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Orange County, FL Community Action

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Background

With the responsibility of serving thousands of residents across Orange County, FL, the Community Action Division needed a more efficient way to manage check-ins, track program participation, and streamline reporting. Their paper-based system was creating bottlenecks and inaccuracies, while staff time was increasingly consumed by manual data entry and report generation.

Business Challenge
  • Inconsistent “Reason for Visit” entries were affecting data quality
  • No standardized process for employee, visitor, and Head Start check-ins
  • Monthly reports were time-consuming and difficult to compile
  • Existing exports were not user-friendly or presentation-ready
  • Site managers needed access to real-time data with minimal training
  • Language accessibility was limited for key populations
Onboarding & Implementation

Orange County partnered with Advanced Kiosks to deliver a full turnkey Check-in/out system, powered by ZAMOK™ Kiosk Software. Our onboarding team managed every stage – from project scoping and system configuration to multilingual interface design, staff training, and on-site support – ensuring a seamless rollout despite internal management transitions during implementation, ensuring seamless adoption without adding any technical burden to agency staff.

The kiosk configuration supported multilingual check-ins (English, Spanish, Haitian Creole, Portuguese), role-specific workflows, and backend tools for simplified reporting. To maximize user experience, the solution included AI-powered instructional pop-up videos, guiding users step-by-step through each task to reduce confusion and minimize staff intervention.

Key Features
  • Structured drop-down menu for “Reason for Visit” to ensure accurate, consistent data
  • Dedicated workflows for visitors, employees, and Head Start participants
  • Visual dashboard summaries with filterable analytics and one-click exports
  • Partner form submission links with file upload support for third-party reporting
  • Real-time email reporting and exportable email address lists
Outcomes
  • Significant reduction in staff time spent on manual reporting
  • Improved resource allocation decisions due to accurate, structured data
  • Increased language accessibility for underserved populations
  • Greater site manager independence with real-time reporting tools
  • Increased kiosk usage driven by ease-of-use and an enhanced user experience
Orange County Community Action freestanding kiosk welcome video
Watch the ‘Check-In’ Instructional Pop-Up Video
Orange County Community Action freestanding kiosk welcome video
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Onboarding & Implementation

Did you know that our Onboarding department handles all the heavy lifting for you? Our experts will configure your workflows, design your user interface and train your team for long-term success, so all you have to do it plug the kiosk in and it works!

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