Advanced Kiosks, a leading provider of innovative kiosk solutions, has made artificial intelligence (AI) a cornerstone of its operations. The company has strategically integrated AI into multiple facets of its business to enhance the customer experience, streamline internal processes, and drive continuous improvement.
AI-Powered Customer Experience
At the forefront of Advanced Kiosks’ AI initiatives is the “Ask AK Ai” chatbot, which has been implemented across various touchpoints of the customer journey. This AI-driven chatbot is designed to assist customers from the moment they visit the AdvancedKiosks.com website.
The sales and marketing-focused chatbot is equipped with comprehensive knowledge of the company’s products and services, drawn from the information available on the website and rigorous training by the staff. This allows the chatbot to provide immediate and informative responses to customers’ questions, guiding them through the exploration and purchase process more efficiently.
Beyond the website, Advanced Kiosks has also integrated the “Ask AK Ai” chatbot into the back-end of Zamok Kiosk Management Software. This AI assistant empowers kiosk administrators to find answers to their questions and troubleshoot issues without the need for a support ticket. The chatbot can address a wide range of inquiries, from configuring user interfaces to generating performance reports, making the kiosk management process more user-friendly and self-sufficient.
AI-Powered Internal Workflows
To further enhance efficiency and skill development, Advanced Kiosks’ employees leverage several AI engines to optimize their workflows and expand their capabilities. These AI-powered tools enable staff members to stay up-to-date with industry trends, automate repetitive tasks, and acquire new skills beyond their traditional boundaries.
AI-Powered Tutorial Videos
Recognizing the complexity of its products, Advanced Kiosks has created a suite of polished, professional, and highly customized tutorial
videos powered by AI. These videos feature an AI-powered avatar that can clearly and concisely demonstrate product features and workflows, making the self-service experience more approachable for customers and end-users.
The company has a wide range of options for avatar designs, voices, themes, and background music, allowing them to tailor the tutorial videos to different customer preferences and branding requirements.
Zamok FaceLock: AI-Powered Security for Kiosk Sessions
Advanced Kiosks’ Zamok kiosk management software suite includes a cutting-edge feature called FaceLock, which leverages AI-driven biometric technology to enhance security and privacy for kiosk users.
FaceLock continuously monitors the user’s presence in front of the kiosk camera throughout their session, using facial detection capabilities to ensure that sessions remain secure and private. Unlike traditional facial recognition systems, FaceLock does not identify or store personal data, but instead tracks multi-dimensional features representing a human face, enabling secure session management without compromising individual privacy.
When a user initiates a workflow at a FaceLock-enabled kiosk, they are prompted to activate the feature, which will then monitor their presence and automatically end the session if they move out of the camera’s view. This ensures that a user’s sensitive information is protected, even if they forget to log out manually.
Administrators can easily configure FaceLock settings, such as the duration of the countdown timer before the session is terminated and the sensitivity of the facial detection sensor, allowing them to tailor the experience to meet their organization’s specific security requirements.
By integrating FaceLock, Advanced Kiosks’ customers can demonstrate their commitment to protecting customer data, mitigate the risks associated with data breaches and privacy violations, and streamline their kiosk operations by eliminating the need for manual logout procedures.
By strategically integrating AI across its customer-facing and internal operations, Advanced Kiosks is setting a new standard for the kiosk industry. The company’s commitment to leveraging AI technologies has enabled it to improve the customer experience, enhance employee productivity, and create more accessible and engaging learning resources. Advanced Kiosks’ AI-powered security feature, Zamok FaceLock, further reinforces the company’s focus on privacy and data protection. As Advanced Kiosks continues to innovate, its AI-driven initiatives are poised to keep the company at the forefront of the industry.
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