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Kiosk Management Tools: Instructional Popup Window

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Instructional Popup Window

The Instructional Popup Window is the newest feature to our Zamok Kiosk Management Software and allows you to include a customizable message that communicates a workflow to your customers.

With the Instructional Popup Window, you can:

• Provide specific information to customers
• Explain a detailed process to customers before they begin
• Tell your customers how to proceed and complete tasks successfully
• Set expectations that streamline the process

Step 1: Make a selection from your kiosk interface.

Instructional POPup Window

In this scenario, the kiosk user is choosing to access the Maintenance Request Form.

Step 2: Instructional Popup Window appears to detail what information and/or documentation is needed to successfully complete the selected task.

Instructional Popup Window

After selecting “Maintenance Request”, the user is directed to the Instructional Window to clarify what is needed in order to successfully complete the form.

Step 3: After confirming the information mentioned in the Instructional Popup Window, the kiosk user proceeds to the intended destination or function.
Instructional POPup Window
The Instructional Popup Window is customizable to fit your workflow and unique needs of your customers. The above is one of many ways the feature can be utilized.
What if I Need to Update the Instructional Popup Window to Read Differently?

Updating the Instructional Popup Window is quick and easy – all you have to do is log into the administration portal and change the copy as needed, or as frequently as you would like.

Zamok

After logging in, navigate to the Homepage sidebar menu option. Select the chain link on the button you’d like to configure.

  1. Under “Choose Button Action”, select Instructional Popup from the dropdown.
  2. Under “Next action”, select Navigation.
  3. Under “Navigate to?”, enter your desired URL.
  4. Under “Instructional Text”, enter your desired message.
  5. Click the check mark to save your changes.

Do I Need Zamok Software to Get the Instructional Dialogue Feature?

Yes. The Instructional Dialogue workflow is part of the Premier Zamok Package, which also includes features and capabilities like:

  • Alerts & Notifications
  • Document Scanning
  • Remote Admin.
  • Reports & Statistics
  • Screen Templates
  • Slideshows
  • Surveys & Reviews
  • User Account Management
  • VOIP Phone Support
  • Weekly Status Reports

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