IFF Citrus Innovation Center

• Industry: Hospitality / Food & Beverage Innovation
• Product: Greeter Visitor Management System
• Kiosk Model: Indoor Monolith
• Zamok Subscription: Basic

Background

The International Flavors & Fragrances Citrus Innovation Center in Lakeland, Florida set out to improve how it welcomes and manages visitors. With frequent group tours, unannounced walk-ins, and a desire to deliver a professional and branded experience, the Center needed a more efficient, automated solution that could do more than just sign people in.

Business Challenge

• Group tours required fast, accurate check-ins without overwhelming staff
• Hosts needed real-time notifications when guests arrived
• Unscheduled visitors had to be accommodated without causing delays
• The center wanted to present engaging, on-brand digital content to visitors

Onboarding & Implementation

Advanced Kiosks delivered a fully turnkey Monolith Kiosk system to IFF, powered by ZAMOK™ Kiosk Management Software, to create a seamless self-service Visitor Management System at their facility entrance.

Our onboarding team managed the entire process – from project scoping and software setup to custom content design, staff training, and system rollout – ensuring smooth adoption without adding any technical burden to staff.

The system supports both pre-registered guests and walk-ins:

• Tour Attendees receive one-time registration codes in advance. At the kiosk, they enter their code to instantly access tour details and trigger host notifications.
• Walk-In Guests can self-register on the spot, automatically generating a guest ID and notifying the appropriate host.

The experience is further enhanced with interactive on-screen content, including maps, weather updates, and rotating slides featuring local amenities. Custom welcome videos play as visitors approach the kiosk, creating a polished, memorable first impression.

A user-friendly back-end dashboard allows administrators to easily update host contact lists, manage content, and customize greetings – all without writing any code.

Outcomes

• Check-in time for tour groups reduced by 75%
• 100% of hosts receive email/SMS alerts within 10 seconds
• 24/7 self-registration available for walk-in guests
• Visitors consistently report a high-quality, branded experience
• Staff now focus more on hospitality instead of paperwork