Onboarding and Implementation
We do the work for you – from start to successful launch!
At Advanced Kiosks, our Onboarding & Implementation process is more than setup support – it is a complete deployment solution that ensures your self-service system works seamlessly, right from day one.
We pair each customer with a dedicated Onboarding Specialist who serves as your project partner, guiding you through:
- Strategic planning and consultation to align the system with your operational goals
- Full configuration and customization of software workflows, branding, and user experience
- Comprehensive testing and quality assurance to ensure all functions operate flawlessly
- Remote training sessions to empower your staff with the knowledge and confidence for daily use
- Regular progress check-ins to maintain momentum and resolve challenges proactively
This results-based approach transforms your kiosk from a powerful tool into an integrated solution that delivers immediate impact for your organization and the people you serve.
What is Onboarding & Implementation?
At Advanced Kiosks, our Onboarding & Implementation Service is a pivotal component of our commitment to delivering tailored solutions. This service focuses on the setup and customization of our products to ensure maximum efficacy from the outset.
It encompasses hands-on assistance, personalized guidance, and comprehensive training to swiftly launch your self-service project.
Each customer is paired with a dedicated Onboarding Specialist who collaborates closely to implement the project according to your unique requirements.
Throughout the process, the Onboarding Specialist meticulously monitors the production timeline and conducts regular check-ins to ensure seamless progress.
Onboarding & Implementation Phases
Your Onboarding & Implementation journey begins the moment we receive your order. Our Sales team shares your project details, contact information, and use case objectives with a dedicated Onboarding Specialist, ensuring a seamless transition from purchase to implementation.
Your Onboarding Specialist reaches out to schedule an initial meeting. During this phase, we:
- Define your project goals and success criteria
- Establish timelines and milestones
- Review available options to maximize your system’s impact
- Answer all questions and address concerns to build confidence
Hardware Production
Our Production team hand-assembles each kiosk at our Concord, NH facility to your exact specifications. This includes:
- Installing and integrating all hardware components
- Ensuring ADA compliance and physical setup requirements
- Performing preliminary hardware functionality tests before QA
Software Configuration
In parallel, your Onboarding Specialist and our software team configure your Zamok Kiosk Management Software to deliver a tailored, ready-to-use experience. This includes:
- Setting up workflows, forms, and branding elements
- Designing a user-friendly interface aligned with your operational goals
- Integrating required peripherals such as scanners, VOIP handsets, or payment modules
- Preparing training resources and scheduling remote admin training sessions
Before shipment, each kiosk undergoes a rigorous quality assurance process, including:
- Hardware reliability testing
- Software compatibility assessments
- Full user experience evaluations
- Final customer review and sign-off to ensure your expectations are met
Once your kiosk passes QA, it is carefully packaged and shipped with full insurance and tracking. Your Onboarding Specialist provides detailed installation instructions to ensure a smooth arrival and setup process at your site.
Upon delivery, your team installs the kiosk using our guided instructions. Our support does not stop there – your Onboarding Specialist remains available to assist with final configurations or questions, ensuring a seamless integration into your operations.
Customer Success Phase
After deployment, our Customer Success team takes over to support your ongoing needs, ensuring optimal performance and helping you get the most from your self-service solution.
Why This Matters
Upon delivery, your team installs the kiosk using our guided instructions. Our support does not stop there – your Onboarding Specialist remains available to assist with final configurations or questions, ensuring a seamless integration into your operations.
Onboarding & Implementation Packages
STANDARD ONBOARDING PACKAGE
Price: $6,800
Our Standard Onboarding Package delivers a complete, ready-to-use deployment for organizations with straightforward self-service needs.
Includes:
- Up to 30 hours of onboarding and configuration support
- Full software setup with branding, navigation, and workflows
- Implementation of up to 5 standard forms into the system
- User interface design tailored to your operational goals
- Remote admin training to empower your team
- Dedicated Onboarding Specialist guiding you through every phase
- Final QA review and launch readiness meeting
Best for: Agencies implementing a single kiosk with standard workflows and forms.
PREMIUM ONBOARDING PACKAGE
Price: $9,800
Our Premium Onboarding Package is designed for organizations requiring more complex configurations, multiple departments, or additional support to maximize impact.
Includes everything in Standard, plus:
- Up to 50 hours of onboarding and configuration support
- Implementation of up to 10 forms with advanced conditional logic
- Creation of up to 2 AI instructional videos to guide kiosk users
- Integration of multiple departments or user groups
- Post-launch optimization review and recommendations
Best for: Agencies with multi-form setups, multi-department configurations, or public-facing kiosks requiring AI video guidance for users.
ENTERPRISE ONBOARDING PACKAGE
Price: Custom Quote ($12,000–$20,000+)
Our Enterprise Onboarding Package provides full-scale implementation for large agencies, multi-location rollouts, or complex integrations with unique workflows.
Includes everything in Premium, plus:
- Custom onboarding hours allocation based on project scope
- Multi-location interface builds with unique layouts per site
- Creation of a full AI video instruction library (up to 10 videos)
- Dedicated Project Manager overseeing your deployment
- Advanced feature integration consultations (e.g. RMS/CAD integrations)
- On-site implementation support available upon request (additional fees apply)
Best for: State-wide departments, large municipalities, or federal agencies with extensive deployment and integration needs.
Prince William County Courthouse
“We employ a lot of technology in the office, and there’s always hiccups and glitches. We’ve had none of that with Advanced Kiosks. They have thought through everything; While it was not quite plug and play, it’s about as close to plug and play as a kiosk could be. I’ve been so impressed!”
Jacqueline Smith
Clerk of Court, Prince William County
Pittsburg, CA Housing Authority
“The cost is so low that it doesn’t make sense for people not to do this.”
“One of the biggest problems we have is receiving documents and having them find their way to the correct housing
specialist, and this eliminated it. Now, no one leaves the office with any doubt about the delivery of their important
documents.”
Housing Manager, Pittsburg Housing Authority
Regional Partnering Center, Pima, AZ
“I am constantly being called by other members of the US Forest Service, the National Park Service, or other recreation venues to see what we’re doing… They want to know everything about the kiosks.”
“We’re really proud of what we’ve done. The previous vendor was 100% cash… We’re at 97% debit/credit now…
The kiosks are a critical component of our business”
Rob Samuelsen
Consultant, Regional Partnering Center
Pima Association of Governments
Imperial Brands
“The flexibility in configuration, and the support received would be the main differentiators we see with your kiosks.”
“The ability to wrap them in our own graphics, the rugged housing and the ability to use our own PC have been our favorite things.”
Cian Power
Category Manager, Imperial Brands
Atlanta Airlines Terminal Company
“We particularly appreciate the management software that allows us to see status without having to go to the actual kiosk.”
“The upgrade process itself was made easy by your team taking the lead in managing the upgrade.”
IT Systems Analyst, Atlanta Airlines Terminal Company
Roslyn Historical Cemeteries
“Your technical expertise in working with us to create a user friendly platform for Veteran families and friends was a big success.
Lorrie Sivich and Emily Gass, Roslyn Cemetery Technical Support
Customer Satisfaction
Our personalized and comprehensive approach ensures that clients are fully supported from setup to deployment and beyond.
By focusing on the specific needs and challenges of each client, providing ongoing support, and conducting detailed reviews at critical post-deployment milestones, we ensure that every kiosk implementation is optimized for success.
This level of dedicated service, which includes expert training, systematic follow-ups, and actionable insights, sets Advanced Kiosks apart from competitors.
It underlines our commitment to not just meeting, but exceeding customer expectations, fostering long-term relationships, and ensuring that every interaction with our technology creates positive and impactful user experiences.
Read about some of our customer success stories below:
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