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Enhancing Self-Storage Operations with Self-Service Kiosks

Self-storage facilities trust Advanced Kiosks to streamline rental processes, automate payments, and provide 24/7 customer service.

Our self-service kiosks help facility owners increase operational efficiency, reduce administrative workload, and enhance customer convenience by enabling seamless unit rentals and account management.

Check-in and Printing kiosks at a court

Self-Storage Overview

Advanced Kiosks is a leading provider of self-storage automation solutions, offering secure, user-friendly kiosks that simplify facility operations. Our kiosks provide a seamless way for customers to rent storage units, make payments, and access facility information without requiring staff intervention. By automating these tasks, self-storage operators can improve customer service and maximize revenue.

Applications of Self-Storage Kiosks

Automated Rental & Move-In Process

  • Customers can browse available units and rent them instantly.
  • Digital lease agreements streamline the move-in process.
  • Reduces staff involvement in routine rental procedures.

Payment Processing & Account Management

  • Accepts credit card, debit card, and ACH payments.
  • Customers can view and manage their accounts securely.
  • Enables autopay setup to reduce missed payments.

Security & Access Control

  • Accepts credit card, debit card, and ACH payments.
  • Customers can view and manage their accounts securely.
  • Enables autopay setup to reduce missed payments.

Permit & License Processing

Instead of waiting in long lines at government offices, citizens can use kiosks to apply for business licenses, building permits, fishing or hunting licenses, and driver’s licenses. The kiosk interface guides users through the application process, accepts required documentation via scanning or uploading, and even processes payments.

This automates administrative tasks and speeds up approvals. Form submission is another primary feature of the Kiosk Office Suite.

Customer Support & Assistance

  • Offers video chat support to assist customers in real-time.
  • Provides FAQ and troubleshooting guides on-screen.
  • Reduces the need for on-site staff while maintaining service quality.

Language Translation & Accessibility Features

  • Supports multiple languages for diverse customer demographics.
  • ADA-compliant features, including voice assistance and touchscreen accessibility.
  • Improves user experience for all customers.

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Our Latest Contractor Performance Assessment
Reporting System (CPARS) Evaluation:
QUALITY: Exceptional
SCHEDULE: Very Good
COST CONTROL: Very Good
MANAGEMENT: Exceptional
SMALL BUSINESS SUBCONTRACTING: Exceptional

The CPARS rating is used in part to document contractor performance on federal awards. According to the CPARS website, that information includes “the contractor’s record of conforming to requirements and to standards of good workmanship; forecasting and controlling costs; adherence to schedules, including the administrative aspects of performance; reasonable and cooperative behavior and commitment to customer satisfaction; reporting into databases; integrity and business ethics; and business-like concern for the interest of the customer.”

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Prince William County
“We employ a lot of technology in the office, and there’s always hiccups and glitches, says Smith. We’ve had none of that with Advanced Kiosks. They have thought through everything; While it was not quite plug and play, it’s about as close to plug and play as a kiosk could be. I’ve been so impressed!”

Jacqueline Smith
Clerk of Court, Prince William County

Our Successful Government Customers

Our successful government customers have provided residents at the local and federal level the ability to handle their government business on their time.

The automation of essential government services like paying fines or applying for a marriage license provides citizens with increased freedom when handling their government business.

With self-service kiosks for government agencies, customers avoid taking time off work to handle their government business, reduce wait times, and increase staff efficiency.

We have worked with many customers in both city and town municipalities and federal government industries, including City of Quincy, Orange County, and Olmsted County Housing Authorities. We have also provided similar solutions for Arlington National Cemetery, Rhode Island National Guard, and State of Maine (DHHS).

Frequently Asked Questions (FAQ)

How do self-storage kiosks work?

  • Self-storage kiosks provide a touchscreen interface where customers can rent units, make payments, and access their accounts. They integrate with facility management software to ensure seamless operations.

Can customers make payments using self-storage kiosks?

  • Yes, kiosks accept various payment methods, including credit cards, debit cards, and ACH payments. Customers can also set up autopay for recurring payments.

Do kiosks provide customer support?

  • Yes, many self-storage kiosks include real-time video chat support, allowing customers to speak with a representative if they need assistance. They also feature FAQs and troubleshooting options.

     

    Are self-storage kiosks secure?

    • Absolutely. Kiosks integrate with facility access control systems, ensuring only authorized customers can enter. PIN codes, RFID authentication, and secure payment processing enhance security.

    Can customers access the kiosks 24/7?

    • Yes, self-storage kiosks operate 24/7, allowing customers to rent units, make payments, and access their accounts at any time.

    Are self-storage kiosks accessible for all users?

    • Yes, our kiosks support multiple languages and feature ADA-compliant accessibility options, including voice assistance and touch-free interactions. 

       

      Get Expert Guidance for Your Perfect Kiosk Solution!

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