Orange County, FL Community Action
- Industry: Government
- Product: Greeter Visitor Management System
- Kiosk Model: Freestanding
- Zamok Subscription: Basic
Background
With the responsibility of serving thousands of residents across Orange County, FL, the Community Action Division needed a more efficient way to manage check-ins, track program participation, and streamline reporting. Their paper-based system was creating bottlenecks and inaccuracies, while staff time was increasingly consumed by manual data entry and report generation.
Business Challenge
- Inconsistent “Reason for Visit” entries were affecting data quality
- No standardized process for employee, visitor, and Head Start check-ins
- Monthly reports were time-consuming and difficult to compile
- Existing exports were not user-friendly or presentation-ready
- Site managers needed access to real-time data with minimal training
- Language accessibility was limited for key populations
Onboarding & Implementation
Orange County partnered with Advanced Kiosks to deliver a full turnkey Check-in/out system, powered by ZAMOK™ Kiosk Software. Our onboarding team managed every stage – from project scoping and system configuration to multilingual interface design, staff training, and on-site support – ensuring a seamless rollout despite internal management transitions during implementation, ensuring seamless adoption without adding any technical burden to agency staff.
The kiosk configuration supported multilingual check-ins (English, Spanish, Haitian Creole, Portuguese), role-specific workflows, and backend tools for simplified reporting. To maximize user experience, the solution included AI-powered instructional pop-up videos, guiding users step-by-step through each task to reduce confusion and minimize staff intervention.
Key Features
- Structured drop-down menu for “Reason for Visit” to ensure accurate, consistent data
- Dedicated workflows for visitors, employees, and Head Start participants
- Visual dashboard summaries with filterable analytics and one-click exports
- Partner form submission links with file upload support for third-party reporting
- Real-time email reporting and exportable email address lists
Outcomes
- Significant reduction in staff time spent on manual reporting
- Improved resource allocation decisions due to accurate, structured data
- Increased language accessibility for underserved populations
- Greater site manager independence with real-time reporting tools
- Increased kiosk usage driven by ease-of-use and an enhanced user experience
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