Botswana Power Corporation

Background
Botswana Power Corporation (BPC), established in 1970, is the sole electricity provider for the entire country of Botswana. With over 1,000 employees spread across the nation, BPC needed a scalable way to deliver essential HR services to its workforce- many of whom operate in facilities far from central offices.

Business Challenge
• BPC’s HR services were not easily accessible to all employees
• The solution needed to integrate with the organization’s existing SAP ERP system
• Any hardware deployed had to be reliable and capable of operating independently in remote areas
• Coordinating international logistics for equipment shipment and support added complexity to the rollout

Solution Delivered
Advanced Kiosks provided a suite of six self-service kiosks, each running the ZAMOK™ Kiosk Office Suite, configured to deliver secure access to HR resources while supporting 3rd-party system integration with SAP.

Key capabilities include:

• Secure document scanning and submission

• Access to staff directories and HR forms

• Incident reporting tools for workplace safety or HR concerns

• Video conferencing with HR staff for remote support

• Email access for internal communications

• Seamless integration with BPC’s SAP platform for real-time HR interaction

Despite the 8,000-mile distance between Botswana and Advanced Kiosks’ headquarters in New Hampshire, the project was executed with full support and technical guidance throughout.

Outcomes
• Delivered a self-service HR solution accessible to employees across BPC facilities
• Enabled real-time interaction with existing SAP systems
• Improved access to HR support without expanding personnel
• Proved the durability and scalability of Advanced Kiosks solutions in international settings
• Reinforced BPC’s commitment to employee support through modernized technology