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IFF Citrus Innovation Center

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Background

The International Flavors & Fragrances Citrus Innovation Center in Lakeland, Florida set out to improve how it welcomes and manages visitors. With frequent group tours, unannounced walk-ins, and a desire to deliver a professional and branded experience, the Center needed a more efficient, automated solution that could do more than just sign people in.

Business Challenge
  • Group tours required fast, accurate check-ins without overwhelming staff
  • Hosts needed real-time notifications when guests arrived
  • Unscheduled visitors had to be accommodated without causing delays
  • The center wanted to present engaging, on-brand digital content to visitors
Onboarding & Implementation

Advanced Kiosks delivered a fully turnkey Monolith Kiosk system to IFF, powered by ZAMOK™ Kiosk Management Software, to create a seamless self-service Visitor Management System at their facility entrance.

Our onboarding team managed the entire process – from project scoping and software setup to custom content design, staff training, and system rollout – ensuring smooth adoption without adding any technical burden to staff.

The system supports both pre-registered guests and walk-ins:

  • Tour Attendees receive one-time registration codes in advance. At the kiosk, they enter their code to instantly access tour details and trigger host notifications.
  • Walk-In Guests can self-register on the spot, automatically generating a guest ID and notifying the appropriate host.

The experience is further enhanced with interactive on-screen content, including maps, weather updates, and rotating slides featuring local amenities. Custom welcome videos play as visitors approach the kiosk, creating a polished, memorable first impression.

A user-friendly back-end dashboard allows administrators to easily update host contact lists, manage content, and customize greetings – all without writing any code.

Outcomes
  • Check-in time for tour groups reduced by 75%
  • 100% of hosts receive email/SMS alerts within 10 seconds
  • 24/7 self-registration available for walk-in guests
  • Visitors consistently report a high-quality, branded experience
  • Staff now focus more on hospitality instead of paperwork
IFF indoor monolith self-service welcome kiosk
IFF indoor monolith self-service welcome kiosk
onboarding specialist interface

Onboarding & Implementation

Did you know that our Onboarding department handles all the heavy lifting for you? Our experts will configure your workflows, design your user interface and train your team for long-term success, so all you have to do it plug the kiosk in and it works!

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