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Concord, NH Public Works

The Concord Wastewater Treatment Facility in Concord, NH needed a more efficient way to manage visitor check-ins for wastewater disposal.

With a growing number of commercial haulers and camper/RV users arriving at the site, manual check-ins were placing a burden on staff and introducing data inconsistencies.

Concord, NH Public Works replaced manual check-ins with a self-service kiosk, improving data accuracy, reducing staff workload, and enabling faster, paperless visitor processing.

Concord, NH Public Works Overview

Business Challenge

Staff were frequently interrupted to manage check-ins
Paper-based intake created inefficiencies and data entry issues
Limited lobby hours restricted access for off-hours users
The facility needed a solution that could serve both commercial and recreational users with minimal manual intervention

Solution Delivered

Advanced Kiosks deployed a Freestanding Touch Screen Kiosk equipped with ZAMOK™ Kiosk Software, installed in the lobby of the Administration Building.

The system is configured to connect with a customized user interface designed to manage these check-in workflows. This setup reduces the need for manual oversight, improves processing efficiency, and ensures both user types can complete their check-ins independently during facility hours.

Advanced Kiosks handled every detail of the deployment through its Onboarding and Customization Service—configuring hardware, designing a tailored user interface, and installing the system on-site. The result? A plug-and-play solution that was ready to use on day one.

Outcome

The kiosk provides a convenient, staff-free check-in experience, allowing customers to enter necessary details and track deliveries efficiently.

- Reduced demand on staff for repetitive check-ins
- Improved accuracy of check-in records through direct digital input
- Simplified access to services for both commercial and recreational users
- Positive feedback from the facility citing improved operational focus

3 Year Warranty

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