US Department of the Interior

Background
The Bureau of Trust Funds Administration (BTFA), part of the U.S. Department of the Interior, faced a major challenge: how to deliver secure, in-person-level service to tribal members in remote reservations- many of whom lacked access to transportation, reliable internet, or nearby federal offices. Traditional outreach wasn’t scalable, and staff couldn’t be deployed to every location. The BTFA needed a solution that could close this service gap without compromising security or accessibility.

Business Challenge
• Tribal communities had limited or no access to BTFA representatives
• Many users required hands-on assistance but lived hundreds of miles from service centers
• Sensitive benefit and financial data demanded high-level security protocols
• Demographics included users with limited digital literacy
• Any solution would require strict compliance with FedRAMP security standards

Solution Delivered
Advanced Kiosks handled the challenge from end to end, starting with a comprehensive Phase Zero research initiative to understand user needs, technical constraints, and federal compliance requirements. From there, we engineered a custom solution: the Aegis Booth, a secure, ADA-accessible workstation built for remote service delivery in underserved areas.

Key components of the solution included:

• Private video conferencing with BTFA agents

• Secure document scanning, printing, and submission workflows

• Remote agent control, allowing staff to assist users step-by-step

• AI-powered instructional videos for independent, guided use

• Bill payment and federal benefit access from a single interface

• Built-in accessibility tools and a high-contrast interface

• Presence detection and user handoff with just one tap

The first Aegis Booth was deployed at Fort Peck Indian Reservation in Montana, where over 30% of residents lack health coverage and poverty rates remain high. All kiosk hardware and software were designed, tested, installed, and supported by the Advanced Kiosks team as part of a complete onboarding and configuration service.

Outcomes
• Delivered critical access to benefits for underserved tribal communities
• Met strict federal security standards with a customized, compliant solution
• Empowered users to get support independently or with remote help
• Removed barriers created by distance, technology gaps, and staffing shortages
• Recognized with an Exceptional CPARS Rating for performance