each one of you for your continued support and partnership.”

Advanced Kiosks is also an approved vendor to the ‘General Services Administration (GSA) Advantage!’ program. The GSA is an organization that provides products, services, and facilities to federal, state, and local Government agencies so that they may serve the public. Any GSA Advantage member gets a significant discount off Advanced Kiosks products to ensure that government organizations get the absolute lowest price for their project.

For additional information or to discuss your own self-service project, contact us today!

How Kiosk FormFlow Optimizes & Simplifies Complex Form Submission

Self-service applications have become a cornerstone of user interaction across various industries. These applications empower users to complete tasks, make purchases, and access services without the direct aid of customer service representatives. At the heart of these self-service applications lies an essential component—formflow.

What is Formflow?

Formflow refers to the logical sequence and design of forms within a self-service application. It encompasses the flow from one field to another, the layout of questions, and how information is collected and processed.

What Makes a Formflow Successful?

An optimal formflow design ensures that users can navigate through forms intuitively, inputting necessary information without confusion or frustration. It guides users through a seamless journey, making complex processes feel simple and manageable. It reduces cognitive load by presenting information and input fields in a logical order, minimizing the likelihood of errors and the need for corrections.

Another objective of a formflow is to minimize the number of steps required to complete a form, thereby reducing the time users spend on the application. Logically structuring the input fields helps to improve the accuracy of the information collected.

This accuracy is vital for organizations that rely on this data to provide services, fulfill orders, or make decisions. A good formflow is accessible to users with various abilities, including those who rely on assistive technologies.

Why is Formflow Important to Self-Service Technology?

When users are able to complete forms without issues, the demand for customer support decreases. Fewer inquiries and help requests translate to lower operational costs for organizations.

This efficiency allows companies to allocate resources to other areas of development, improving overall service quality. When users find a form easy to complete, their satisfaction with the service increases, leading to higher engagement rates and loyalty.

 The Power of Advanced Kiosks FormFlow

Integrating Advanced Kiosks FormFlow on your touchscreen kiosk can greatly simplify the process of filling out complex forms for users. It’s a key feature of Advanced Kiosks’ Zamok Kiosk Management Software and the Zamok Kiosk Office Suite 3.0 solution.

Zamok Kiosk Office Suite 3.0 is a complete hardware and software solution that can be configured to your needs, enabling organizations to offer the convenience of 24-hour customer access while automating services and paperwork.

The system is designed to interact with your customer to help fill out forms, scan and submit documents, look up services, check in to appointments, and print forms and documents as needed. It communicates back to you what it is doing and sends the appropriate people or person scanned documents, completed forms, and reports as needed.

Advanced Kiosks FormFlow streamlines the user experience and ensures that all necessary information is collected efficiently and transferred directly into a legal form. You are not simply receiving the form submission data, you are receiving the legal form itself, filled out with that data.

Users can easily navigate through the form, tapping on fields to input information and using touch gestures to scroll or paginate as needed.

The importance of FormFlow in self-service applications cannot be overstated. It plays a crucial role in enhancing user experience, increasing efficiency, reducing support costs, facilitating accessibility, and encouraging valuable data collection.

Click here to find out more about how Zamok Kiosk Office Suite 3.0’s FormFlow feature can benefit your organization.

Newsletter Blog: Catch up on what’s happening at Advanced Kiosks!

The world is constantly evolving, and it’s no different when it comes to the self-service industry. New applications, new hardware and new software are being introduced on nearly a daily basis.

Advanced Kiosks is proud to be at the forefront of many of those changes. And to share what’s taking place at the company and the new offerings we’ve introduced, we’ve launched a quarterly newsletter.

Here’s a sample of what’s been happening at our New Hampshire headquarters and beyond:

New software

Advanced Kiosks recently released Zamok Kiosk Office Suite 3.0, a groundbreaking update to its popular self-service office management system. This update is in conjunction with a major update of Zamok 3.0, Advanced Kiosks’ proprietary kiosk management software.

Key features of Zamok Kiosk Office Suite 3.0 that have been updated and added include new translation capabilities, new and improved secure file upload, human detection technology and much more.

Expanded deployments

Validating the value of those new features is a project that’s taking place in Prince William County, Va. In an effort led by Circuit Court Clerk Jacqueline Smith and funded by Virginia Technology grants, the Circuit Court of Prince William County has rolled out 11 of Advanced Kiosks’ Zamok Kiosk Office Suite 3.0 kiosks to increase public access to services.

The kiosks are located in several locations throughout the county (no longer just the courthouse) to accommodate the busy lifestyles of residents who are unable to visit the courthouse during restrictive office hours. Here’s our case study on this project.

New hardware

For those who need self-service solutions in places where deploying a traditional kiosk might be difficult or impossible, Advanced Kiosks has introduced a new No-Power Kiosk, a tablet kiosk that does not require 110 power. Instead, it draws electricity via an ethernet cable that serves as an all-in-one power source and internet connection. The No-Power Kiosk is offered in both a wall-mounted or counter-based version, making it ideal for uses where space is tight and access to an electrical source is limited.

Because the No-Power Kiosk doesn’t require a power outlet, it opens the door to new possibilities for customer engagement or information dissemination. It can be easily moved around and placed in unconventional or remote locations such as temporary events, trade shows, conferences, or pop-up installations.

Value-added services

And to help ensure each self-service project is a success, Advanced Kiosks provides an onboarding service, an essential offering that gets customers up and running quickly and helps deliver maximum results. The onboarding service includes everything needed to get your solution deployed. An onboarding specialist continually monitors the production timeline and schedules regular check-ins to keep your project running smoothly.

These are just a few of the exciting things happening here at Advanced Kiosks, so be sure and check out the newsletter page to see what else is happening. If you’d like to learn more about what we do and read a few or our success stories, visit our Resources page.

Keep an eye out for the next edition of the newsletter, slated to come out in December. If you’re interested in exploring self-service solutions for your operation, contact one of our experts.

Assisted Self-Service is the Future of Court Technology

The court system in the United States is undergoing dramatic changes as part of an effort to cut costs, reduce face-to-face contact and provide more efficient services.

To help explain those changes and outline ways to spur courthouse modernization, Advanced Kiosks is producing a series looking at the challenges of courthouse modernization and how implementing self-service kiosks can help address those challenges.

As the court system comes under increasing pressure to provide more services with fewer resources, many are finding kiosk technology to be the solution. Still, even with the most advanced equipment, there’s only so much an individual can accomplish on their own.

Although an attorney may have no problem e-filing forms, applying for a building permit, or accomplishing other tasks, there will always be average citizens who need assistance but don’t have access to an attorney. In many cases, the courthouse may not have the personnel available to offer that assistance.

That’s where assisted self-service can help.

A helping hand

At its core, assisted self-service involves the use of a kiosk outfitted with videoconferencing equipment that allows users of self-service technology to reach a live agent. That agent can then help the user perform tasks they may not be able to handle on their own.

ASK-Aegis-POV

Consider, for example, cases where users have multiple and/or complex pages of paperwork to print, scan, or email, or they don’t understand the question on a legal form. At a touch of a button, they can connect with an agent who can walk them through the process or answer their question.

An assisted self-service solution can help combat some of the most troubling issues when it comes to providing access to legal services: A lack of awareness of the resources available and difficulties in accessing those resources. A study conducted by the Center for Court Innovation spotlighted a recurring theme among respondents to a survey they conducted: those who did not take action to address their legal issues did not know how or where to seek assistance, or they were unaware that the problem they faced was actionable at all. Additionally, many respondents did not have a firm idea of services currently available in their area.

An assisted self-service kiosk located in a courthouse can help address those issues by providing easy access to the legal information and services people need.

Adding to those benefits is the increased quality of the information gathered when using an assisted self-service model. Several recent research studies have demonstrated that the data gathered during an assisted self-service interaction is significantly more accurate than that gathered in cases where the user entered information on their own, reducing situations where a person’s paperwork may be rejected because they made a mistake filling out a form.

The complete solution

To help address the need for assisted self-service, Advanced Kiosks has developed its Assisted Self Service Kiosk 3.0.

More than simply a workstation, the A.S.K. 3.0 allows the user to instantly chat with your help representative with live video assistance with complicated forms or processes.

A.S.K. 3.0 leverages the Aegis Desk along with Zamok Kiosk Office Suite 2.0 and cutting-edge videoconferencing equipment including webcams, 4K monitors, and directional soundbars to recreate a person-to-person experience with technology. The transfer of data and documents is secure and easy.

With A.S.K. 3.0, users can request step-by-step assistance while filling out & submitting forms, printing documents, and paying fines and fees via a secure third-party portal. They can also upload files for secure file transfer and receive step-by-step help with screen sharing. Additionally, those at the kiosk can place VOIP calls through a directory or slideshow of quick-dial buttons via the built-in microphone and speakers.

A service agent can remotely control any of the desk’s functions, including document scanning, printing, screen-sharing, or navigation.

A.S.K 3.0 sets the standard for assisted self-service interactions in courthouses or any other venue where users might require assistance.

Contact sales to learn more!

Advanced Kiosks has for nearly 20 years been a leader in developing self-service solutions for many areas where we conduct business, and courthouses are no exception.

Our products make it easy for citizens to check in to appointments with probation officers, file legal documents, apply for permits and perform a host of other court-related functions.

Contact us today to see how we can assist in your courthouse modernization efforts.

On-Demand Interpretation Services

The court system in the United States is undergoing dramatic changes as part of an effort to cut costs, reduce face-to-face contact and provide more efficient services.

To help explain those changes and outline ways to spur courthouse modernization, Advanced Kiosks is producing a series looking at the challenges of courthouse modernization and how implementing self-service kiosks can help address those challenges.

Although English is the most common language spoken in the United States, it’s not the only one. According to World Atlas, nearly 38 million people speak Spanish as their primary language at home, and nearly 3 million speak one of several Chinese dialects. Other languages in common use include Tagalog, Vietnamese, German, and Portuguese. Additionally, as many as 500,000 people in the country rely on American Sign Language to communicate.

Courthouse ImageIn fact, there are hundreds of languages spoken regularly in the United States. And although many of those individuals can also speak English, the U.S. Census Bureau estimates that 8.3% of the U.S. population, or nearly 28 million people, rate their ability to speak it as less than “very well.” In some parts of the country, more than 32% of the local population has difficulty speaking and understanding English. 

That can be a significant challenge for U.S. courts. Under the provisions of Title VI of the Civil Rights Act of 1964, if someone involved in a civil or criminal case has limited proficiency in English, state courts that receive federal funding are required to provide an interpreter free of charge. The same rules apply in federal courts.

At the same time, courts are under increasing budgetary pressures, in part due to the impact of COVID-19 on tax revenues. In Orange County, Calif., according to LawFirms.com, budget cuts over the past 3-6 years have forced attorneys and litigants to endure delays in obtaining a hearing or trial date. Access to court resources such as court reporters, custody mediators, and evaluators continues to be reduced.

Providing interpretation services can be costly as well, especially if the language at issue is one where it’s difficult to find a qualified interpreter. According to the Bureau of Labor Statistics, the 2021 median pay for interpreters topped $23.61 per hour. The cost can be significantly higher if the interpreter needs to travel a long distance. 

There has to be a better way.

On-Demand Interpretation Services

Equal access to justice 

To address issues in providing interpreting services, many courts are turning to technology as part of their modernization efforts.

In Florida, for example, courts are exploring the use of remote interpreting systems to help control the costs of providing those services. The state continues to experience significant growth in its non-English speaking population, according to the Florida Courts website, with many cases and other matters involving parties or witnesses who have limited English proficiency.  

One solution to providing remote interpretation and translation services to those who struggle with English is the InterpreStation from Advanced Kiosks.

LanguageLine

The InterpreStation allows citizens who do not speak English as a first language to ask complex questions and receive answers instantly through a human translator, at a fraction of the cost of hiring an interpreter. By leveraging the services of LanguageLine Solutions, the kiosk offers interpretation and translation services in 240 languages plus American Sign Language, with weekly usage reports and personal information security.

The countertop kiosk features a built-in webcam and a 4K monitor large enough to capture details including facial expressions and hand gestures. The system includes two VOIP handsets for crisp, clear audio communication.

InterpreStation is an excellent fit for any situation where regular clients may not speak English. Along with courthouses, hospitals, government facilities, universities, and housing authorities are all industries that can benefit from the InterpreStation solution. The service is available 24 hours a day, seven days a week, and users can pay by the minute for substantial savings.

Click here to learn more!

Advanced Kiosks has for nearly 20 years been a leader in developing self-service solutions for many areas where we conduct business, and courthouses are no exception.

Our products make it easy for citizens to check in to appointments with probation officers, file legal documents, apply for permits and perform a host of other court-related functions.

Contact us today to see how we can assist in your courthouse modernization efforts.

Streamlining Legal Form Fill & Submission

The court system in the United States is undergoing dramatic changes as part of an effort to cut costs, reduce face-to-face contact and provide more efficient services.

To help explain those changes and outline ways to spur courthouse modernization, Advanced Kiosks is producing a series looking at the challenges of courthouse modernization and how implementing self-service kiosks can help address those challenges.

As discussed in Part 2 of our Courthouse Modernization series, the ability to e-file legal documents promises to provide increased access to the courts for average citizens, but it does present some challenges. Not everyone has access to a computer and/or Internet access at home, and the jargon contained in many of those documents can be difficult for non-lawyers to understand. It’s unlikely that courthouse staff will assist in filling out and submitting those documents.

legal formThe result, then, will be the opposite of what court systems intended when implementing e-filing. Once again, the legal system will be available for those with the knowledge to fill out those forms, or the resources to pay for assistance.

E-filing is just the first step in improving access. Courthouses need to provide an efficient, easy-to-understand, on-site way for people to e-file documents and handle other basic legal tasks.

Simplifying the process

One way courthouses are improving services and increasing access is through the implementation of self-service kiosks.

With self-service kiosks, residents can conduct courthouse business on their own time. Kiosks automate paperwork-related functions, freeing up court workers to tackle more complicated issues. The kiosk interface can be programmed to walk users through the form fill process with easy-to-understand instructions, with an option to deliver those instructions in a variety of languages if needed.

An ADA-compliant document kiosk, for example, can perform a variety of courthouse-related tasks, including:

  • Marriage licensing
  • Permits
  • Payment of government fines and fees
  • Document printing and scanner
  • Notary services
  • And more

The customer-facing software used for courthouse services can also provide additional features such as scanning, printing, information access, wayfinding, and more.

Prince William County Self Service Kiosks

A success story

The Prince William County court system in Virginia serves more than 470,000 residents, many of whom face a challenge common to many citizens across the United States: lack of convenient access to government services. Prince William County residents regularly needed to take an entire day off work to complete essential government business during limited business hours.

Recognizing the need to make these services accessible for everyone, court officials in the community turned to Advanced Kiosks to find a solution that allows citizens to handle their business on their time.Prince William County courthouse case study

Court clerks recognized that something needed to change to accommodate all its residents. The solution? Zamok Kiosk Office Suite 2.0 and the self-service document kiosk.

“In our community, we have one courthouse centrally located in the county,” said Clerk of Court Jacqueline Smith. “Still, for people who live on one side or the other, if they don’t have reliable transportation, it takes them up to 3.5 hours to get here by bus.”

With Zamok Kiosk Office Suite 2.0, residents can access essential court services outside of court office hours at times convenient for them. The kiosks are available 24 hours a day, seven days a week, and accessible in both the courts and the local public library. For longer interactions, courthouses have the option of deploying the Zamok Kiosk Office Suite Desk, allowing users to sit comfortably while filing their documents.

“Long-term, the kiosks are going to allow everyone in the population to exercise their fundamental rights,” Smith said. “I don’t think there’s any greater thing that any piece of technology could do for us right now than to allow people to access those systems without any burden.”

Up next in the Court Modernization Series: Part 4 - On-Demand Interpretation Services

Advanced Kiosks has for nearly 20 years been a leader in developing self-service solutions for many areas where we conduct business, and courthouses are no exception.

Our products make it easy for citizens to check in to appointments with probation officers, file legal documents, apply for permits and perform a host of other court-related functions.

Contact us today to see how we can assist in your courthouse modernization efforts.

Process Simplification With e-Filing In Modern Courts

The court system in the United States is undergoing dramatic changes as part of an effort to cut costs, reduce face-to-face contact and provide more efficient services.

To help explain those changes and outline ways to spur courthouse modernization, Advanced Kiosks is producing a series looking at the challenges of courthouse modernization and how implementing self-service kiosks can help address those challenges.

Over the past several years, courts throughout the United States have implemented e-filing systems for legal documents in an effort to streamline courthouse operations and minimize the use of paper.

E-filing offers a host of benefits for users. According to Direct Legal Support, a provider of court support services in California, benefits of e-filing include:

  • Saves time, money, and transportation costseFiling
  • Reduces delays in retrieving court documents
  • Enhances virtual filing accessibility from the convenience of home or the office
  • Enables attorneys and court clerks to work more efficiently by reducing the time and effort needed to manage case files
  • Allows most legal professionals (attorneys and paralegals) to receive notices, orders, and judgments from the court electronically
  • Eco-friendly

E-filing is quickly becoming the preferred method of submitting legal documents. Attorneys, paralegals, process servers and other legal support service professionals likely use e-filing regularly. They can typically file documents from anywhere, at any time of the day, eliminating the need to make multiple trips to the courthouse and wait in line to file. In some jurisdictions and with certain types of cases, e-filing is mandatory.

Users are provided with a receipt once an e-filed document has been accepted by the system, meaning there’s no doubt about when documents were filed if there’s a deadline, and documents are easily retrieved if needed. And because participants in a case are notified instantly when documents are e-filed, the process can help speed up the resolution of a case.

Challenges remain

Pew ResearchE-filing can also be used by those representing themselves, increasing access to the legal system. According to the Pew Research Center, 30 million Americans each year deal with legal issues in court without a lawyer. That equates to 1 in 3 U.S. households, with housing, family or debt problems the most common issues.

“These are cases that can have significant life consequences,” said Pew’s Qudsiya Naqui in an article posted on the center’s website. “For example, if you are not able to get online and modify your child support payment because you lost your job due to the pandemic, you could end up in arrears for child support that can result in incarceration in some states.”

Naqui co-authored a Pew report, “How Courts Embraced Technology, Met the Pandemic Challenge, and Revolutionized Their Operations.”

That does create some issues, though. People may not have a computer and/or Internet access at home. A 2021 Census Bureau study found that 8% of the U.S. population doesn’t have access to a laptop or desktop computer at home, and 15% don’t have broadband Internet access. Those living in rural areas and those with lower income were the least likely to have computers and/or broadband; they are also the most likely to have to interact with the legal system without legal help.

Additionally, legal terminology can be difficult to understand without proper training, Pew studies found, especially for those with disabilities or limited English skills. That puts them at a tremendous disadvantage compared with debt collectors or other organizations that may have a large legal staff at their disposal.

To overcome these issues, courthouses need to provide an easy-to-understand, on-site way for people to e-file documents.

Up next in the Court Modernization Series: Part 3 - Streamlining Legal Form Fill & Submission

Advanced Kiosks has for nearly 20 years been a leader in developing self-service solutions for many areas where we conduct business, and courthouses are no exception.

Our products make it easy for citizens to check in to appointments with probation officers, file legal documents, apply for permits and perform a host of other court-related functions.

Contact us today to see how we can assist in your courthouse modernization efforts.

How COVID-19 Spurred the Modernization of Courts

The court system in the United States is undergoing dramatic changes as part of an effort to cut costs, reduce face-to-face contact and provide more efficient services.

To help explain those changes and outline ways to spur courthouse modernization, Advanced Kiosks is producing a series looking at the challenges of courthouse modernization and how implementing self-service kiosks can help address those challenges.

The rapid spread of COVID-19 in early 2020 prompted some nearly instantaneous changes in all areas of life, and courts were no exception. Some courthouses shut down completely, while others handled many legal issues via web conferencing. Plexiglass shields became standard, and visitors were no longer allowed to observe legal proceedings.

Although many of the changes implemented at the beginning of the pandemic are going away, some will be with us for a long time, if not for good. And while some court proceedings will continue to be held in a face-to-face setting, others will be accomplished via technological tools.

Courthouse Kiosk ModernizationAccess a foundation of liberty

A 2021 Thomson Reuters Institute study, The Impacts of the Pandemic on State & Local Courts, surveyed approximately 240 court professionals ranging from judges to clerks at the state, county, and municipal courts level, and found several common denominators. Nearly every court (93%) moved to some form of remote proceedings to continue operations and the height of the pandemic, and most (89%) are continuing to use some form of remote proceedings.

The study arrived at several conclusions regarding the future of technology and the legal system. Courts should continue to find ways to provide more technological help to litigants, particularly self-represented parties.

“Without equal and fair access to our courts, individuals risk the loss of their liberty, property, and much more,” the study authors wrote. “When citizens do not have the same access to knowledge of their rights or an understanding of courts’ processes, we are left with a weakened and unbalanced justice system. The technology changes we have seen accelerating over the past 18 months are a positive step forward for court professionals and our nation’s citizens.”

Pew Research Court ModernizationDigital divide remains an issue

One of the immediate benefits of technology in the courts was an improved participation rate. A project conducted by the Pew Research Center, for example, found that Arizona civil courts saw an 8% year-over-year drop in June 2020 in the rate of default judgments due to defendants failing to appear in court. Officials from across the country, including judges, administrators, and attorneys, are reporting increases in civil court appearance rates, Pew found.

Still, while modernization of the court system with technology is improving access for litigants, not everyone is reaping the benefits. Although defendants have the right to legal counsel in criminal courts, no such rights exist for this in civil court proceedings. Those without legal representation, especially those with disabilities and/or limited English proficiency, continue to face significant disadvantages, Pew found. A lack of a computer or high-speed Internet access can create a significant hurdle for those trying to access the courts with technology.

Because of those issues, an on-site technological method of accessing courthouse services will be a key part of any courthouse modernization effort.

Up next in the Court Modernization Series: Process Simplification with eFiling in Modern Courts

Advanced Kiosks has for nearly 20 years been a leader in developing self-service solutions for many areas where we conduct business, and courthouses are no exception.

Our products make it easy for citizens to check in to appointments with probation officers, file legal documents, apply for permits and perform a host of other court-related functions.

Contact us today to see how we can assist in your courthouse modernization efforts.

Does Your Kiosk Deployment Require a Desk? - Part 1

Self-service kiosks are a great way to allow users to handle quick tasks on their own, such as paying bills, ordering food, checking in at a health care facility or looking up information in a product catalog or building directory. They’re short transactions that self-service kiosks accomplish in thousands of stores, restaurants, and other venues every day. Organizations of all types have been adopting kiosks to provide a better customer experience via self-service.  

Paperwork

But while such tasks are easily accomplished while the user is standing, kiosks are increasingly being used in situations where the interaction is more complicated and takes much more time. For tasks such as filling out job applications, notarizing documents, help with lengthy court, tax or insurance document submissions, video conferencing with a case manager, telehealth sessions, applying for an apartment or communicating with HR, it’s unreasonable to expect people to stand for the entire process. In addition, occasions arise where users will need to scan and submit a variety of paperwork, and they’ll likely need space to spread out and organize forms.

Kiosk PaperworkIn those cases, a desk and a chair will be required.

Not standing room only

Standards are difficult to quantify, but retail consumers tend to believe that 5 to 10 minutes is the maximum amount of time that they are prepared to stand in a line. It’s a good bet that kiosk users have similar feelings. If a kiosk interaction requires the user to stand for more than 5 or 10 minutes, it’s common courtesy to deploy a solution that incorporates a chair for the user to sit.

Those who may need to be seated when conducting business via kiosk include:

  • People filing court papers such as restraining orders, petition for an appointment, or motion
  • Citizens working with government agencies to apply for benefits such as Social Security, health insurance, public housing, and more
  • Applying for a building permit at the local city hall
  • Disaster victims working with FEMA to secure aid
  • Banking customers interacting with a remote loan officer or customer service personnel
  • Employees filling out new hire paperwork with the company’s HR department 

The answer to these issues is the A.S.K. (Assisted Self-Service Kiosk) 3.0 solution from Advanced Kiosks.

Assisted Self Service Kiosk

A.S.K. 3.0 leverages the Aegis Desk, Zamok Kiosk Office Suite 2.0, and cutting-edge videoconferencing equipment including webcams, 4K monitors, and directional soundbars to recreate a person-to-person experience with technology. The transfer of data and documents is secure and easy.

This self-service station affords users comfort as well as the tools to get more done. The desk is tamper-proof, with all switches, wires, and ports under lock and key.

For more on how A.S.K. 3.0 can help your organization better serve your customers, reach out to the experts at Advanced Kiosks.

Kiosks and Windows 11

People who work in the technology universe tend to share a common trait: They want to be at the forefront of technological advances. They want the latest hardware, the latest software, and of course, the latest operating system.

It’s no surprise, then, that kiosk manufacturer Advanced Kiosks has been fielding dozens of calls from deployers about the Pro version of the latest Microsoft operating system, Windows 11, and when they might see it on their self-service kiosk systems. Windows 11 has received positive reviews from users for its improved visual design, window management, and an increased focus on security.

But if you’re eager to see Windows 11 Pro as part of your kiosk project, we advise you to be patient.

Advanced Kiosks hasn’t upgraded their kiosks to Windows 11 Pro for several reasons. One of the biggest has to do with what we’ve all come to expect when Microsoft releases a new product. Previously unknown bugs and security issues arise, requiring regular patches. Occasionally, those patches create issues that result in operational problems such as failed updates, system crashes, or applications that no longer function as expected. Occasionally, the device locks up completely and you’re forced to roll back the OS to the previous version.

And if your livelihood depends on 24/7 uptime for your kiosk deployment, those issues are the last thing you want.

Why Hasnt Advanced Kiosks Upgraded To Windows 11

Along with the kiosk itself, electronic self-service devices include a host of peripherals, including card readers, VOIP devices, interactive touchscreens, RFID readers, scanners, printers, and more. All of these depend on drivers that need to be thoroughly tested to guarantee they function properly with Windows 11.

We are currently putting our custom kiosk software Zamok through rigorous testing to make sure no issues arise from updating to Windows 11. We’re also testing the custom GPOs and registry changes that assist in locking the kiosk down and creating a secure environment, as well as the drivers that make those peripherals perform.

So, when asked when our kiosks will begin using Windows 11 Pro, our answer needs to be, “As soon as we’re sure our hardware and Windows 11 are ready to work together.”

Advanced Kiosks is at the forefront of kiosk technology, and this includes our commitment to making sure our kiosks are secure and function as intended. Once we complete our testing and Microsoft completes its patching process, our kiosk systems will carry Windows 11 Pro.

Take Advantage of CARES Act Funds Before They Expire on 12/31

Made-in-USAThe CARES Act included $685 million to help public housing agencies maintain normal operations during the COVID-19 pandemic, but time to take advantage of those funds is running out.

The Zamok Kiosk Office Suite 2.0 solution from Advanced Kiosks is serving as a robotic office for housing authorities across the country. Zamok Kiosk Office Suite 2.0 allows housing authorities to serve residents where they are, at times that are most convenient for them, in a safe and socially distanced manner. The solution is GSA-approved and ADA compliant.

Best of all, CARES Act funds can be used to implement Zamok Kiosk Office Suite 2.0 in your organization.

To secure your funding, all you need to do is sign a purchase order by the end of 2021. Products can be preordered with CARES Act funding as well.

With Zamok Kiosk Office Suite 2.0, your organization can have a 24/7 presence wherever you choose. With Zamok Kiosk Office Suite 2.0, your clients can:

  • Scan documents and send to any staff email.
  • Fill out forms and submit applications remotely.
  • Print forms, documents, or receipts on demand.
  • Pay bills through third-party portals securely.
  • Place VOIP calls through a directory or slideshow of quick-dial buttons.

The kiosk communicates to your staff via text and email when a customer submits or completes a task. Weekly reports and statistics are also sent from the Advanced Kiosks' server for a tangible overview of Zamok Kiosk Office Suite 2.0 data. Functionality can be controlled remotely.

These features and more position Zamok Kiosk Office Suite 2.0 as an additional 24/7 robotic office for housing authorities of all sizes. Organizations across the country are using Zamok Kiosk Office Suite 2.0 to improve service, reduce staff workload, and cut costs.

For more information, including pricing, please call Advanced Kiosks at 603-865-1000 or visit https://advancedkiosks.com/products/officeextension/.

Zamok Kiosk Office Suite 2.0 Makes Court Services Available 24/7 in Prince William County

The Prince William County court system in Virginia is home to over 470,000 residents, many of whom face an increasingly common problem in counties across the United States - lack of convenient access to government services.

Prince William County residents regularly take an entire day off work to complete essential government business during limited business hours. Recognizing the need to make these services accessible for everyone, court officials in the community turned to Advanced Kiosks to find a solution that allows citizens to handle their business on their time.

Document Scanning and Printing KioskThe solution? Zamok Kiosk Office Suite and the self-service documentation kiosk.

"Our ultimate goal is to allow customers access to essential court services outside of regular business hours, said Clerk of Court Jacqueline Smith. In our community, we have one courthouse centrally located in the county. Still, for people who live on one side or the other, if they don't have reliable transportation, it takes them up to 3.5 hours to get here by bus."

With Zamok Kiosk Office Suite 2.0, residents can access essential court services outside of court office hours at times convenient for them. Once fully rolled out, the six self-service kiosks will be available 24 hours a day, seven days a week, and accessible in both the courts and the local public library.

What is Zamok Kiosk Office Suite 2.0?

Zamok Kiosk Office Suite 2.0 is the kiosk solution that helps courts and government agencies across the country save time and resources by automating court services such as:

  • Marriage licensing
  • Gun permits
  • Pay traffic violations
  • Notary oath
  • and more!

Document Kiosks for City of Miami in Production

By automating these tasks with the self-service documentation kiosk, residents avoid taking entire days off from work to practice their fundamental rights as citizens of the Commonwealth of Virginia. Instead, residents can access one of the documentation kiosks, accessible within the court complex, for court services after business hours end and on the weekend.

How Zamok Kiosk Office Suite 2.0 Does Good Business During Covid

When the Covid-19 pandemic swept the nation in March 2020, court officials recognized that adjustments to their daily processes were needed to ensure court services would remain available to residents for the pandemic duration.

"Before Covid, we were a completely open office, and that meant we didn't have any disease protection, said Smith. In the beginning, I think people felt comforted working with the kiosks because it limited that human-to-human contact. People who are still reluctant to have face-to-face interaction have an option to go to the kiosks. I have not seen anybody reluctant to use the kiosks because of concerns of cleanliness."

To ensure Prince William County Courts comply with CDC guidelines, the staff at the court disinfect the kiosks between customers and have supplied disinfecting stations throughout the complex for citizens visiting the court.

To date, the customer response has been overwhelmingly positive and provides peace of mind to residents as the pandemic continues.

Results That Deliver

Zamok Kiosk Office Suite 2.0 is a modern solution to many outdated processes. Still, like many forms of technology, the risk of technological failure due to improper installation or messy engineering is a concern many customers understandably have.

"We employ a lot of technology in the office, and there's always hiccups and glitches, says Smith. We've had none of that with Advanced Kiosks. They have thought through everything; While it was not quite plug and play, it's about as close to plug and play as a kiosk could be. I've been so impressed!"

Zamok Kiosk Office Suite 2.0 is easy to use and self-guided for each customer. The menu is customizable to the needs of your specific court and residents and designed to your liking.

Healthcare Document Kiosk with Keyboard in Use

"To have a kiosk that somehow communicates with every kind of user in a meaningful way, whether they're the Android people, the iPhone people, or the no technology people. It's amazing to me how flawless it's been."

In addition to allowing customers to do business themselves, one of the biggest game-changers for Prince William County has been the ability to offer services to community members who do not speak English as their first language.

"If they have language separation, customers can go on the kiosk and utilize our online tools that will communicate with them in their language and help them understand better than our employees could," said Smith.

Overall, residents' response in Prince William County has been positive, with one of the most notable pieces of feedback coming from within the court itself.

"The most notable feedback is the chief judge and clerk of one of the lower courts came upstairs to look at the kiosks and said, 'we need these.' Smith said. I have been in this position for three years, and the chief judge has never come up here previously. People are talking!"

In the short-term, the kiosks have satisfied the immediate needs of its residents. In the long-term, the expectation is to expand the availability of the kiosks to meet demand.

“Long-term, the kiosks are going to allow everyone in the population to exercise their fundamental rights, and right now, we can’t necessarily say that people can do that, said Smith. I don’t think there’s any greater thing that any piece of technology could do for us right now than to allow people to access those systems without any burden.”

To learn more about interactive self-service kiosks and schedule a call with one of our project managers, visit www.AdvancedKiosks.com or call 603-865-1000.

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