Erie County Medical Center

• Industry: Healthcare
• Product: Freestanding Kiosk
• Software: Zamok browser lockdown + Cloud management

Background

Erie County Medical Center wanted to give patients on-site access to their online patient portals. The medical center uses Allscripts’ FollowMyHealth to let patients take a more active role in managing their care, viewing their medical dashboard through a patient portal. They partnered with Advanced Kiosks to make that portal accessible from kiosks in the facility.

Business Challenge

• Patients needed access to their online portals without requiring their own device
• Portal access on a public kiosk had to be locked down to a single secure destination
• The medical center needed to manage and update the kiosks remotely across the facility
• The kiosks had to be approachable for patients of varying comfort with technology

Solutions Delivered

Advanced Kiosks deployed Freestanding Kiosks configured to give patients secure access to the FollowMyHealth portal. The team locked the portal down using the included Zamok browser lockdown software, restricting the kiosk to the patient portal and nothing else.

Each kiosk includes:

• Zamok browser lockdown to keep the kiosk secured to the patient portal
• Zamok Cloud management for remote updates and monitoring
• External keyboard, custom color, and branded graphics options

The medical center uses Zamok Cloud software to remotely update and monitor the kiosks across the facility.

Outcome

The kiosks give Erie County Medical Center patients a convenient, on-site way to reach their FollowMyHealth portal and stay informed about their care, without needing their own device. Locking each kiosk to the patient portal keeps the experience secure and focused.

With Zamok Cloud management, the medical center can maintain and update the kiosks remotely, keeping them running reliably across the facility while helping patients take a more active role in managing their health.