Concord, NH Public Works

• Industry: Government / Municipal Utilities / Public Works
• Product: Customized Check-In / Check-Out
• Kiosk Model: Freestanding
• Zamok Subscription: Basic

Background

The Concord Wastewater Treatment Facility in Concord, NH needed a more efficient way to manage visitor check-ins for wastewater disposal. With a growing number of commercial haulers and camper/RV users arriving at the site, manual check-ins were placing a burden on staff and introducing data inconsistencies.

Business Challenge

• Staff were frequently interrupted to manage check-ins
• Paper-based intake created inefficiencies and data entry issues
• Limited lobby hours restricted access for off-hours users
• The facility needed a solution that could serve both commercial and recreational users with minimal manual intervention

Onboarding & Implementation

Advanced Kiosks provided the Concord Public Works Department with a fully turnkey Freestanding Kiosk, complete with an integrated RFID scanner and printer. Our onboarding team managed every step of the process – from project scoping and software configuration to customer onboarding and training – ensuring that waste haulers could easily submit customer and volume data and print receipts without adding to staff workload.

This seamless implementation eliminated technical headaches for the city, delivering an immediate, ready-to-use solution to better serve their community.

Outcomes

• • Reduced demand on staff for repetitive check-ins
  • Improved accuracy of check-in records through direct digital input
  • Simplified access to services for both commercial and recreational users
  • Positive feedback from the facility citing improved operational focus