Hennepin County, MN

Industry: Government
Product: Kiosk Office Suite
Kiosk Model: Document Kiosk (QTY: 27)
Zamok Subscription: Premier
Details: Health & Human Services / Public Housing

Background

In Hennepin County, MN, 53,090 households make below 30% of the area median income. And like most cities around the country, the county faces a significant challenge in helping those residents find affordable housing. As part of its effort to help provide a range of affordable housing options and services across income levels, the county has fully committed to automation, signing on for 3 more years of Zamok Kiosk Management Software. Well-known as a trendsetter in the state of Minnesota, Hennepin County has deployed a total of 27 kiosks in a variety of locations, including in government buildings, libraries, and on the campus of the University of Minnesota.

In addition to accepting applications for housing and connecting residents to services via an included VOIP handset, the kiosks allow residents to apply for healthcare and other benefits, scan documents, print forms, register to vote and more.

Business Challenge

Low-income residents required easier, on-demand access to services
Manual, in-person processes caused delays and barriers
Diverse population needed multilingual support and ADA compliance
Pop-up kiosks needed to support a wide range of services in varied environments

Solution Delivered

Advanced Kiosks deployed 27 Document Kiosks equipped with Premier-level Zamok management software to provide a uniform, accessible, and highly functional self-service network:

Multi-service access: Applications for housing, healthcare/benefits, voter registration, homestead, plus document scanning, form printing, and bill/payments
VOIP handset enables direct connection to support staff when needed
Strategic placements in county offices, libraries, and university buildings ensured convenience across community hubs
ADA-compliant hardware and multilingual software increase usability and equity

Outcomes

Hennepin County extended critical services well beyond traditional settings
The kiosk fleet supports vulnerable, underserved residents in accessing benefits and housing resources
Seamless integration of multiple public services into a single, self-service platform
County extended commitment through a 3-year renewal of the Zamok suite