• Industry: Housing Authorities
• Product: Kiosk Office Suite
• Kiosk Models: Document Kiosk
• Zamok Subscription: Premiere

Background:

The Reno Housing Authority (RHA) serves a broad community of residents, applicants, and landlords seeking housing support. As the demand for services increased, RHA identified a need to reduce in-person wait times while expanding access to key digital resources—especially for those unfamiliar with online portals like Rent Café.

Business Challenge:

• High lobby traffic and long wait times were limiting staff capacity
• Residents needed a way to complete tasks like rent payment or form submission independently
• Many users needed help navigating Rent Café and other online tools
• Applicants required easy access to housing applications and updates
• RHA wanted to improve accessibility without compromising service quality

Solution Delivered:

Advanced Kiosks delivered a self-service solution using a Document Kiosk powered by ZAMOK™ Kiosk Software, configured to meet the needs of residents, landlords and housing applicants.

Users can now:

• Visit the RHA website for news and housing updates
• Log into Rent Café to pay rent, submit maintenance requests, or manage account info
• Access and complete housing-related digital forms
• Scan and submit documents directly to RHA
• Connect to Nevada 211 for local support services and community resources

The kiosk user interface is simple, accessible, and allows residents to take care of essential tasks without waiting in line or relying on staff assistance. It ensures continuous access to services—even outside standard office hours. To ensure all users can navigate the system with confidence, RHA integrated AI-powered Instructional Pop-up Videos. These on-screen tutorials appear contextually, guiding users step-by-step through tasks like logging into Rent Café, accessing housing forms, or submitting documents. This feature reduces confusion, prevents errors, and minimizes the need for staff assistance all while boosting user experience and customer satisfaction.

Outcomes:

• Reduced front desk traffic and improved operational efficiency
• Increased accessibility for applicants and residents with limited internet access
• Faster form submissions and document processing
• Improved access to housing support services across the community
• Improved user experience, especially for those unfamiliar with online systems

Customer Feedback:

“The kiosk in RHA’s main office has relieved reception staff of common questions, making it easier for staff to attend to other client needs not provided by the kiosk. Placing an RHA kiosk in the Downtown Reno Library enables those applying to, or receiving services from the RHA to access information, forms, and more at their convenience and from a central location in Washoe County. It provides an additional option for those who cannot easily get to RHA’s main office.”

— Josh Stice, Director of Information Technology, Reno Housing Authority