Kiosk Knowledgebase – Kiosk Software Questions

Your Weekly Report Explained Important Update: If you are an existing subscriber receiving weekly kiosk status reports, please note that you will now receive these enhanced reports individually for each of your kiosks. If you have multiple kiosks, expect a separate...

Issue: We just got our Kiosk and Zamok loads into a blank page. When I try to access settings I also see a blank page. Troublshooting: Uninstall Zamok Application from Add/Remove Programs Menu Download Zamok...

Formatting a URL in Regular Expression when URL has variability Description: Often times web stores or other dynamically generated content will have randomized URLs. This can be an issue for the Credit Card and License Scanning solutions. You can account for this...

Description: The Credit Card Interpreter solution does not enter information into fields of a webpage. The webpage is the main URL of the interface, as in, when Zamok loads, the page in question is the home screen. Solution:  Zamok 'turns on' the solution when it...

Description: During setup, the wrong kiosk profile was selected for Zamok. Resolution: Delete the C:Advanced Kiosks' Zamok directory. This will reset Zamok, requiring you to sign back in. On sign in, yo will be able to select the correct profile for Zamok.

Description: Zamok is not printing PDF files Solution: Zamok uses foxit PDF reader to display PDFs. Follow these steps to troubleshoot issues with printing. Confirm you have the Zamok Solution and have configured it correctly. Confirm a default printer has been...

Having trouble changing the Zamok Homepage URL to Link to Multiple Sites Description: I added multiple URLs to the the Zamok homepage URL and now it does not load my web content   Solution: The Zamok Homepage URL must contain only a single address. If you would like...

Description: Zamok shows an error message, stating there is an unhandled exception (see below). This causes Zamok to crash, or prevents you from accessing certain content Solution: This is due to an improperly configured whitelist. The whitelist MUST be formatted like...

To change the page that the kiosk is locked down to: Press on the 'Advanced Kiosks' logo in the top left-hand corner of the interface. Enter your password and press 'sign in'. You will see a menu appear, click on 'Configure Kiosk'. In the settings screen that appears,...

DO I NEED TO INSTALL A VPN TO MAKE REMOTE CHANGES TO ZAMOK? Zamok does not require remote viewing software to make changes to the application. You may either make changes to the kiosk locally through the Zamok Settings menu OR make changes via the cloud management...

Description: Zamok shows a ".NET Exception" window error message and then crashes when you try and navigate on webpages. Solution: Check the whitelisting format. The whitelist must only contain domains in the following format: (domain1.com)|(domain2.net)|(domain3.org)...

You can block access to webpages in Zamok by modifying the whitelist in Settings. Once set up, Zamok will only allow users to access the content you specify. Please refer to the Zamok user manual included with your kiosk for more information on how to do this. If you...

Description: When starting Zamok initially, and there is no internet connection, Zamok may show a white screen, with no way to get out of Zamok. Solution: You will need an external keyboard to resolve this issue. You can close Zamok by pressing alt-f4. Check your...

Issue: Zamok displays 403 error when loading Resolution:  Time was adjusted manually without adjusting the timezone which cause IE to have problems validating cookies. Click on time -> settings -> internet time -> change settings -> update now Relaunch...

Description: Printouts created by Zamok include the page URL and the page numbers.   Solution: Zamok inherits the settings from Internet Explorer, so we can make changes to Zamok by changing Internet Explorer settings. Open internet explorer click the gear icon on the...

Description: Receiving an Certificate error when trying to access local content in Zamok.   Solution: To add a website to the list of trusted websites: In Internet Explorer, click Tools, click Internet Options, and then click the Security tab. In the Select a Web...

Peripherals Required: USB Keyboard Steps: With Zamok 1, if you have disabled the navigation bar through kiosk settings, you will need a USB keyboard to exit. Press the Escape key to show the password entry screen. Enter your password, and then you will be able to exit...

This is not typical behavior and has been observed when a connection issue caused the configuration file to sync incorrectly. To resolve you will need your Zamok Credentials. Follow these steps: Delete Zamok folder (C:Advanced KiosksZamok)  Start Zamok again, ensuring...

Description: Zamok does not show content, despite having added websites to the 'Custom URL' field, or adding links in the Homepage solution   Solution: If you are unable to load content either from the Zamok Homepage Solution or from a web page, check the formatting...

Description; When I click on a kiosk's settings in the online Cloud Management tool, an email window pops up saying: "I would like to enable my Cloud Feature. My Advanced Kiosks customer ID is ............." Solution: Access to the Zamok Cloud Management is a premium...

Description: Kiosk shows "Sorry, this kiosk is offline, Internet connection is down" upon kiosk restart, but then that goes away after pressing the home button.    Solution: This issue means that it is taking longer for the kiosk to connect to the internet than it...

Description: Multiple instances of Zamok are opening on my kiosk   Solution: If you click on the Zamok icon too many times, Zamok will open multiple times. Make sure that you are only double clicking on the Zamok Icon once. If Zamok is set to run on startup and you...

Description: Older version of Zamok would crash immediately on startup.   Solution: Press the Windows Start key and type in "Devices and Printers" Click on the "Devices and Printers" menu Item Check the printers that you have listed, make sure that there is a...

Your Zamok License needs to be re-synced with our licensing server. You will need your Zamok:  Username Password From Windows Explorer: Navigate to "c:Advanced KiosksZamok" Rename the "Zamok" Folder to "Zamok BU" Relaunch Zamok Log in with your Username and Password...

PDFs can be hosted on the computer, or on the internet. You can link to them as you would any other webpage with the PDF extension by entering the address. It will display in your computers default PDF viewer. Please review the product manual for further details.

Description:  Zamok was signed into the wrong kiosk profile   Solution:  Delete the Zamok folder: With Windows Explorer, navigate to this directory: C:Advanced Kiosks . Delete the folder name ZAMOK. This will sign you out of Zamok. Sign back in and select the correct...

ISSUE: Zamok was crashing when the in-browser content sent a print signal. SOLUTION: Printing solution was not turned on for this account. Please contact the support staff at Advanced Kiosks to enable Printing Solution. *Legacy Issue

ISSUE:  Just fired up my kiosk and wanted to configure the kiosk settings. When I first run Zamok I was not asked to login, it did it by itself. I did see the account name flash by in the id field. I did not get an option to select a user configuration, so when I went...

Description: Zamok is not displaying the Homepage Solution   Solution: Open Zamok (or your Cloud Dashboard if available) and access the Kiosks Settings.  Under Homepage option, select the "Use Zamok Home Page" button.  Save. Close and Reopen Zamok. *Note - if you want...

Description: In some cases, especially with dealing with employee log-in portals or HR resources, users are unable to load various pieces of content when they load in a new window. The new window events in Zamok start a new session, which will cause issues if your...

Issue: Zamok does not load all the way, but gets stuck on a 403 Error when trying to connect. Resolution: Requires System Time and Timezone to be correct. May need to correct as far down as BIOS level, but generally error is resolved by correcting Windows timezone and...

Zamok will ask for the administrator password on the first start up, or if the admin menu is select from the interface after logging in.   If Zamok is asking for your administrator password on the first start up: Enter your credentials to continue. If you do not...

Description: When modifying moderator settings in QLine, the changes made to a moderator are not being saved. Solution: When adding or editing a moderator, be sure to press the gray "DONE" button on the left hand side of the row being edited. After you press DONE,...

Installing Lobby Attendant on a device other than our standard kiosk computer may require additional steps. While Lobby Attendant will run on either a x86 or x64 Windows OS, its installer only works out-of-the-box on an x86 system. It requires a copy of SQL server...

Description: Zamok or Lobby Attendant will not show web content, and/or the settings page is completely blank (white screen) Solution: You will need to modify the kiosk's system registry. If you are not familiar with the Registry, please contact your IT department or...

Languages to the platform can be added by modifying, or creating a new Language.xml located in your Tools folder. Configuration translations can be made through the LobbyManager. Refer to the manual for detailed instructions.

Description: Do I need to update the spreadsheet in addition to adding the information in the Fallen Heroes Kiosk content management system? Solution: You do not need to keep the spreadsheet updated. Adding content directly through the management piece is the...

Greentimer starts over Zamok - Force Greentimer to start minimized Description: If Greentimer is run at startup, it can sometimes cover up other applications when it loads. Solution: Browse to the following location on your kiosk...

If GreenTimer is asking for an email and not a username: Update to current version of GreenTimer and use Zamok credentials to log in. If you do not have credentials, please contact Advanced Kiosks.