Orange County, FL Community Action

Background

With the responsibility of serving thousands of residents across Orange County, FL, the Community Action Division needed a more efficient way to manage check-ins, track program participation, and streamline reporting. Their paper-based system was creating bottlenecks and inaccuracies, while staff time was increasingly consumed by manual data entry and report generation.

Business Challenge

• Inconsistent “Reason for Visit” entries were affecting data quality
• No standardized process for employee, visitor, and Head Start check-ins
• Monthly reports were time-consuming and difficult to compile
• Existing exports were not user-friendly or presentation-ready
• Site managers needed access to real-time data with minimal training
• Language accessibility was limited for key populations

Solution Delivered

Advanced Kiosks worked closely with Orange County to deploy a customized Greeter Visitor Management System powered by ZAMOK™ Kiosk Software.

The configuration supported multilingual check-ins (English, Spanish, Haitian Creole, Portuguese), role-specific workflows, and backend tools for easy reporting. To boost user experience and , the solution included AI-powered instructional pop-up videos. These on-screen tutorials guide users step-by-step through each task, reducing confusion and minimizing staff intervention.

Key features included:

• A structured drop-down menu for “Reason for Visit” to eliminate inconsistent entries

• Dedicated workflows for visitors, employees, and Head Start participants

• Visual dashboard summaries with filterable analytics and one-click exports

• Partner form submission links with file upload support for third-party reporting

• Real-time email reporting and exportable lists of collected email addresses

Advanced Kiosks also provided remote training and on-site support to ensure a smooth rollout despite internal management changes during the project.

Outcomes

• Staff time spent on manual reporting reduced significantly
• Accurate, structured data improved resource allocation decisions
• Language accessibility increased for underserved populations
• Site managers gained independence with real-time reporting tools
• Kiosk usage increased due to ease-of-use and improved user experience