IFF Citrus Innovation Center

Background

The International Flavors & Fragrances Citrus Innovation Center in Lakeland, Florida set out to improve how it welcomes and manages visitors. With frequent group tours, unannounced walk-ins, and a desire to deliver a professional and branded experience, the Center needed a more efficient, automated solution that could do more than just sign people in.

Business Challenge

• Group tours required fast, accurate check-ins without overwhelming staff
• Hosts needed real-time notifications when guests arrived
• Unscheduled visitors had to be accommodated without causing delays
• The center wanted to present engaging, on-brand digital content to visitors

Solution Delivered

Advanced Kiosks deployed a Monolith Kiosk paired with its flexible ZAMOK™ Kiosk Management Software to serve as a self-service Visitor Management System at the facility’s entrance.

The system supports both pre-registered guests and walk-ins:

• Tour Attendees receive one-time registration codes in advance. At the kiosk, they enter their code to instantly access their tour details and trigger host notifications.

• Walk-In Guests can self-register on the spot, automatically generating a guest ID and notifying the appropriate host.

The experience is enhanced with on-screen content including interactive maps, weather updates, and rotating slides featuring local amenities. Custom welcome videos play as visitors approach the kiosk, creating a polished and memorable first impression.

A user-friendly back-end allows administrators to update host contact lists, manage content, and customize greetings without touching code.

Outcomes

• Check-in time for tour groups reduced by 75%
• 100% of hosts receive email/SMS alerts within 10 seconds
• Self-registration available 24/7 for walk-in guests
• Visitors consistently report a high-quality, branded experience
• Staff now focus more on hospitality, not paperwork