Town of Eliot, ME

• Industry: Government
• Products: Greeter Visitor Management System
• Kiosk Models: Wall-Mounted Kiosk
• Zamok Subscription: Basic

Background:

The Town of Eliot, Maine, set out to modernize its municipal operations with a new town office designed for convenience, accessibility, and efficiency. To ensure a smooth visitor experience, the town wanted a way to streamline communication between guests and staff without adding front-desk workload.

Business Challenge:

• Staff were often interrupted to greet or direct visitors

• Limited visibility into who was entering the building

• Need for improved accessibility and visitor management in the new facility

Solutions Delivered:

Advanced Kiosks delivered a Greeter Visitor Management System ahead of the new building’s grand opening. The system acts as a virtual receptionist in the main lobby- offering check-in/check-out capabilities, displaying an intuitive staff directory and automatically notifying employees of visitor arrivals via email or phone alerts.

Outcomes:

The Greeter ensures visitors are quickly connected to the right person or department, enhancing both efficiency and accessibility for residents, including those with mobility challenges. The kiosk complements Eliot’s modern municipal building design and demonstrates the town’s forward-thinking approach to public service and technology.