Orange County, FL Community Action

Business Challenge

• Inconsistent “Reason for Visit” entries were affecting data quality
• No standardized process for employee, visitor, and Head Start check-ins
• Monthly reports were time-consuming and difficult to compile
• Existing exports were not user-friendly or presentation-ready
• Site managers needed access to real-time data with minimal training
• Language accessibility was limited for key populations

Background

With the responsibility of serving thousands of residents across Orange County, FL, the Community Action Division needed a more efficient way to manage check-ins, track program participation, and streamline reporting. Their paper-based system was creating bottlenecks and inaccuracies, while staff time was increasingly consumed by manual data entry and report generation.

• Industry: Government
• Product: Greeter Visitor Management System
• Kiosk Model: Freestanding
• Zamok Subscription: Basic

Onboarding & Implementation

Orange County partnered with Advanced Kiosks to deliver a full turnkey Check-in/out system, powered by ZAMOK™ Kiosk Software. Our onboarding team managed every stage – from project scoping and system configuration to multilingual interface design, staff training, and on-site support – ensuring a seamless rollout despite internal management transitions during implementation, ensuring seamless adoption without adding any technical burden to agency staff.

The kiosk configuration supported multilingual check-ins (English, Spanish, Haitian Creole, Portuguese), role-specific workflows, and backend tools for simplified reporting. To maximize user experience, the solution included AI-powered instructional pop-up videos, guiding users step-by-step through each task to reduce confusion and minimize staff intervention.

Key Features

• Structured drop-down menu for “Reason for Visit” to ensure accurate, consistent data
• Dedicated workflows for visitors, employees, and Head Start participants
• Visual dashboard summaries with filterable analytics and one-click exports
• Partner form submission links with file upload support for third-party reporting
• Real-time email reporting and exportable email address lists

Outcomes

• Significant reduction in staff time spent on manual reporting
• Improved resource allocation decisions due to accurate, structured data
• Increased language accessibility for underserved populations
• Greater site manager independence with real-time reporting tools
• Increased kiosk usage driven by ease-of-use and an enhanced user experience