At Advanced Kiosks, innovation is at the heart of everything we do and we believe that great technology should come with equally great support. That’s why we’ve introduced Show & Tell EZ Support™, an innovative way to streamline troubleshooting and deliver support for self-service kiosks.
Why Traditional Support Falls Short
We’ve all been there: trying to describe a technical issue over email, navigating complex support forms, or waiting for a callback. With traditional troubleshooting methods, a simple issue might take multiple emails or calls to resolve, often requiring an exchange of screenshots and step-by-step clarifications. The process is often slow and frustrating. What if getting support was as simple as scanning a QR code and showing the problem? That’s exactly what we set out to solve.
Show & Tell EZ Support™ is a Game-Changer
Technical issues don’t just slow you down, they impact your customer service, operations, and revenue. This innovative support feature is designed with all industries in mind, especially those who rely on our self-service kiosks. Whether you’re managing a government office, a veteran’s memorial, or an IT department, Show & Tell EZ Support™ ensures smoother operations for everyone. By providing a clear visual of the issue upfront, our support team can diagnose problems faster and resolve them without unnecessary back-and-forth. Here’s why it’s a game-changer:
- Faster Response Times: Videos eliminate ambiguity, so our team can diagnose and resolve issues faster with less guesswork.
- Less Downtime, More Productivity: Kiosks are meant to streamline operations, and this feature ensures they stay up and running with minimal disruption.
- Simple and User-Friendly: No technical jargon or complicated instructions. Our self-service kiosks and support are always designed to be easy for anyone to use, regardless of their technical expertise.
- Seamless Integration: Pre-installed on all new kiosks starting in 2025 and available for existing customers via a downloadable QR code. Plus, it’s free for all customers with an active ZAMOK software subscription, reinforcing our commitment to delivering not just cutting-edge kiosk technology, but also an unparalleled support experience.
Describing a technical problem can be confusing, especially when you’re not sure of the right terminology. Now, getting support has never been easier. Here’s how Show & Tell EZ Support™ works in three simple steps:
- Scan the QR Code: Find the QR code on your kiosk or simply visit our support page if you don’t have one yet.
- Record Your Issue: Capture a short video that shows exactly what’s happening with your kiosk. No need to write out a detailed description; just show us the issue.
- Send: Once your video is ready, send it directly to our support team from your phone and we’ll get back to you in no time. No lengthy forms or logins.
For organizations that rely on self-service kiosks, technical issues shouldn’t be a roadblock. Show & Tell EZ Support™ is not just an upgrade — it’s a shift toward a more intuitive, customer-focused approach to support. Whether it’s troubleshooting a touchscreen, resolving a connectivity issue, or a subscription error, help is just a scan away. Starting in 2025, every Advanced Kiosks unit will come equipped with a unique Show & Tell EZ Support™ QR code to make requesting support easier than ever. If your kiosk is from a previous installation, you can visit our support page or download the QR code from our website. 
Ready to Experience Effortless Kiosk Support?
We’re so excited for you to experience Show & Tell EZ Support™ in action! Share your thoughts on our latest feature and if we feature your testimonial on our social media, we’ll thank you with a $50 gift card!
