CityGuide Interactive Kiosk
Welcome to Your Customized CityGuide System
The CityGuide Interactive Kiosk isn’t just another information portal; it’s your town’s personal gateway to a more connected and informed community. Showcasing your town’s unique essence is at the heart of what we do, steering away from generic travel websites or online maps dominated by advertisers.
Tailored to Your Town’s Identity
With features like real-time event updates, interactive event calendars, public service directories, and detailed tourist attraction information, the CityGuide ensures that everyone can access its wealth of resources. Explore the videos below for a closer look.
Customized for Your Community
Customization is central to every CityGuide project. Our dedicated onboarding team collaborates with each customer to customize our highly developed software User Interface, reflecting your town’s unique identity and delivering targeted information that resonates with the community.
CityGuide Interactive Kiosk Feature Videos
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CityGuide Interactive Kiosk Features
Comprehensive Local Information Access
Users can easily access a wide array of local information, including city maps, event schedules, public service directories, and tourist attraction details, all from a single point. This User Interface is set up by our Onbording team working with you to optimize your Interface.
Interactive & User-Friendly Interface
The intuitive touch-screen custom interface makes navigation and information retrieval simple and efficient for all users, regardless of their tech proficiency.
Real-Time Updates
Stay informed with real-time updates on events, city announcements, and other vital information, ensuring users always have the most current data at their fingertips. Onboarding will work with you to use your current media so the User Interface is self-updating.
Multilingual Support
Catering to a diverse population and international visitors, the kiosk provides multilingual options, breaking down language barriers and enhancing accessibility for everyone. See the movies above for a demonstration.
Durable & Aesthetically Pleasing Kiosk Design
The kiosk boasts a robust build suitable for public spaces while maintaining a sleek design that blends seamlessly into various urban environments. Choose from the kiosk models below or on our kiosk models page for the hardware that best suits your needs.
Collect Emails for people to sign up for your newsletter and Event Info
Collect the emails for your visitors to keep them informed of upcoming events and everything that is happening in your town so they can plan a visit and tell their friends.
Enhanced Visitor Experience
The kiosk serves as a central point for tourists to learn about local attractions, events, and landmarks, enriching their visit and making navigation easier.
Support For Smart City Initiatives
By integrating with other smart city technologies and data sources, the Cityguide System supports broader smart city initiatives and contributes to more connected, efficient urban living.
Reduced Staff Workload
Our kiosks are available 24 hours a day, 7 days a week. They can reduce the workload on city staff, freeing them up for other essential tasks.
QR Code Feature
A standout feature is the inclusion of QR codes, which users can scan to take the information with them on their mobile devices. This means they can access city guides, maps, and other resources on the go, enhancing the convenience and continuity of their experience. Users who take the interface on their cell phone use the interface 3 times more than non QR code users. Get more value!
What You Can Expect from an Advanced Kiosks Project
Embarking on a CityGuide Project is a journey tailored to your community’s needs, from initial consultation to final delivery. Here’s what you can expect as we customize your project to perfection. With Advanced Kiosks, you don’t just get a kiosk; you receive a tailored User Interface designed to showcase your community and its unique identity.
CityGuide Interactive Kiosk Models
With 20 different kiosk models to choose from, the following are the most popular for our CityGuide System package.
Merchant Max
The Merchant Max Interactive electronic Kiosk was designed for office buildings, schools, retail, movie theaters, and other high-traffic settings where a visitor management kiosk is needed. The mobility makes it one of our most popular models.
Indoor Monolith
Introducing the Indoor Monolith – crafted to energize school spaces with durability and visibility. Built to withstand the bustling activity of indoor environments, this Monolith is perfect for showcasing student achievements, upcoming events, and campus information.
Wall Mounted
Say hello to the Wall Mounted kiosk! With a striking 43″ touchscreen, the wall-mounted touchscreen display can be a clean and simple installation for self-service and an immersive experience for your customers and visitors. Camera and wall mounting hardware are included.
Pedestal Kiosk
This impressive over sized touch screen kiosk enhances any lobby or interactive exhibit. With its 43″ horizontal, touch screen monitor, this interactive kiosk makes a statement when providing information for visitors to your location.
OUTDOOR MONOLITH
With 46″ and 55″ touch screen options, the Outdoor Monolith makes a big impression. The large touch screen monitor displays your products, videos, or promotions and encourages customers to interact with the infrared touch screen.
“I would like to thank you for helping us create a very successful Veterans Memorial event on May 31, 2024, at the Roslyn, Washington Historical Cemeteries. Your technical expertise in working with us to create a user friendly platform for Veteran families and friends was a big success.”
– Richard Watts, Roslyn Cemetery Commission
FREQUENTLY ASKED QUESTIONS
The hardware (Kiosk) can be any of our 20 kiosk models. The kiosks that most cities purchase are above. To get more details, contact a Kiosk consultant about the benefits of each design and what will be the best solution for your project.
What is the cost of a CityGuide System and why it is not provided on our website?
The cost of a CityGuide systems depends on the hardware is chosen for your project, shipping cost and what service plan you need. Cost for a full Project that includes: Hardware, software, Onboarding and Customization, Support, and shipping can be found in the AK CityGuide Product Brochure.
Can the kiosk user interface be customized to match our brand’s colors and logo?
Absolutely! All products from Advanced Kiosks come with 10 hours of onboarding, which includes customizing the user interface to brand your organization’s look and setting up all the software features and functions. All of this is done during onboarding. The kiosk is shipped ready to plug & play.
Does the CityGuide System support multiple languages?
Yes, 152 languages are available from a third-party translation plugin. The controlling software, Zamok, will also translate any webpages that users are allowed to go to, creating a seamless experience in any language.
What kind of support is available after purchasing the CityGuide System?
Our Technical Support is 24/7. If you are having a technical issue, you can call us or go to our website and start a ticket. If no one is available, you will get a call back within 2 hours. If you are having a question about the user interface or Zamok Software you can contact Onboarding and they will set a meeting to review the software setup with you with in 24 hours. Onboarding support is part of technical support.
Can we add our own custom features or functionalities to the kiosk software?
Yes, Zamok can provide a secure browser window to host a 3rd party web-based app or most any webpage. Access will be limited to only URLs that you allow the customer to go to. Other domains and webpages will be blocked.
How frequently are software updates provided for the CityGuide System?
Advanced Kiosks pushes Zamok and Windows updates and patches constantly to add new functionality to all kiosks and to secure against new threats.
Is training provided for staff members who will be managing the kiosk?
A dedicated Onboarding Specialist will host a formal training session at the end of the Onbording process. This is usually in a webinar where anyone can attend. There is also technical training during the Onbording process that is for the staff that manages the kiosks.
What kind of analytics or reporting features are available with the CityGuide System?
Every week, a Weekly Report will be mailed out for each kiosk from the Advanced Kiosks server. This will detail the usage of the kiosk. You can also log into your Zamok Account to create and download detailed custom reports as needed.
Does the CityGuide System integrate with other systems or software that we currently use?
Zamok can integrate with many database or other software, it is best to ask your Kiosk Consultant this qusestion. They will need specifics on your software so that they can request technical support test your software. and quoting your project.
What options are available for kiosk maintenance and repair services?
Our Support options are outline on our Technical Support page.
Is the CityGuide System compatible with mobile devices for remote access or control?
We use QR codes on most of our user interfaces to allow the user to take the kiosk user interface (or specific features) with them depending on the use case. Wayfinding is one of the most used features for QR codes.
Are there any ongoing fees or subscriptions required for using the CityGuide System?
The Zamok Software and Technical Support are subscription-based services that are billed annually. Hosting also incurs fees (if needed).
Can the kiosk be used for advertising or promotional purposes?
Yes, there are several ways this can be done. The most common is using the screen saver for advertising. Onboarding will work with you to employ best pratices when advertising for a great user experience.
Does the CityGuide System comply with accessibility standards for users with disabilities?
We exceed ADA accessibility standards by use of a lower menu on the kiosk interface, and an accessibility menu for people with visual disabilities. See our video above on accessibility.
What is needed upon receiving the kiosk?
Simply unpack and plug it in. Our Onboarding process takes care of software setup and interface customization. Outdoor kiosks may need to be installed by a contractor because of weight and local building codes.
What are your lead times?
Lead times typically range from 6 to 12 weeks, but feel free to contact a Kiosk consultant for precise estimates.
How do I purchase a product from Advanced Kiosks?
All you need to do is send us a Purchase Order (PO), and payment is due within 30 days of kiosk delivery. Terms may differ for private organizations.
Do you offer cooperative purchasing programs or contracts for government purchasing?
Yes, Advanced Kiosks participates in cooperative purchasing programs, including our GSA contract, offering guaranteed best prices. Explore more information here. If you are with a government organization have a look at our CPAR rating here.
Can the content on the kiosk be updated remotely, or does it require manual updates?
All updates are made from your desk. No one wants to go to a kiosk to make updates. Changes to Zamok or your user interface are made by logging into Zamok from any browser on your computer.
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